值班经理 Duty Manager
北京新云南皇冠假日酒店
- 公司规模：500-1000人
- 公司性质：国企
- 公司行业：酒店/旅游
职位信息
- 发布日期：2012-08-23
- 工作地点：北京-朝阳区
- 招聘人数：1
- 工作经验：三年以上
- 学历要求：大专
- 语言要求：英语熟练
- 职位类别：大堂经理
职位描述
Key Responsibilities 主要职责
? Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
在有关影响到对客人的服务及酒店运作的事件上，都上报前厅部经理并与之保持交流。
? Provides functional assistance and direction to all departments.
为所有部门提供功能性帮助及指导。
? Cooperates, coordinates and communicates with other hotel departments as required.
按照要求，保持与其他部门的合作及交流。
? Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
确保到酒店的客人都受到及时关注。
? Responds to guest needs and resolves related problems
对客人需求作出反映，解决相关问题。
? Supervises and directs Reception, Reservations personnel.
监督并引导接待、预定工作。
? Supports and assists Front Office personnel and all departments at peak periods.
在高峰时期，协助前厅部工作人员及所有部门工作。
? Prepare welcome cards with General Manager Signature for VIPs and priority club guests, ensures them receive special attention.
为重要客人和优悦会员准备有总经理签名的欢迎卡，确保他们都受到特别关注。
? Inspects front of house and back of house regularly for cleanliness.
定期检查酒店前后区域的清洁。
? Assists Guest Relations in greeting, rooming, and sending off VIP guests.
协助客户关系主任，迎接客人，安排客人到房间并送重要客人离开。
? Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
对员工的行为、穿着、个人卫生进行监督。
? Promotes inter-hotel sales and in-house facilities.
促进酒店内房间及设施的销售
? Checks billing instructions and monitors guest credit
查看账单，关注客人信誉度。
? Analyses and approves discounts and rebates.
分析并批准折扣/扣减。
? Analyses the rate variance report to ensure rooms revenue control
分析房费差异报告，对房间的收入进行控制。
? Takes action with the Property Management Systems (PMS) in emergency situation.
在紧急情况时，对酒店管理系统采取措施。
? Fully conversant with all hotel emergency procedures.
熟悉酒店在紧急情况发生时的对应措施。
? Ensures front line staff complies with FIT marketing techniques and maximize sales.
确保一线员工掌握销售技巧，尽量提高销售。
? Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
在有关影响到对客人的服务及酒店运作的事件上，都上报前厅部经理并与之保持交流。
? Provides functional assistance and direction to all departments.
为所有部门提供功能性帮助及指导。
? Cooperates, coordinates and communicates with other hotel departments as required.
按照要求，保持与其他部门的合作及交流。
? Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
确保到酒店的客人都受到及时关注。
? Responds to guest needs and resolves related problems
对客人需求作出反映，解决相关问题。
? Supervises and directs Reception, Reservations personnel.
监督并引导接待、预定工作。
? Supports and assists Front Office personnel and all departments at peak periods.
在高峰时期，协助前厅部工作人员及所有部门工作。
? Prepare welcome cards with General Manager Signature for VIPs and priority club guests, ensures them receive special attention.
为重要客人和优悦会员准备有总经理签名的欢迎卡，确保他们都受到特别关注。
? Inspects front of house and back of house regularly for cleanliness.
定期检查酒店前后区域的清洁。
? Assists Guest Relations in greeting, rooming, and sending off VIP guests.
协助客户关系主任，迎接客人，安排客人到房间并送重要客人离开。
? Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
对员工的行为、穿着、个人卫生进行监督。
? Promotes inter-hotel sales and in-house facilities.
促进酒店内房间及设施的销售
? Checks billing instructions and monitors guest credit
查看账单，关注客人信誉度。
? Analyses and approves discounts and rebates.
分析并批准折扣/扣减。
? Analyses the rate variance report to ensure rooms revenue control
分析房费差异报告，对房间的收入进行控制。
? Takes action with the Property Management Systems (PMS) in emergency situation.
在紧急情况时，对酒店管理系统采取措施。
? Fully conversant with all hotel emergency procedures.
熟悉酒店在紧急情况发生时的对应措施。
? Ensures front line staff complies with FIT marketing techniques and maximize sales.
确保一线员工掌握销售技巧，尽量提高销售。
公司介绍
Crowne Plaza Beijing Sun Palace is located in the rapidly developing Taiyanggong area on the north east corner of Beijing’s 3rd Ring Road and Jingcheng Highway, close to the Olympic Green, China International Exhibition Centre, Central Business District and world-class shopping.
The 25-storey landmark tower features 515 well designed, spacious and technology-savvy rooms and suites with panoramic view of the capital city. Combined with a choice of innovation restaurants and bars, the hotel stands out with its comprehensive facilities and services catering to small, medium and larger size meetings, conferences and social events.
You'll be glad you chose to stay central and convenient. The Place to Meet is Crowne Plaza Beijing Sun Palace.
北京新云南皇冠假日酒店是北京太阳宫地区最新的一家国际品牌酒店。酒店位于东北三环路与京承高速公路交界处，毗邻奥林匹克场馆，国际展览中心，中心商业区以及世界级的购物中心。
25层的地标式大楼拥有515间设计独特，宽敞具有高科技配套设施的舒适客房和套房。在我们的房间中，您可以居高临下一览首都风貌。北京新云南皇冠假日酒店以其完善的服务，舒适的环境和齐备的会议及宴会设施而展现非凡魅力，是召开各类大，中，小型会议，聚会和社交活动并为其提供高质量服务的会聚之所。
与我们相聚在为您带来舒适便利的北京新云南皇冠假日酒店!
The 25-storey landmark tower features 515 well designed, spacious and technology-savvy rooms and suites with panoramic view of the capital city. Combined with a choice of innovation restaurants and bars, the hotel stands out with its comprehensive facilities and services catering to small, medium and larger size meetings, conferences and social events.
You'll be glad you chose to stay central and convenient. The Place to Meet is Crowne Plaza Beijing Sun Palace.
北京新云南皇冠假日酒店是北京太阳宫地区最新的一家国际品牌酒店。酒店位于东北三环路与京承高速公路交界处，毗邻奥林匹克场馆，国际展览中心，中心商业区以及世界级的购物中心。
25层的地标式大楼拥有515间设计独特，宽敞具有高科技配套设施的舒适客房和套房。在我们的房间中，您可以居高临下一览首都风貌。北京新云南皇冠假日酒店以其完善的服务，舒适的环境和齐备的会议及宴会设施而展现非凡魅力，是召开各类大，中，小型会议，聚会和社交活动并为其提供高质量服务的会聚之所。
与我们相聚在为您带来舒适便利的北京新云南皇冠假日酒店!