北京招聘

职位描述：
Role Purpose
Initiate contact with the Client to ensure the Client pays for services within the terms of their contract. Evaluate Client’s payment history to approve and/or recommend non-standard terms for new business. Follow escalation process for delinquent accounts. Maintain collections history in Oracle – I Collections.

Major Responsibilities/ Accountabilities
？ Understand and adhere to all corporate empowerment matrix
？ Start collections process through iCollections automated collections workflows and combine collection efforts via phone and email to the Client
？ Electronically invoice and collect through Clients web portals where required
？ Identify Client issues early and escalate to management and sales
？ Provide recommendations for enforcing terms or preparing a payment plan directly with the Client.
？ Collaborate with DealHub to review and evaluate credit history and provide approval for non-standard payment term requests within the CFS empowerment matrix guidelines
？ Prepare credit memos with appropriate back-up detail and coding for service cancellations and bad debt write-offs
？ Prepare refund requests with appropriate back-up detail for all client refunds
？ Provide monthly reports to management and Sales on all balances >$10K 60 days + delinquent
？ Meet and exceed all monthly and quarterly targets set by management
？ China local VAT lodgment, preparation & issuance of FAPIAO invoices to clients in China as required by the business.

Impact of Role: Expected Results
？ Impact: Client, Sales and Consulting satisfaction; Clients paying to terms; Improvement to cash flow through proactive collection attempts.
？ Minimizing revenue and bad debt exposure by pro-actively recognizing and taking action on delinquent accounts.
？ Expected Results: Meet and exceed targets helping Gartner improve operating cash flow.

Relationships: Internal/External
？ Internal: Sales, Finance, CFS, Legal, Deal Hub, Accounting, Variable Comp, Cash Applications, and STG.
？ External: Clients

Education:
？ High School Diploma required; Bachelor Degree or equivalent work experience preferred.

Professional Experience:
？ 3 or more years of related office experience in one of the following areas: Customer Service, Collections, Sales Support.

Technical/ Professional Skills & Competencies:
？ Proficient in all Microsoft Software. Oracle and a CRM system knowledge a plus;
？ Excellent oral and written communication skills;
？ Ability to communicate with a diverse audience at various levels and all countries and cultures within the organization;
？ Effective listening skills; Excellent customer service skills; Strong initiative;
？ Ability to work in a fast paced, high pressure environment;
？ Excellent time management skills and ability to meet tight deadlines;
？ Strong analytical and problem solving skills;
？ Attention to detail; Ability to adapt to a constantly changing environment;
？ Strong interpersonal skills; Strong team player;
？ Ability to build strong internal/external business partnerships. 举报 分享

Gartner是世界领先的信息技术研究与顾问公司。每天我们都帮助客户做出正确的IT决策。从企业和政府部门的CIO及高级IT领导者， 到高科技电信企业、专业服务公司的领导者以及科技投资者，我们是
9, 000多家企业的有价值的合作伙伴。通过Gartner研究报告、Gartner高管项目、Gartner咨询服务与Gartner活动，我们帮助每位客户研究、分析、诠释他们各自工作角色范围内的IT 业务。Gartner于1979年创建，总部位于美国康涅狄格州斯坦福，拥有6,400位员工，包含1,480多位研究分析师和咨询顾问，客户遍布85个国家。

Gartner, Inc. (NYSE: IT) is the world's leading information technology research and advisory company. Gartner delivers the technology-related insight necessary for its clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, Gartner is a valuable partner in more than 13,000 distinct organizations. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, Gartner works with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, USA, and has 5,500 associates, including 1,402 research analysts and consultants, and clients in 85 countries. For more information, visit www.gartner.com.