顾问工程师
达科信息科技（北京）有限公司
- 公司规模：150-500人
- 公司性质：外资(非欧美)
- 公司行业：计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2017-01-28
- 工作地点：北京
- 招聘人数：若干人
- 工作经验：10年以上经验
- 学历要求：大专
- 职位月薪：2.5-3万/月
- 职位类别：技术支持/维护工程师
职位描述
职位描述：
Job Title:SERVICE DELIVERY SUPPORT ENGINEER (L3)
Position Summary:
The Service Delivery Support Engineer (L3) provide a service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions. The Service Delivery Support Engineer (L3) focuses on third line support for high complexity incidents.
Key Roles and Responsibilities
In this position you will be required to:
1. Ensure that assigned infrastructure at the client site is configured, installed, tested and operational.
2. Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail.
3. Investigate second line support calls assigned and identify the root cause of incidents and problems.
4. Report and escalate issues to 3rd party vendors if necessary.
5. Provide telephonic support to clients when required.
Requirements: Education, Training and Experience
？ Information Technology Degree
？ CCIE Qualification
Experience
？ 8 – 10 years’ work experience
？ 6 years’ work experience as a Senior Support Engineer within the Technology Industry
Personal Attributes and Skills Required
Skills and knowledge
？ Display a strong client service orientation
？ Strive to meet and exceed SLAs at all times
Attributes
？ Ability to communicate well to stakeholders
？ Demonstrate excellent attention to detail?
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Job Title:SERVICE DELIVERY SUPPORT ENGINEER (L3)
Position Summary:
The Service Delivery Support Engineer (L3) provide a service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions. The Service Delivery Support Engineer (L3) focuses on third line support for high complexity incidents.
Key Roles and Responsibilities
In this position you will be required to:
1. Ensure that assigned infrastructure at the client site is configured, installed, tested and operational.
2. Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail.
3. Investigate second line support calls assigned and identify the root cause of incidents and problems.
4. Report and escalate issues to 3rd party vendors if necessary.
5. Provide telephonic support to clients when required.
Requirements: Education, Training and Experience
？ Information Technology Degree
？ CCIE Qualification
Experience
？ 8 – 10 years’ work experience
？ 6 years’ work experience as a Senior Support Engineer within the Technology Industry
Personal Attributes and Skills Required
Skills and knowledge
？ Display a strong client service orientation
？ Strive to meet and exceed SLAs at all times
Attributes
？ Ability to communicate well to stakeholders
？ Demonstrate excellent attention to detail?
职能类别： 技术支持/维护工程师
公司介绍
达科信息科技（北京）有限公司
Dimension Data 是全球领先的ICT服务公司，Dimension Data China(达科公司)是其在中国的子公司。公司专门致力于提供IT解决方案和服务，使企业能够在应用网络上无缝运营。应用网络融合了原先的两个独立的IT领域：应用集成和网络基础设施。
Dimension Data拥有网络集成、应用部署和全球可管理服务领域的专业技术，使它能够提供企业需要的IT解决方案，用以连接信息、应用、业务流程、人员和企业。
发展历程
创建于1983年
2010 年的全球收入为47亿美元
NTT集团的全资子公司
业务以客户为中心，以服务为中心
拥有各个IT领域的先进技术和集成专业技能包括 - 网络，安全，统一通信和协作，数据中心，虚拟化，Microsoft和客服中心
与顶尖的技术供应商建立战略性联盟合作伙伴关系，包括Cisco和Microsoft
在所有行业拥有6000多名客户，包括金融服务，电信，医疗，制造业，政府和教育部门
公司客户占全球财富100强的79%，占全球财富500强的60%
在全球5大洲的49个国家中拥有超过12000名雇员
提供全球统一标准的国际业务服务
Dimension Data 是全球领先的ICT服务公司，Dimension Data China(达科公司)是其在中国的子公司。公司专门致力于提供IT解决方案和服务，使企业能够在应用网络上无缝运营。应用网络融合了原先的两个独立的IT领域：应用集成和网络基础设施。
Dimension Data拥有网络集成、应用部署和全球可管理服务领域的专业技术，使它能够提供企业需要的IT解决方案，用以连接信息、应用、业务流程、人员和企业。
发展历程
创建于1983年
2010 年的全球收入为47亿美元
NTT集团的全资子公司
业务以客户为中心，以服务为中心
拥有各个IT领域的先进技术和集成专业技能包括 - 网络，安全，统一通信和协作，数据中心，虚拟化，Microsoft和客服中心
与顶尖的技术供应商建立战略性联盟合作伙伴关系，包括Cisco和Microsoft
在所有行业拥有6000多名客户，包括金融服务，电信，医疗，制造业，政府和教育部门
公司客户占全球财富100强的79%，占全球财富500强的60%
在全球5大洲的49个国家中拥有超过12000名雇员
提供全球统一标准的国际业务服务
联系方式
- Email：York.zhou@global.ntt
- 公司地址：地址：span盈科中心