北京招聘

职位描述：
5+ years’ experience supporting Genesys Framework , Genesys inbound Voice (TDM and SIP) , Genesys InfoMart, Genesys Administrator, Genesys URS and Orchestration servers; Stat Servers including creating custom statistics.
Must have call center experience and understand skills-based routing.
A proven ability to read and analyze Genesys system logs such as (but not limited to ) Tserver / Sip Server, Interaction Server, ORS, URS. Etc.
Knowledge of voice networks including switching, messaging, signaling, etc.
Thorough Knowledge of eServices: email, chat and open media routing.
Knowledge of Real Time reporting engine (CCPulse / Stat Server).
Experience with both TDM and VoIP routing protocols
Comfortable interacting with Web Service, SOA. Exposure to VXML, Voice Objects, C Sharp
Familiarity with Platform SDK

Experience Required:
5+ years’ experience implementing and supporting global, multi-site Genesys contact center applications.
5-10 years’ experience with voice communications systems.
Minimum five years increasingly responsible systems and administration design and support experience required
 
Job Responsibilities
Senior Genesys Engineer is responsible for configuration , operation, support and maintenance of eBay’s CS Genesys Environment.
? Responsible for maintaining the configuration of all the Genesys environments .
? Monitors contact center technology including systems, applications, call routing and network traffic.
? Modifies Genesys system configuration based on business requirements and other factors.
? Requires ability to perform on-call duty on a rotational basis and key escalation on functional applications supported
? Demonstrate passion for Customer Service with leadership and drive to support our customers with innovative solutions
? Provide timely and clear communication regarding application issues and remediation efforts
? Plans and performs deployment of new contact center technologies and upgrades.
? Coordinates and manages planned system maintenance and change control process.
? Performs triage and troubleshooting of Genesys applications and related telephony/network components as needed.
? Serves as the main regional point of contact for all Genesys concerns internally and with external vendors.
? Maintain key operational metrics to ensure high availability and provide regular updates to Sr. Leadership
? Ensure day to day operational requirements are met while providing long term strategic direction to the team 举报 分享

华钦科技集团公司
华钦科技（纳斯达克股票代码：CLPS）成立于2005年，总部位于中国香港，是一家专注于银行、保险和金融领域的全球领先的信息技术（“IT”）咨询和解决方案服务提供商。
十多年来，华钦科技已将服务网络扩展至全球金融行业的客户，包括来自美国、欧洲、澳大利亚和中国香港的大型金融机构及其设在中国大陆的IT中心。华钦科技目前拥有技术人才超三千名，有19所交付和研发中心来服务于不同地区的客户，中国大陆的交付和研发中心位于上海、北京、大连、天津、保定、西安、成都、广州、深圳、杭州和海南，国际交付和研发中心分别位于中国香港、美国、英国、日本、新加坡、马来西亚、澳大利亚和印度。
华钦科技将现场支持咨询与可扩展的离岸服务相结合，以低成本的方式快速满足客户的需求，同时保留了业务灵活性，通过提供一站式金融解决方案，满足客户对于人才创造和发展的需求，打造出独特的市场优势。
华钦科技为客户提供全方位的金融技术服务和解决方案，在信用卡、银行核心系统、网上银行等金融科技领域的经验尤为丰富，所拥有的信用卡产品（Vision Plus）技术团队、IBM大型机技术培训及实施团队在国内同行中是最具规模的团队之一。
华钦科技通过ISO9001（金融业软件开发和设计）、ISO14001、ISO27001、CMMI 5认证，获“双软”企业、高新技术企业、科技小巨人培育企业、上海市服务外包重点企业、上海服务外包人才实训基地等认证。
华钦科技秉承“以人为本、坦诚勤奋、认真负责”的团队精神，尤为重视IT人才的发掘和培养。公司实施成熟的培训计划，包括技术领域、管理领域、英文口语、职业规划等方面培训课程，帮助员工快速融入到项目中，在实际项目中也不间断提供给员工出国学习和国外项目实施的机会，提升员工自身能力，增加公司竞争力。

CLPS Incorporation
Headquartered in Hong Kong SAR, CLPS is a NASDAQ-listed (Nasdaq: CLPS) and global information technology, consulting and solutions service provider focused on delivering services to global institutions in banking, insurance and the financial sectors, both in China and globally.
For more than ten years as an IT, business know-how and talent solutions provider for such clients, CLPS has expanded its service network to clients in the global financial industry, including large financial institutions from the US, Europe, Australia and Hong Kong and their PRC-based IT centers. We have more than 3,000 employees and maintain 19 delivery and R&D centers, of which eleven are located in mainland China and eight globally, to serve different customers in various geographic locations.
By combining onsite and onshore support and consulting with scalable and high-efficiency offsite and offshore services and processing, we are able to meet client demands in a cost-effective manner while retaining significant operational flexibility. CLPS has created and developed a particular market niche by providing turn-key financial solutions as well as supplying its clients’ needs for talent creation and development.
CLPS is dedicated to providing a full range of services and solutions across technology needs in finance. In recent years, we have both one of the largest IBM mainframe teams, and the largest VisionPLUS team in China, providing both development and implementation of core banking, credit card, online and e-commerce systems, as well as expertise across technology stacks.
We are ISO9001, ISO14001, ISO27001 and CMMI 5 certified, and have been granted certificates of recognition by the Shanghai government, including Enterprise Software Certification, High-tech Enterprise, Little Giant Company for Science and Technology and Professional Talent Development Training Camp.
We strive to foster a spirit of openness, diligence, sense of responsibility and a people-oriented attitude. Our growth is created by our people, creating a win not just for clients, but a win-win for clients and us all, through training and opportunities for development at every stage in our staffs’ career - new and deeper insight to technologies, business, management, language, university cooperation, certification and international opportunities.