International Customer Support Supervisor
柏邦蒲仕CBC Services
- 公司规模：50-150人
- 公司性质：外资(欧美)
- 公司行业：互联网/电子商务 计算机软件
职位信息
- 发布日期：2017-01-11
- 工作地点：上海
- 招聘人数：若干人
- 工作经验：5-7年经验
- 学历要求：本科
- 职位月薪：15-20万/年
- 职位类别：客服主管
职位描述
职位描述：
职位描述 【 Responsibilities 】
？ Can lead 2 function teams to support internal and external customers
？ Assist to manager set up department strategy, KPI. Manage the team to implement of the strategy & meet required KPI.
？ Coordinate with cross departments, quality, purchasing, supply chain, operation, finance to solve customer enquiries.
？ Audit price; product specification; documents, make sure documents are correct.
？ Frequently communicate with account executive on regular basis in terms of customers served in the region
？ Understand customer needs, maintain and develop business relationship with customers. Effectively communicate with customers in mail and phone when situation is complex.
？ Willing to share knowledge and experience, able to guide, coach and evaluate team members in terms of system, product, process and how to communicate with customers properly, and grow the team members.
？ Strong support to ICS team, including ICS regular orders system key in, and new customers' product development and other coordination assigned.
？ Able to view the current system problems and can drive for improvement in terms of system or process.
？ Join customer meeting to discuss issues related to service or new products, travel to various fairs to meet customers.
雇主要求 【 Requirements 】
？ Bachelor degree or above. Major in business management or English is preferred.
？ > 5 years working experience in export customer service or related area. Experience in FMCG business or a manufacturing industry in a plus.
？ At least 2- years working experience in management level. Able to solve team members issues and allocate the workload.
？ Very good English communication is a must, both in writing and speaking.
？ Good team work spirit. Ready to take challenge.
？ Willing to learn new thing and ready to take challenge.
薪酬待遇 【 Compensation 】
？ Competitive Salary Package.
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职位描述 【 Responsibilities 】
？ Can lead 2 function teams to support internal and external customers
？ Assist to manager set up department strategy, KPI. Manage the team to implement of the strategy & meet required KPI.
？ Coordinate with cross departments, quality, purchasing, supply chain, operation, finance to solve customer enquiries.
？ Audit price; product specification; documents, make sure documents are correct.
？ Frequently communicate with account executive on regular basis in terms of customers served in the region
？ Understand customer needs, maintain and develop business relationship with customers. Effectively communicate with customers in mail and phone when situation is complex.
？ Willing to share knowledge and experience, able to guide, coach and evaluate team members in terms of system, product, process and how to communicate with customers properly, and grow the team members.
？ Strong support to ICS team, including ICS regular orders system key in, and new customers' product development and other coordination assigned.
？ Able to view the current system problems and can drive for improvement in terms of system or process.
？ Join customer meeting to discuss issues related to service or new products, travel to various fairs to meet customers.
雇主要求 【 Requirements 】
？ Bachelor degree or above. Major in business management or English is preferred.
？ > 5 years working experience in export customer service or related area. Experience in FMCG business or a manufacturing industry in a plus.
？ At least 2- years working experience in management level. Able to solve team members issues and allocate the workload.
？ Very good English communication is a must, both in writing and speaking.
？ Good team work spirit. Ready to take challenge.
？ Willing to learn new thing and ready to take challenge.
薪酬待遇 【 Compensation 】
？ Competitive Salary Package.
职能类别： 客服主管
公司介绍
We are the experts in human resource solution,recommending qualified, professional and skilled people across a wide range of specialized industries and professions.
At CBC Services, we play the role as the bridge of the client and candidates. We're passionate about connecting our candidates with the right clients.
Devoted to both clients and candidates, solid bridge we are.
We value your future.
Click here to know more: www.cbc-services.com
At CBC Services, we play the role as the bridge of the client and candidates. We're passionate about connecting our candidates with the right clients.
Devoted to both clients and candidates, solid bridge we are.
We value your future.
Click here to know more: www.cbc-services.com
联系方式
- 公司地址：上班地址：经济技术开发区