北京招聘

Overview:
AspenTech is a recognized expert and leading provider of award-winning process optimization software and services. AspenTech's integrated aspenONE(TM) solutions enable manufacturers to reduce costs, increase capacity, and optimize operational performance end-to-end throughout the engineering, plant operations, and supply chain management processes, resulting in millions of dollars in cost savings. For more information, visit www.aspentech.com.

The Customer Education team is a part of the Global Customer Support & Training (GCS&T) organization and is responsible for customer education sales and training administration. The APAC Training Coordinator is responsible for the coordination and administration of classroom and virtual training classes for APAC customers. This includes managing activities for designated classes from scheduling, instructor sourcing, training materials ordering, responding to customer inquiries, invoicing and post-training follow-up. The APAC Training Coordinator will also assist in promoting training attendance by conducting telemarketing campaigns and assisting with outbound e-mail campaigns for regional training classes. This position is based in our Beijing, China office.

Responsibilities:
? Follow-up on inbound training leads received through e-mail, web and phone
? Respond to customer requests and prepare proposals for selling private training classes
? Support the pre-sales effort for private training by assisting with the back-office contracting processes
? Capture accurate and complete information in our Customer Relationship Management (CRM) system
? Manage training administration activities such as scheduling classes, sourcing instructors, processing student registrations, sending acknowledgment and confirmation e-mails to students, submitting customer invoice requests, ordering and shipment of training materials, responding to customer inquiries, communicating with internal stakeholders and post-training follow-up
? Maintain current and accurate data and statuses for all Training Class and Student Registration records
? Conduct telemarketing and personalized e-mail campaigns to promote public training classes
? Collaborate with the Customer Care team to expeditiously handle customer training inquiries
? Provide top-notch customer service to external and internal customers
? Prepare weekly class status reports and telesales activity reports
? Participate in other projects and assignments as required

Qualifications:
? College Degree Preferred-Marketing or Business related field
? Minimum of 2 years work experience in a customer facing role in a fast-paced high-tech environment
? Expert knowledge of MS Office and CRM tools used in training sales, administration and customer service
? Excellent customer service skills
? Excellent telephone sales personality skills
? Exceptional verbal and written communication skills
? Self-discipline and motivation to produce results with minimal supervision
? Strong attention to details and demonstrated ability to handle multiple priorities
? Excellent planning, time management, organizational and interpersonal skills
? Strong analytical, problem solving and creative thinking skills
? Complete fluency in speaking and writing in the following languages-English, Korean and Chinese
AspenTech is an affirmative action, equal opportunity employer.

Aspen Technology, Inc., known as AspenTech, is a provider of software and services for the process and capital intensive industries. Headquartered in Bedford, Mass., we have more than 30 offices around the world. From our MIT roots to today, we lead through a commitment to solve our customers' biggest challenges and deliver innovative technology that enables them to navigate all market conditions.

Our corporate mission is to accelerate the digital transformation of the industries we serve by optimizing their assets to run safer, greener, longer and faster. This mission is becoming increasingly important as we operate in a world that is volatile, uncertain, complex and ambiguous (VUCA), and demands new responses from the corporate sector. Pressures for greater sustainability, along with changing global demographics and an evolving workforce, will continue to impact the industries we serve for years to come. We are committed to responding to these pressures in the most responsible way possible and enabling our customers to do the same.

As we elevate our customers’ level of operational excellence through asset optimization, we help them reduce greenhouse gas emissions and increase safety by improving reliability and eliminating inefficiencies in their operations, hence lowering their energy consumption and reducing the use of natural resources. By unlocking new levels of agility for these companies, we aim to support these industries in meeting all of today’s challenges.

AspenTech consistently delivers value through the combination of decades of industry experience, a unique asset lifecycle offering and our strategy to embed AI across all our solutions. This is how we enable our customers to push the boundaries of what’s possible, to safely run their assets to the limits of performance and maintain the highest levels of reliability and uptime. Every year, our customers create $50 billion in value through the use of AspenTech solutions.

#WeAreAspenTech