北京招聘

岗位职责：

1.Define and refine processes which govern every aspect of the operations of Technical Support, such as call logging, case management, call script, parts dispatch & escalation.
2.Formulate, track and report performance metrics or KPI of the operations. Develop QC and audit strategy to ensure process conformance. Set up support function team.
3.Provide analytics recommendations to front line TS leaders to optimize the operations: improve customer experience, grow revenue and cut down cost.
4. Keep good relationship internal & external.

专业技能要求：

1.Bachelor's degree (Master's preferred) from top universities, 5+years work experience
2.Strong analytical skill, capable of conceptualizing complex issues into simple process flow and identifying optimization opportunities
3. Strong project management ability, has the PMP management certification and project management experience is preferred.
4.Sensitive to numbers
5.Fluent Korean & English

联想是一家营业额达210亿美元的个人科技产品公司，客户遍布全球 160多个国家。

● 联想是全球第四大个人电脑厂商，为全球前五大电脑厂商中增长最快 。自1997年起，联想一直蝉联中国国内市场销量第一，现占中国个人电脑市场超过三成份额。

● 联想是全球第四大个人电脑厂商，为全球前五大电脑厂商中增长最快 。自1997年起，联想一直蝉联中国国内市场销量第一，现占中国个人电脑市场超过三成份额。