北京招聘

职位描述：
Job Description:

1. Handling customer calls including repair call and inquiries call, and book all the calls information through SalesForce.Com, or Oracle, or other system where required. And pass related customer calls to service engineers or related colleagues to process.
2. Place “Happy Call” call back to customer to survey service quality and monitor customer satisfaction, escalate any unhappy customer concerns to higher level.
3. Place customer calls to customer to coordinate instrument pre-installation lab preparation, track the site status till installation finished, and keep monitor the customer status during warranty period, and help engineer to arrange Periodical Maintained tasks.
4. Process customer complaint call calmly and friendly to win customer satisfaction. And monitor customer complaint call processing status until customer complaint solved.
5. Run reports regularly to help monitor customer calls and customer satisfaction status and monitor outstanding customer complaints.
6. Play admin role for service team when necessary, managing Case/SR opening, closure. Participant service daily management. Response to parts and pricing queries from internal and external customers.
7. Ordering and tracking of urgent spare parts orders, good return & receiving of local office.
8. Back up responsibility in helping service business through quotation sending & fax, Customer Payment Confirmation receiving, and answering customer inquiries when necessary.


Skills/Knowledge:

1. A college's degree or above in business administration, marketing, trading or a related field
2. Call Center working experience in relevant life science instrument company or industrial company of MNC for at least 2 years.
3. Excellent written and verbal communication skills both Chinese and English, Cantonese
4. Demonstrated ability to organize own work, to work efficiently, productively and independently, detail oriented and ability to manage multiple tasks.
5. Demonstrated ability to work on arrange of tasks as part of ongoing projects, and to make sound decisions in order to meet deadlines for the completion of projects or activities
6. Interpersonal skills suitable for a people-oriented job, requiring interactions with many people/ both inside and outside the organization
7. Organizational skills relevant to subcontracting work to outside organizations and consultants and working in teams
8. Be creative, enthusiastic, driving with team-building skills 举报 分享

SCIEX公司 是高端科技发展领域的全球领导者，帮助应对复杂的科学挑战并改善我们的世界。我们为生命科学、临床研究和工业市场创造科学仪器、软件和服务，为我们的客户提供药物开发和生产，食品和环境安全，以及临床研究方面的技术。凭借应用生物系统/ MDS分析技术合资公司20多年的创新历史传承和市场领导地位，我们现在以SCIEX公司来运营，它是Danaher旗下一个全新的公司。