北京招聘

职位描述：
The responsibility involves, but is not limited to technical support of display advertising products.
? Scope and collect customer requirements, provide guidance on best practices and applying technology and product knowledge to address customer's business and technology needs
? Act as point of contact to provide consultative technical support and strategic relationship management to top online agencies and advertisers
? Drive customer communications and technical issue resolution, resulting in the highest level of customer satisfaction
? Act as a point of escalation for the resolution of complex client technical issues, from analysis and research to coordination of resources.
? Inculcate client end users on product usage, from the basics to best practices, via webinar training.
? Initiate and drive to completion both short term and long term internal projects to both improve and scale solutions the team provides to our clients

Qualifications:
? BA/BS degree (In lieu of degree, 4 years relevant work experience).
? 2 years’ experience working in a client facing capacity.
? Knowledge of SQL, HTML, and JavaScript or prior experience troubleshooting technical issues.
? Internet or advertising industry knowledge.
? Excellent communication skills.
? Excellent analytical and problem solving skills.
? Ability to read programming language (this is not a programming position). 举报 分享

ABOUT COGNIZANT
Cognizant (NASDAQ-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital or follow us @Cognizant.

高知特 —— Cognizant（NASDAQ-100：CTSH），是全球领先的信息技术专业服务公司，致力于帮助客户在数字时代打造新的商业模式、运营模式和技术模式。通过我们植根于不同行业、专业独到的咨询式服务，我们将帮助客户构想(Envision)和建造(Build)未来愿景，成就(Run)创新和高效的企业。高知特（Cognizant）总部位于美国，“财富” 美国500强企业中名列第195位，被评为全球最受赞赏的公司之一。欢迎访问公司主页了解更多有关高知特（Cognizant）的数字服务。