北京招聘

职位描述：
Veeva has been investing in customer success since the founding of the company. To further expand these efforts, Veeva is now establishing a Customer Success Management (CSM) team that will work alongside our product, sales and services teams to help customers achieve even higher levels of success.

The Customer Success Manager will provide strategic guidance to named Veeva CRM customers to increase the value they get from Veeva CRM. In addition, the CSM team will identify and promote best practices for the management of a SaaS CRM program.

We are looking for members of this team to work with Veeva's most strategic customers across China. As founding members of the CSM team, you will help to develop the specific strategies, tactics and processes that will make this team truly valuable to ongoing customer success.

To help calibrate the expectations of this team, the Veeva CSM team is not a team of Account Managers that know a little product. It is a team of strategic consultants that know how to identify areas of improvement and have the consulting background to be able to drive progress.

Successful candidates have Veeva or salesforce.com CRM related consulting experience (delivery/implementation) and are local to Shanghai.

Responsiblities
* Aligning with key customer CRM stakeholders across IT and Business to establish a stronger CRM management program
* Evaluate how customers manage their Veeva CRM investment & identify efficiency and effectiveness gains (process & tools)
* Promote awareness of the latest innovations Veeva is releasing
* Providing Veeva CRM program/release management best practices
* Increase the ROI customers get from Veeva CRM
* Assist in managing an account team that will include sales, services, product and support.

* Demonstrated years of Veeva, Salesforce.com or CRM related consulting experience (delivery/implementation)
* Proven track record of establishing themselves as a strategic trusted advisor to clients
* Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels
* Strong written and verbal presentation are essential
* Self-starter who is able to own the ongoing success of both large and small clients
* Extremely well organized
* Experience in working with Account teams
* University Degree

Nice to have
* Direct experience with Veeva CRM implementations
* Pharma CRM experience
* CRM Program management 举报 分享

Veeva是一家总部位于美国加州，为生命科学领域客户提供系统、数据解决方案的供应商，十年前的Veeva带着对中国本土市场的憧憬来到了上海。

Veeva is one Califonia based leading IT system, data solution provider in the life science industry. With the vision and expectation of China marketing, Veeva made a big push into Shanghai in 2011.

Veeva在中国业务迅速的崛起除了Veeva产品本身的优势，也和Veeva背后每一位伙伴息息相关。在Veeva，我们坚信如果有正确的公司文化，有优秀的伙伴，那公司就会有好的产品，会健康的成长。

The booming business of China Veeva are inseparable not only from Veeva’s product success but also the employee success at Veeva.

上海办公地点：静安寺越洋广场
北京办公地点：平安国际金融中心
大连办公地点：大连软件园