英文技术支持工程师
大连展锋人力资源开发有限公司
- 公司规模：50-150人
- 公司性质：外企代表处
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2017-01-19
- 工作地点：北京
- 招聘人数：5人
- 职位月薪：8-10万/年
- 职位类别：技术支持/维护工程师 英语翻译
职位描述
职位描述：
工作职责&能力要求：
2~4年IT helpdesk经验，擅长电脑硬件和操作系统、办公软件的故障解决，有账号权限和网络管理经验优先考虑。英语口语熟练，能适应外企工作环境。不倒班，周末双休。
? 2-4 years of experience in Onsite support
? Knowledge and experience on windows 7 OS
? Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
? Manage IMAC and desk side support services.
? Manage hard and soft break fix services for laptops and desktops.
? Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
? Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
? Experience with Service management tool – ex – Service now
? Should have good expertise on EUC tools, remote support tools, MS office and outlook.
? Preferable to have a good understanding of Lync, VPN, and mobile device support.
? Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
? Ensure that each Desktop Device is installed with the appropriate Desktop image.
? Manage Desktop Devices (hardware and software) incidents through to resolution.
? Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
? Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.
? Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
? Good to have – knowledge in AD and smart hands and feet support.
? Good to have – knowledge and experience of supporting MAC devices and tablets
联系方式：王小姐
Email：vivien@china-genius.com
电话：0411-3970 7291
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工作职责&能力要求：
2~4年IT helpdesk经验，擅长电脑硬件和操作系统、办公软件的故障解决，有账号权限和网络管理经验优先考虑。英语口语熟练，能适应外企工作环境。不倒班，周末双休。
? 2-4 years of experience in Onsite support
? Knowledge and experience on windows 7 OS
? Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
? Manage IMAC and desk side support services.
? Manage hard and soft break fix services for laptops and desktops.
? Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
? Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
? Experience with Service management tool – ex – Service now
? Should have good expertise on EUC tools, remote support tools, MS office and outlook.
? Preferable to have a good understanding of Lync, VPN, and mobile device support.
? Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
? Ensure that each Desktop Device is installed with the appropriate Desktop image.
? Manage Desktop Devices (hardware and software) incidents through to resolution.
? Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
? Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.
? Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
? Good to have – knowledge in AD and smart hands and feet support.
? Good to have – knowledge and experience of supporting MAC devices and tablets
联系方式：王小姐
Email：vivien@china-genius.com
电话：0411-3970 7291
职能类别： 技术支持/维护工程师 英语翻译
公司介绍
.................................公司介绍..............................................
展锋人才是一家知名的人力资源服务公司，核心业务包括猎头服务、人力资源市场调研，人事代理及管理咨询等。展锋立足于大连，业务辐射全国，客户以世界500强外资企业为首，欧美、日本、国内知名企业等为辅，遍布中国各主要城市。
我们拥有专业的服务团队和庞大的人才库，已经与众多的在华跨国公司、合资企业和民营企业建立了良好的合作关系。
欢迎留学归国及各个领域专业人才来电咨询。
........................................联系方式.......................................
地址：大连市沙河口区软件园16号楼202D
电话：0411-84756355、57
Email：hr@china-genius.com
公司网址：www.china-genius.com
展锋人才是一家知名的人力资源服务公司，核心业务包括猎头服务、人力资源市场调研，人事代理及管理咨询等。展锋立足于大连，业务辐射全国，客户以世界500强外资企业为首，欧美、日本、国内知名企业等为辅，遍布中国各主要城市。
我们拥有专业的服务团队和庞大的人才库，已经与众多的在华跨国公司、合资企业和民营企业建立了良好的合作关系。
欢迎留学归国及各个领域专业人才来电咨询。
........................................联系方式.......................................
地址：大连市沙河口区软件园16号楼202D
电话：0411-84756355、57
Email：hr@china-genius.com
公司网址：www.china-genius.com
联系方式
- 公司网站：www.china-genius.com
- Email：hr@china-genius.com
- 公司地址：地址：大连市沙河口区软件园16号楼202D