北京招聘

1、了解患者、家庭和游客对医院的服务需求，并介绍我们的服务、费用及设施。

Acquaint patients, families and visitors with Hospital services. Presentation of our services, fees and orientation of facilities.

2、完成服务病人的服务目标对病人进行问候;为病人解释服务,促进医院及其服务;通过很多方式与患者交流,可以通过电话,电子,或面对面,一切跟上北京明德国际医院为了尊享医疗的宗旨,处理和解决客户投诉,记录客户的抱怨;记录详细的信息查询,评论,和投诉以及采取回应行动的细节。Accomplishes customer service patient service objectives by greeting patients; explaining services to patients; promoting the hospital and its services; interacting with patients with any issue, either by telephone, electronically, or face to face; keeping up to date with all things OASIS International Hospital in order to best inform patients; handling and resolving customer complaints; keeping records of customer interactions; recording details of inquiries, comments, and complaints as well as details of actions taken in response.

3、重视来自顾客和员工提出的要求及建议(面对面、电话和电子邮件),并建立一个电子邮件和电话CS投诉热线,赞美,查询,价格检查,旅游预约。Take care of incoming inquiries (face-to-face, phone and email) from customers and staff; Set up an email and phone CS hotline for complaints, compliments, inquiries, price checks, and tour appointments.

4、 更新我们的服务、费用和设施。

Update presentation of our services, fees and orientation of our facilities

5、 为提供医院当前的病人或潜在的患者/家属带路，做好一个好向导。

Provide tours of the hospital to current and potential patients/families

6、 为客户提供最直接最需要的服务 (护送病人到他们需要的科室)。

Provide logistic support in service delivery to customers (escort patients to their clinics).

7、迎接所有入口医院的客户并为他们提供帮助。

Greet all customers upon entrance to the hospital and offer assistance

8、 组织实施医院有关：娱乐(报纸、杂志)和医院的小册子的发放和宣传。

Organize clinic entertainment (newspapers, magazines) and hospital brochures

9、 当病人要求注册的电子病历备份时，协助主要前台接待。

Assist main reception team with registering patients when backup is needed

10、能够掌握基本保险计费和保险培训

Ability to understand basic insurance inquiries by participating in billing and insurance trainings

11、收集病人满意度数据、更新消费者投诉和反馈。

Collect patient satisfaction data and update complaints and consumer feedback register.

12、向CS经理汇报任何非常规问题。

Report any non-routine problems to CS Manager.

    明德医院是北京一家综合性私立国际医院。国际医疗团队秉承愉快体验，尊享医疗的理念在全新的现代化医院内为国内外客人提供轻松、舒适、安全、注重隐私的全面医疗服务。当前医院特色科室有内科、外科、影像科、药房、中医以及牙科。其他科室及相关服务包括麻醉科、美容科、皮肤科、急诊医学科、耳鼻喉科、眼科、骨科、儿科、预防医学科、泌尿科等等。

    我们的医疗总监来自美国，有多年从事家庭临床医学的丰富经验，为广大外籍人士及其家庭提供高质量、权威的医疗服务。

    医院坐落于北京市朝阳区 798 艺术园区附近，占地面积12,000 平方米，院内设 60 余个私人病房。所有病房均采用现代装修理念，独立卫生间及各项设施一应俱全。医院还为精英人士提供了豪华私人疗养套间。借助前沿科技，OASIS 是北京为数不多的提供无射线危害核磁共振成像和全身断层扫描技术的私立医院。

“愉快体验，尊享医疗”便是我们对所有客人恪守的诺言。
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邮箱地址：Flora.li@oasishealth.cn