北京招聘

职位描述：
Job Summary:
  
Red Hat's Customer Experience and Engagement team is looking for an experienced support engineer to join us as a Technical Account Manager for our enterprise cloud customers in Shenzhen, China.In this role, you'll provide personalized, proactive support and guidance, and cultivate high-value relationships with clients as you seek to understand their IT infrastructures, internal processes, and business needs. The technical account management service is a premium support offering that builds, maintains, and grows long-lasting customer loyalty. As a technical account manager, you'll tailor support for our customers' environment, facilitate collaboration with their other vendors, and advocate on their behalf by working closely with our Engineering, Research and Development, Product Management, and Global Support teams to debug, test, and resolve issues.Perform technical reviews and share knowledge to proactively identify and prevent issues.
  
Primary Responsibilities:
  
Understand your customers' technical infrastructure, hardware, and products
Perform initial or secondary investigations and respond to online and phone support requests
Provide excellent customer support for clients regarding their Red Hat products
Manage customer cases and maintain clear and concise case documentation
Serve as the customer's advocate within Red Hat
Travel, as necessary, to visit customers
Required Skills:
5+ years of Linux or UNIX system administration experience
Experience in a support, development, engineering, or quality assurance organization
Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support
Technical knowledge of Linux file systems and the Linux kernel
Expertise in cloud infrastructure (e.g. Red Hat OpenStack Platform), cloud management (e.g. Red Hat CloudForms), virtualization, software-defined storage, or containers
Hands-on experience with a variety of hardware vendors
Experience with enterprise-class applications like Oracle, Veritas, and SAP
Excellent verbal and written communication skills in Mandarin and English; experience with training or presentation delivery is a plus
Must have a work permit in China
Red Hat Certified Engineer (RHCE) is preferred
Bachelor's degree in a technology-related discipline is a plus 举报 分享

It's rewarding to work at a well-established, mission-driven company. You get the freedom, autonomy, and responsibility to impact a company that is changing the technology industry. With FY2011 revenues of almost U.S. $1 billion, Red Hat is the world's leading provider of open source solutions. Our mission is to be the catalyst in communities of customers, contributors, and partners creating better technology the open source way. We strive to make freedom, flexibility, and open source the building blocks of our enterprise technology stack. And we passionately pursue our vision of a better future, based on open standards and interoperability. Red Hat is the place to take chances. Good work earns respect, and people dream big and act boldly as they extend the reach of open source. The basis of this freedom is as solid as our success. Our history of 38 consecutive quarters of growth* are a good foundation for making a difference. And we need talented, smart, and passionate people to make this happen. So, what's in it for you? The ability to have an impact and change the world. What more could you want? Come prepared to lead the way。