预定文员 Reservation Agent
北京新云南皇冠假日酒店
- 公司规模：500-1000人
- 公司性质：国企
- 公司行业：酒店/旅游
职位信息
- 发布日期：2012-08-23
- 工作地点：北京-朝阳区
- 招聘人数：1
- 工作经验：一年以上
- 学历要求：大专
- 语言要求：英语熟练
普通话熟练 - 职位类别：预定员
职位描述
Primary Responsibilities
主要职责:
? Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
运用销售技巧和房间销售升级推广来销售洲际酒店集团产品和服务
? Promote the Hotel’s (and IHG generally) products and services
促销酒店（与洲际酒店集团）产品和服务
? Maintain a high level of product and service knowledge about all IHG Hotels in your region
对酒店与洲际集团旗下酒店保持高水平的产品与服务知识
? Prepare and execute action plans which increase reservation sales and associated business
准备和执行提高预订销售和相关业务
? Record and process reservations made by phone/fax/email
以电话/传真和邮件方式跟进和记录所有预订信息
? Accept wait list reservations
接受等待预订
? Process amendments to reservations such as extensions, early departures, etc
跟踪改正预订信息内容如房间延住或提前退房等
? Manage “no show” reservations by investigation and recording of same
以跟踪和记录来处理预定成功但是客人没有到店的情况
? Record special billing arrangements for groups and conventions
记录特殊团队和会议帐单安排
? Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
所有信用卡预订授权随时与前厅部经理和财务经理沟通
? Maintain knowledge of special rates/ offers/ promotions
对酒店特殊价格/推广活动随时进行补充
? Monitor reservation levels and inform Managers of current and future occupancy rates
监控预订状况并向经理汇酒店出租率平均房价情况
? Prepare reports as requested (eg to travel agents, business houses etc.
按要求准备报告（旅行社，商务散客）
? Prepare reservation sales reports
准备预订部销售报告
主要职责:
? Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
运用销售技巧和房间销售升级推广来销售洲际酒店集团产品和服务
? Promote the Hotel’s (and IHG generally) products and services
促销酒店（与洲际酒店集团）产品和服务
? Maintain a high level of product and service knowledge about all IHG Hotels in your region
对酒店与洲际集团旗下酒店保持高水平的产品与服务知识
? Prepare and execute action plans which increase reservation sales and associated business
准备和执行提高预订销售和相关业务
? Record and process reservations made by phone/fax/email
以电话/传真和邮件方式跟进和记录所有预订信息
? Accept wait list reservations
接受等待预订
? Process amendments to reservations such as extensions, early departures, etc
跟踪改正预订信息内容如房间延住或提前退房等
? Manage “no show” reservations by investigation and recording of same
以跟踪和记录来处理预定成功但是客人没有到店的情况
? Record special billing arrangements for groups and conventions
记录特殊团队和会议帐单安排
? Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
所有信用卡预订授权随时与前厅部经理和财务经理沟通
? Maintain knowledge of special rates/ offers/ promotions
对酒店特殊价格/推广活动随时进行补充
? Monitor reservation levels and inform Managers of current and future occupancy rates
监控预订状况并向经理汇酒店出租率平均房价情况
? Prepare reports as requested (eg to travel agents, business houses etc.
按要求准备报告（旅行社，商务散客）
? Prepare reservation sales reports
准备预订部销售报告
公司介绍
Crowne Plaza Beijing Sun Palace is located in the rapidly developing Taiyanggong area on the north east corner of Beijing’s 3rd Ring Road and Jingcheng Highway, close to the Olympic Green, China International Exhibition Centre, Central Business District and world-class shopping.
The 25-storey landmark tower features 515 well designed, spacious and technology-savvy rooms and suites with panoramic view of the capital city. Combined with a choice of innovation restaurants and bars, the hotel stands out with its comprehensive facilities and services catering to small, medium and larger size meetings, conferences and social events.
You'll be glad you chose to stay central and convenient. The Place to Meet is Crowne Plaza Beijing Sun Palace.
北京新云南皇冠假日酒店是北京太阳宫地区最新的一家国际品牌酒店。酒店位于东北三环路与京承高速公路交界处，毗邻奥林匹克场馆，国际展览中心，中心商业区以及世界级的购物中心。
25层的地标式大楼拥有515间设计独特，宽敞具有高科技配套设施的舒适客房和套房。在我们的房间中，您可以居高临下一览首都风貌。北京新云南皇冠假日酒店以其完善的服务，舒适的环境和齐备的会议及宴会设施而展现非凡魅力，是召开各类大，中，小型会议，聚会和社交活动并为其提供高质量服务的会聚之所。
与我们相聚在为您带来舒适便利的北京新云南皇冠假日酒店!
The 25-storey landmark tower features 515 well designed, spacious and technology-savvy rooms and suites with panoramic view of the capital city. Combined with a choice of innovation restaurants and bars, the hotel stands out with its comprehensive facilities and services catering to small, medium and larger size meetings, conferences and social events.
You'll be glad you chose to stay central and convenient. The Place to Meet is Crowne Plaza Beijing Sun Palace.
北京新云南皇冠假日酒店是北京太阳宫地区最新的一家国际品牌酒店。酒店位于东北三环路与京承高速公路交界处，毗邻奥林匹克场馆，国际展览中心，中心商业区以及世界级的购物中心。
25层的地标式大楼拥有515间设计独特，宽敞具有高科技配套设施的舒适客房和套房。在我们的房间中，您可以居高临下一览首都风貌。北京新云南皇冠假日酒店以其完善的服务，舒适的环境和齐备的会议及宴会设施而展现非凡魅力，是召开各类大，中，小型会议，聚会和社交活动并为其提供高质量服务的会聚之所。
与我们相聚在为您带来舒适便利的北京新云南皇冠假日酒店!