大客户经理（Key Account Manager）（猎头职位）
棋硕国际物流人才服务中心
- 公司规模：50-150人
- 公司性质：外资(欧美)
- 公司行业：交通/运输/物流
职位信息
- 发布日期：2012-09-07
- 工作地点：北京
- 招聘人数：1
- 语言要求：英语熟练
- 职位类别：大客户经理 货运代理
职位描述
Purpose of Position
·Achieve maximum customer satisfaction, continuous expansion of the business and sales profitability / growth from the assigned key accounts by managing the business according to contracts, terms and conditions and general *** trading terms.
Tasks
·Manage a favorable commercial relationship with the assigned account(s) that will promote customer satisfaction and loyalty, business growth and profitability
·Ensure that all accounts are managed and developed in line with the established corporate / regional strategies and all key performance indicators stipulated in the contract are being fulfilled
·Conduct regular (minimum quarterly) business reviews, analyse and indentify business opportunities, potential risks and make the appropriate recommendations to the management
·Responsible for a smooth business implementation and handover to Operations and ongoing monitoring of contract compliance
·Propose improvement measures and drive continues improvement processes for the account
·Update account developments and activities in CRM
Authority to decide
·Pricing authority within the accounts and guidelines
Requirements & Skills
·Functional / Industry requirements
o Functional experience in air / ocean / logistics / SCM and client related IT solutions
o Understanding of the customer’s specific requirements and customers market environment
o Demonstrated sales and account management capabilities
o Complete understanding of *** strategy and products
o Comprehensive regional market knowledge (customers, competitors, suppliers, overall economic environment)
o Basic business administration competence
·Management skills
o Able to manage cross-functional interfaces (Operations and ISP’s)
o Organisational skills (prioritise, plan, assign, delegate and control)
o Capable of meeting the expected growth and maintenance goals with the assigned customer
·Personality traits
o Analytical and strong problem solving skills
o Customer focus
o Consultative approach
o Communication and interpersonal skills
o Effective team player
o Able to work in a diverse environment and cultures
o Presentation and negotiation skills
o Relationship management
·Educational background
o Business administration / commercial / technical / engineering background
o Industry experience (minimum 4 years)
o Language skills: English and one local language
o IT literacy (MS Office, Operational Systems)
Measurement
·Development as per sales plan (SGAP)
·DSO for the client
·Timeliness and accuracy of CRM updates
·Business implementation or re-engineering sign off by client / internal interfaces
·Customer satisfaction survey index
以上信息由中国物流行业协会-棋硕国际物流人才服务中心提供
·Achieve maximum customer satisfaction, continuous expansion of the business and sales profitability / growth from the assigned key accounts by managing the business according to contracts, terms and conditions and general *** trading terms.
Tasks
·Manage a favorable commercial relationship with the assigned account(s) that will promote customer satisfaction and loyalty, business growth and profitability
·Ensure that all accounts are managed and developed in line with the established corporate / regional strategies and all key performance indicators stipulated in the contract are being fulfilled
·Conduct regular (minimum quarterly) business reviews, analyse and indentify business opportunities, potential risks and make the appropriate recommendations to the management
·Responsible for a smooth business implementation and handover to Operations and ongoing monitoring of contract compliance
·Propose improvement measures and drive continues improvement processes for the account
·Update account developments and activities in CRM
Authority to decide
·Pricing authority within the accounts and guidelines
Requirements & Skills
·Functional / Industry requirements
o Functional experience in air / ocean / logistics / SCM and client related IT solutions
o Understanding of the customer’s specific requirements and customers market environment
o Demonstrated sales and account management capabilities
o Complete understanding of *** strategy and products
o Comprehensive regional market knowledge (customers, competitors, suppliers, overall economic environment)
o Basic business administration competence
·Management skills
o Able to manage cross-functional interfaces (Operations and ISP’s)
o Organisational skills (prioritise, plan, assign, delegate and control)
o Capable of meeting the expected growth and maintenance goals with the assigned customer
·Personality traits
o Analytical and strong problem solving skills
o Customer focus
o Consultative approach
o Communication and interpersonal skills
o Effective team player
o Able to work in a diverse environment and cultures
o Presentation and negotiation skills
o Relationship management
·Educational background
o Business administration / commercial / technical / engineering background
o Industry experience (minimum 4 years)
o Language skills: English and one local language
o IT literacy (MS Office, Operational Systems)
Measurement
·Development as per sales plan (SGAP)
·DSO for the client
·Timeliness and accuracy of CRM updates
·Business implementation or re-engineering sign off by client / internal interfaces
·Customer satisfaction survey index
以上信息由中国物流行业协会-棋硕国际物流人才服务中心提供
公司介绍
人力资源服务许可证 3101140075号
上海海品牌服务企业
信得过人才服务机构
棋硕国际物流人才服务中心是中国物流行业协会上海中心和世界物流发展促进组织指定的专业人才基地，成立于2002年，专业为中国知名物流、外贸企业提供专业人才服务。在2004-2016年度我司连续11年通过评审委员会（即市人事局，市工商局，上海人才服务行业协会）的评审，被评为“信得过人才服务机构”。与此同时经海关总署、中国物流行业协会、中国航空运输协会、人民日报、大公报等联合评选荣获“中国***物流人才机构”。
棋硕的优势：
服务的专一性：服务于物流、外贸、采购及相关行业的客户,行业针对性强；
服务的高效率：职位数量充足，职位匹配度高,最快时间安排面试推荐就业；
服务的高质量：80%以上的职位都来自世界前100强物流贸易公司及一些国际知名物流公司；
服务的人性化：候选人成功入职后,2个月内仍然提供贴心的后续保障服务；
作为一家专业的人才服务公司，致力于为求职者提供更多的就业机会与选择。
咨询部 联系人：梅小姐
电话：021-61485885 （直线）
上海海品牌服务企业
信得过人才服务机构
棋硕国际物流人才服务中心是中国物流行业协会上海中心和世界物流发展促进组织指定的专业人才基地，成立于2002年，专业为中国知名物流、外贸企业提供专业人才服务。在2004-2016年度我司连续11年通过评审委员会（即市人事局，市工商局，上海人才服务行业协会）的评审，被评为“信得过人才服务机构”。与此同时经海关总署、中国物流行业协会、中国航空运输协会、人民日报、大公报等联合评选荣获“中国***物流人才机构”。
棋硕的优势：
服务的专一性：服务于物流、外贸、采购及相关行业的客户,行业针对性强；
服务的高效率：职位数量充足，职位匹配度高,最快时间安排面试推荐就业；
服务的高质量：80%以上的职位都来自世界前100强物流贸易公司及一些国际知名物流公司；
服务的人性化：候选人成功入职后,2个月内仍然提供贴心的后续保障服务；
作为一家专业的人才服务公司，致力于为求职者提供更多的就业机会与选择。
咨询部 联系人：梅小姐
电话：021-61485885 （直线）
联系方式
- Email：fan@56hr.net
- 公司地址：地址：span云锦路
- 联系人：梅小姐