助理形象顾问 Assistant Personal Stylist
Lane Crawford Beijing 连卡佛百货商贸(北京)有限公司
- 公司规模:150-500人
- 公司性质:外资(非欧美)
- 公司行业:批发/零售
职位信息
- 发布日期:2012-08-23
- 工作地点:北京-西城区
- 招聘人数:1
- 工作经验:三年以上
- 学历要求:本科
- 语言要求:英语良好
- 职位类别:化妆师/造型师 美容顾问/化妆
职位描述
主要职责:
销售和利润
一贯完成公司设定的月度、年度个人销售目标,并努力超越目标
积极主动地吸收新顾客,把他们培养成为自己的常客 –– 最终目标是增加销售
顾客服务和关系管理
始终很好地管理VIP顾客档案,不断拓展联系网络,从而达到公司业务目标 –– 增加销售,提高顾客忠诚度
增加常客数量,通过定期与顾客联络,了解顾客喜好,编制顾客信息以供查询
始终做到积极主动地与常客进行定期的沟通(每月或其它合适的时间),与每一季男装和女装消费前100名的顾客建立联络和关系
始终做到在预约形象设计服务的顾客到达前,提前做好准备,为他们选好衣物
主动了解顾客对产品和/或服务的反馈,并予以回应
发现任何问题应立即告知主管,以免对顾客造成不好的影响
时尚知识
积极主动,坚持深入了解最新国际设计师的时尚流行趋势,定期翻阅和浏览杂志和时尚网站等,如 style.com,了解业界最新动态
信息技术
始终做到很好地掌握和操作与自身职责有关的所有系统
- 对时尚充满热情;
- 具备丰富的时尚知识,如时尚历史、品牌等
- 对最新时尚流行趋势有很高的敏感度;
- 强烈的服务意识,对高端服务有深刻的认识和理解;
- 善于沟通,并拥有广泛的社交网络;
- 良好的英语水平和计算机应用能力;
Key Accountabilities:
Sales & Profit
To consistently achieve monthly and annual personal sales targets set by the company and with the endeavor to try to exceed the targets.
To proactively recruit new walk-in customers and cultivate the customers to become regular customers of theirs – ultimate goal is to increase sales.
Customer Service and Relationship Management
To consistently manage a portfolio of VIP customers and continue to grow the network to meet with the company’s business objective – to generate sales and increase customers’ loyalty.
To increase the “regular customer base” and generate referrals by keeping in touch with customers on a regular basis, depending on the customers’ preference.
To proactively and consistently keep in regular contact with regular customers (monthly or as appropriate) to establish contact and build relations with the top100 MW and WW customers each season.
To consistently be well prepared for styling appointments in advance by having the selection of clothing ready for the customer on their arrival.
To proactively capture and provide feedback on products and/ or services received from the customers.
To communicate any issues or concerns to supervisor immediately concerning matters that will have any impact on customers
Fashion Knowledge
To proactively and consistently acquire in-depth knowledge of the latest international designer fashion trends by regularly reviewing fashion periodicals, fashion websites i.e. Style.com to stay abreast of the latest in the industry.
Information Technology
- Strong passion for fashion;
- Sound fashion knowledge, e.g. history, brands, etc;
- Alwarys alert about the latest fashion trends;
- Service oriented and rich experience of serving high-end customers;
- Good communication skills and vast social network;
- Good command of English and computer skills
公司介绍
连卡佛战略布局遍及香港、北京、上海和成都的9个主要销售点,总零售面积占地超过600,000平方英尺(约56,000平方米)。结合专为大中华区推出且能够全球配送的线上旗舰商店,连卡佛已成为大中华区首个全渠道精品零售商。在大中华地区,连卡佛是汇集设计师品牌最多的专门店,将包括女装、男装、化妆品、家居及时尚生活用品与高级珠宝在内的1,000逾个国际品牌精品悉数呈现。
如果你充满激情,热诚投入,热爱时尚,欢迎加入连卡佛,我们为你提供令人振奋的、富有挑战性的职业发展机会。
在连卡佛学院,我们提供各种学习机会,旨在发展和培养员工的从业技能,培训形式包括课堂学习、在岗培训,脱产学习,以及网上课程。我们鼓励所有员工主动学习,不断进步。连卡佛通过培训生项目和实习生项目积极寻找年轻有为之士。连卡佛也为***时尚设计学院提供奖学金,以支持学院培养打造优秀人才。
联系方式
- Email:zoezhang@lanecrawford.com
- 公司地址:地址:span金融街购物中心一期