北京招聘

职位描述：

SUMMARY

This is an exceptional opportunity based in Beijing for a professional Customer Technical Service Representative (who can speak Korean and English) who is keen to join a profitable and rapidly expanding business. Reporting to the Client Services Manager you will undertake a variety of tasks and be responsible for providing excellent customer service and provide technical support to VUE’s external clients. Ensuring they can successfully operate their VUE Testing Systems software. This role will require a good technical understanding and be able to troubleshoot a variety of technical issues that come to the service-desk.

Desirable Experience is

? MS Exchange & Active Directory support

SCOPE AND IMPACT OF JOB

You will also be responsible for assisting with the operational aspects of client testing programs and handle service-related issues and ensure this happens in the correct timeframes. This role will also assist in providing a technical support to Pearson VUE’s external clients to ensure they can successfully operate their VUE Testing Systems software. The appointed individual will therefore have to provide outstanding customer service to all internal and external users of the VUE applications. Support will be provided via telephone, email, instant messenger, and remote tools to ensure that users receive the appropriate technical service required to achieve the best results.

REQUIRED KNOWLEDGE AND EXPERIENCE

The Ideal Candidate will have the following:

? Fluency in written and spoken Korean (Essential)

? Fluency in written and spoken English

? 2-3 year experience in a similar/related position

? Experience in providing application support

? Confident and fluid communicator

? High levels of customer service skills

? Familiar and comfortable working in a busy corporate environment

? Experience in supporting software applications

? Experience of supporting LAN/WAN

? Experience of internet communication and network configurations

? Familiar with MS Office

? Experienced in collating reports

WORK ENVIRONMENT AND CONDITIONS

? Physical requirements: Yes

? Travel requirements: Some travel is required.

? Other: Comfortable to communicate over telephone.

举报 分享

Pearson China
培生中国

With over 170 years of history, Pearson is the world’s leading education company, with 40,000 employees in over 80 countries.
Pearson provides educational materials, technologies, assessments, testing and related services to educators and students of all ages. We publish across the curriculum under a range of respected imprints including Longman, Prentice Hall, Scott Foresman, Addison-Wesley, and Benjamin Cummings.
We are also a leading provider of electronic learning programs and of test development, processing and scoring services to educational institutions, corporations and professional bodies around the world.
Pearson International’s commitment to China began over forty years ago with a partnership in the 1960s that has continued to grow and strengthen into the 21st century. With offices in cities including Beijing, Shanghai and Guangzhou, and with several business units operating in China, Pearson International has unprecedented broad and in-depth collaboration in China.


培生集团(Pearson)是全球领先之一的教育集团，拥有超过170年的历史.培生集团全球40000员工，运营覆盖80多个个国家和地区.

我们致力于为教育工作者和各年龄层的学生提供优质的教育内容、教育信息技术、测试及测评、职业认证，以及所有与教育相关的服务。旗下拥有在各个学科备受瞩目的教育品牌，包括Longman, Prentice Hall, Scott Foresman, Addison-Wesley, 以及Benjamin Cummings等。

培生国际拥有全球领先的E-learning电子学习系统和考试开发、测试及测评系统，为世界各地的教育机构、公司企业和专业机构提供个性化服务。

早在20世纪60年代，培生国际就已开始与中国合作，并将这一持续发展的伙伴关系带入了21世纪。目前，已在中国开展业务的培生教育子公司包括：培生国际出版与解决方案、英国爱德思、纽约金融学院、培生语言考试中心、Longman Schools、华尔街英语。随着北京、上海和广州等地办公室的设立，以及各子公司在中国业务的迅速发展，培生教育在中国的发展和合作进入了空前广泛和深入的阶段.