北京招聘

职位描述：

1) Daily TOPs driven sort code requirements as related to the Customer backorder assigned.

2) Weekly management of the Customer backorder report with a turnaround time of 48 – 72 hours for a complete review.

3) Perform OMA upload based on the changes in the managing the Customer backorder report.

4) Shipment process & coordination in MLT, Shipment out of Consol, Freight upgrade and Drop-shipment including shipment out of MADC & EMEADC.

5) Work and assist the Sales team in managing their Customer pre & post shipment in area of Warehouse & Shipping instructions (WHI), short or over shipment claim, Proof of Delivery (POD).

6) Assist the Sales team in managing & uploading Credit Note and RMA request associate to error’s driven by Customer or Future team as it’s related to the Customer backorder.

7) Act as Customer interface on delivery issue on their backlog when ISR are not available to attend to their request.

8) Support and drive the requirements generate by Customer account BCR report as it’s relate to fulfillment of bonded parts in their BIM program.

9) Ensure knowledge and compliance with all APFSC & Corporate SOPs as related to their needs to complete the task.

10) Escalate all their issues or challenges in fulfilling their assigned task to their CSS management in the most appropriate timeline to seek guidance on resolution.

11) Support assigned back-up of Customers when other team members are out of office.

Senior:

12) As Senior CSS with minimum 2 years of Future experience, this individual is expected to assist the CSS management with basic training of new staff and provide daily CSS operational guidance to other team members.

Supervisor:

13) As Supervisor CSS with minimum 4 years of Future & related industries experience, this individual is expected to assist the CSS manager in managing the CSS team daily needs as related to completion of their assigned task in meeting the department objectives & goals

QUALIFICATIONS

· Minimum requirements: GCE “O” Level or equivalent

EXPERIENCES

· Minimum requirements: 2 years experience in a customer service capacity or equivalent

COMPETENCIES

· Accurate data entry skills

· Proficiency in Microsoft Office Applications – especially in Excel

· Good oral and written communication skill

· Pleasant and patient personality with excellent service mindset

· Basic knowledge and understanding of transportation modes (air and ocean)

· Good interpersonal skill with a high level of initiative and drive

LEARNING & DEVELOPMENT PLANS

· Web based program management

· Time management

· Negotiation skills

· Able to handle Complaints & Difficult situation

· VMI & Supply Chain program

举报 分享

富昌电子（Future Electronics）是全球知名的电子元器件分销商，向客户提供全球供应链解决方案、定制化工程设计服务以及丰富的电子元器件产品种类，在业界享有盛名。富昌电子在全球44个国家/地区拥有170个办事处及5500余名员工。