Operations Account Manager, GCR(职位编号：792047)
微软销售市场和服务集团 （SMSG）
- 公司规模：1000-5000人
- 公司性质：外资(欧美)
- 公司行业：计算机软件
职位信息
- 发布日期：2012-11-13
- 工作地点：北京
- 招聘人数：1
- 工作经验：五年以上
- 学历要求：本科
- 职位类别：区域销售经理
职位描述
Job Category: Operations
Location: China, Beijing
Job ID: 792047
Product: (Not Product Specific)
Division: Operations
At APOC MBS Operations we have a passion for customer, partners, and technology. We provide solutions to deliver more software to users worldwide by providing easier and smarter ways for businesses to acquire and use the software they need. We are currently looking to recruit an Operations Account Manager to manage our relationship, satisfaction, and business results with a number of Microsoft Dynamics Partners and Microsoft Subsidiaries in the Japan region.
- Do you have a passion for Partners & Customers and would like the opportunity to represent APOC MBS Operations and enable Field Sales Teams and Dynamics Partners achieve their revenue objectives?
- Are you interested in playing your part in building key strategic relationships with Managed Partners and subsidiaries and acting as the escalation point into Operations?
- Do you see yourself as part of a progressive team that is seen as a business partner that drives creative, value add solutions for our clients and customers?
- Are you an excellent communicator, a Customer Champion who gets excited about driving the Customer & Partner Experience “CPE”, Improving Customer & Partner satisfaction scores by listening to our Customer & Partner business challenges, determining optimal solutions which are simple and cost effective, working with internal groups to re-engineer processes, programs, or systems, resulting in improved partner experience? Are you passionate about getting it right first time?
- Do you enjoy managing Field & Partner readiness, providing training to Partners and subsidiaries on Microsoft program launches, systems rollouts and process improvements?
- Do you like developing key relationships, engaging and influencing stakeholders to drive strategy and deliver high quality services and systems for our Customers & Partners?
- Do you enjoy working in a diverse environment, understanding cultural differences and collaborating to get the right solution to the right customers in a Global Environment?
- Are you cost conscious? Can you drive solutions that return the right level of return on investment for Microsoft and capable of questioning the status quo?
- Are you energized by new business opportunities like Cloud/Online and figuring out how they can be driven by our Dynamics Channel Partners & Field teams?
- Are you curious about how the end to end Sales Cycle works and how we can help subsidiaries drive revenue?
Responsibilities
- The Operations Account Manager (OAM), interfaces with Microsoft's internal and external licensing and business group stakeholders and drives strategies to proactively address and simplify complex licensing issues, communicate program changes, and work to minimize sale and satisfaction related Operational issues. The portfolio extends across verticals and other business groups and develops new business models.
- The Operations Account Manager is accountable for excellence in overall operational performance for their Managed Partner base and identification and creation of solutions to improve performance support the subsidiary in maximizing revenue, and driving change on a global level when appropriate.
Key Responsibilities of this position include:
- Subsidiary Relationship: Lead for Country/Region as appropriate. Participate in formal ROBs within the subsidiary LT representing both Operations and the Partner. This position will play a significant role in defining the rules of engagement with subsidiaries, and channel partners for the defined scope of responsibility. This role will serve as an operations consultant, a thought leader, and drive a thorough understanding of the lines of business and portfolio it supports. This role will also enable sales and revenue growth through new operational business models.
- Relationship Management: Own Partner relationship and drive Conditions of Satisfaction and Partner Business plans with both the subsidiary and within Operations.
- Business Insight: Accountable to key metrics supporting scorecard goals and commitments. Drive shared commitments with subsidiary & cross organizational teams to deliver business results. Participate in Sales cycle and influence operational goals and planning through strategic insight and action.
- Market Development/Growth: As a trusted advisor, develop a tool set to actively support field sales teams in driving revenue. Identify growth areas where best practice sharing from other regions and proactively eliminating non-value add activities from the sales teams.
- Business Alignment: provide operational guidance through PRISM and WWSMM process to ensure new target areas are proactively adopted in the operations planning cycle and developed on supporting scorecards
Key activities:
- Enhance Field & Channel Productivity through proactive Partner performance management
- Reporting & Business Intelligence to support subsidiary revenue targets
- Operational Account Management (Inc. Field and Partner Satisfaction)
- Deal Structuring & Management
- Channel Design, Readiness & Management
- Influence Program Rules & Design
Essential Requirements
- Minimum 6-7 years demonstrated work experience in an account management, customer service, business operations, licensing, supply chain management or logistics.
- BA/BS/B.Com or equivalent required.
- Knowledge of the Microsoft product line (include ERP, CRM and volume licensing products/programs) and the ability to leverage these products to get the job done.
- Demonstrated excellence in customer service and account management.
- General knowledge of international software and online business and a high degree of cultural awareness and sensitivity required.
- Strong analytical, problem solving, and decision making skills
- Ability to develop and implement creative solutions and influence others in their adoption.
- Excellent oral and written communication skills, including presentation experience and interpersonal skills.
- Ability to communicate effectively with all levels of business
- Must be highly self-motivated and able to work effectively in a remote location away from core business team.
- Willingness to travel
- Excellent command of English.
- A passion for technology and willingness to evangelize new tools.
- Deliver Channel Readiness materials to partners and drive awareness of same with subsidiary contacts
- Deep understanding of partner business models and ability to drive behavior to support revenue goals
- Deep awareness of process design and optimization and skills to drive these
Desirable Requirements
- Fluency in one or more regionally supported languages
- Specific knowledge of the business activities within the assigned Channel Partner account(s) is helpful.
- Can work independently at remote locations.
- Partner /Customer engagement at a Pan Regional or Global level
- Broad awareness of compliance and regulation requirements to safeguard Microsoft’s interests.
- Project Management skills and ability to drive complex projects in region.
- Cost Saving Focus: drive costs out of the business
- Experience in growth, startup environment
- Ability to use benchmarking data and deliver contrasts/comparisons to subsidiary leaders to help build effective recommendations for critical business decisions
Career Model Competencies :
Analytical Problem Solving
Confidence
Cross-Boundary Collaboration
Global Insight
Global Process Management
Impact and Influence
Interpersonal Awareness
Project Management
Strategic Insight
Microsoft is an equal opportunity employer and supports workforce diversity.
GCR:CN:Sales:EN
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