北京招聘

职位描述：
ABOUT THE JOB
Definition:
The Customer Care Agent (CCA) is an agent that answers Gameloft Customers from all around the globe in different languages.
客服专员是负责回应全球不同语种用户所提出问题的工作人员。
They must answer e-mails and phone calls of customers and help the customer to solve his issue or answer the question.
客服专员要回应客户的电子邮件和电话，帮他们解决问题。
Role and responsibilities:
-Give Support to the customers: Identify and solve customer problems using dedicated web tools
为客户提供服务：通过专用网页工具识别并解决客户遇到的问题
-Handle and manage web tools specially made for customer support.
操作客服专用的网页工具
-Keep a record of each case in another dedicated web tool.
用另一专用网页工具记录每一个案例
-Escalate higher problems and send them to the appropriate team when needed.
有必要时，向相应的团队上报问题。
-Notify Leads when a recurrent problem appears, to prevent further cases
发现线索，注意反复出现的问题，预防该问题再次发生。
-Be able to identify problems and create new templates for recurrent ones.
能识别问题，为反复出现的问题简历模板。
-Be informed on promotions and information on respective countries.
了解各国的促销和产品信息
-Accept shift work

接受倒班制度


PROFILE

Requirements
-Fluent level of English language written and spoken.
英语读写流利
-Fluent level of Cantonese
粤语流利
-Microsoft Office skills.
会使用微软OFFICE套件
-Aptitude for communication and team work
良好的沟通和团队配合能力
-Excellent interpersonal relationship
杰出的人际关系能力.
-Be responsible and patient
负责且耐心.
APPLY
If you are interested in our vacancy, please send us your CV to chen.liang@gameloft.com
如果您对我们的工作空缺有兴趣，请将您的简历发至chen.liang@gameloft.com 举报 分享

Gameloft是一家国际领先的出版商和视频游戏的开发商.自成立至今的10年中，Gameloft公司已在该领域确立了领先地位。从手机到iPod再到便携,电视游戏机，Gameloft的游戏遍及全球任何角落，通过无线终端就能接触到Gameloft并且迅速快捷的享受到 Gameloft提供的游戏、即时互动及其他休闲娱乐。

Gameloft与法拉利，史莱克，UNO，蜘蛛侠，铁人等知名品牌优先建立了伙伴关系，战火兄弟连更让Gameloft公司与国际知名品牌形成牢固的关系。除了建立伙伴关系，Gameloft公司拥有并经营Real Football, Asphalt and Brain Challenge。

Gameloft目前在在全球有超过3500名开发人员,并为100多个国家的玩家们提供游戏。
Gameloft是巴黎证交所上市（ISIN代码：FR0000079600，Bloomberg ： GFT FP ， Reuters ： GLFT.PA ）

访问www.gameloft.com，你可以了解到更多。

About Gameloft

Gameloft is a leading international publisher and developer of downloadable video games.
For 10 years, Gameloft has been established as one of the top innovators in its field.
The company creates games for mobile phones, smartphones, iPhone,iPod touch and iPad.
Gameloft games are also available to players on WiiWare, DSiWare, Microsoft Xbox LIVE Arcade and PlayStation Network.

Partnership agreements with leading licenses such as UNO, Ferrari, Shrek, CSI, Spider-Man,Iron Man, and Brothers in Arms allow Gameloft to form strong relationships with international brands. In addition to the partnerships, Gameloft owns and operates titles such as Real Football, Asphalt and Brain Challenge.

Gameloft is present on all the continents with its own production studios, employing over 3,500 developers, and distributes its games in over 100 countries. Gameloft is listed on Euronext Paris (ISIN: FR0000079600, Bloomberg: GFT FP, Reuters: GLFT.PA)

For more information please visit www.gameloft.com


公司网站
http://www.gameloft.com
公司邮箱
北京 recruitmentbj@gameloft.com
成都 recruitmentcdu@gameloft.com
地 址
北京市海淀区丹棱街3号中国电子大厦B座5层
邮政编码
100080
联 系 人
人力资源部
电 话
010-82607783