北京招聘

职位描述：
Ensure support is provided for:
· 5 x 9 support that aligns to the Officers work schedule.
· Sensitivity to protocol and etiquette equally as important as IT skillset.
· IT Field Service Excellence, Mobility, Social IT Savvy, and Conference/Video Support Knowledge.
· Other Technology Questions: cell phone purchases, headsets, connectivity services (including Blackberry, mobile phones, iPads, iPhones, IT Equipment, Remote Access, Local Area Network and Wide Area Network).
· Actively track and understand daily meetings/schedule of EO.
· Alignment and matrix for named IT Exec Techs backups.
· Flexible Approach - Off hours support and travels may be requested at any time.
· Augment local IT support as available.
· Identify New Technologies that will Improve the Business / Function.
· Continuelly support the” Voice of the Customer” (VOC) for IT services and driving improvements in IT customer satisfaction levels.
· In addition to Executive Officer support, we will provide additional.
· support for ITHub, Video, VIP, or End Users when possible with executive support taking precedence over the additional support opportunities.

 
Knowledge and Qualification
 
· Minimum of 5 years’ experience of IT VIP Support or IT Customer Service related, collaborative business experience is a plus.
· Strong working knowledge of End User Computing, Software, OS, LAN system .technologies and mobility services.
· Broad technical expertise in varied architectures.
· Strong communicate skills at all levels of the organization with ability to influence others.
· Excellent command of written and spoken English.
· Strong business acumen.
· Demonstrates business knowledge to analyze and understand client's issues.
· Full project life cycle management experience.
· Ability to set clear expectations & goals and hold people accountable to them.
· Ability to prioritize and manage multiple work-streams.
· Knowledgeable in service delivery techniques and disciplines, ensuring full adherence to standards and ITIL framework.
· Detail oriented and a quick learner.
 
 
 
Critical Behavioral Skills for the Role
 
· Microsoft Office 2010/2016/365 (mandatory)
· Microsoft Windows 7/8/10 (mandatory)
· Dell/HP Hardware Troubleshooting (desirable)
· Windows Networking fundamentals (desirable)
· Fluent in both oral and written English (mandatory)
· Cisco IP Phone System/Avaya Lync Phone System (desirable)
· Video conferencing system (desirable)
 
Certificate
· Microsoft Certified Professional is a plus.
· ITIL Foundation is a plus.
· CET 6 or multinational company experience is a must (meet one of two at least).
· TEM-4 or above is a plus. 举报 分享

优利上海信息技术有限公司成立于2006年2月，是由美国优利系统公司投资620万美金成立的独资公司。美国优利系统公司距今已有百年多历史。是全球的信息方案提供商之一，在全球100多个国家和地区提供针对不同行业的解决方案。

作为全球前十大it服务外包供应商，优利上海信息技术中心将整合优利全球行业解决方案和卓越的服务执行力上的优势，为优利全球的客户提供高质量具竞争力的it离岸外包服务，协助达成其预期的业务目标。其提供的服务将涵括业务流程外包服务，it外包服务（包括数据中心管理），以及软件开发外包服务。在未来的五年内，优利上海信息技术有限公司将在中国设立2-3个服务中心，员工规模也将超过一千人。

Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing.
For more information on how Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets, visit www.unisys.com.