Customer Service Manager客户服务经理
泰克科技（中国）有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：仪器仪表/工业自动化
职位信息
- 发布日期：2017-01-06
- 工作地点：北京-海淀区
- 招聘人数：若干人
- 工作经验：5-7年经验
- 学历要求：本科
- 语言要求：英语 精通
- 职位月薪：10000-14999/月
- 职位类别：客服经理
职位描述
职位描述：
Customer Service Manager
Roles and responsibilities:
1. Develop CCC operation Strategy
1) Build up CCC to be a customer interfacing platform to align with repair and calibration operations in getting orders, order/revenue conversion in a controlled interval as well as satisfying customers that is critical to SSO Org in driving for revenue while maintaining customer’s loyalty.
2) Exploring business opportunities through customer interfacing platform to help on growing business.
3) Determines and set up personal accountability with rationalized goal trees for each individuals to align with organization goals.
2. Drive for CCC operation excellence
1) Be an owner of SSO China CCC operation process, daily operation supervision, KPI owner for order/revenue conversion, cycle time, customer satisfaction, customer complain handling, individual performance review and talent management.
2) Drive operation effectiveness and efficiency through a systematic approach of establishing standardized procedures and work instructions for all inside operations and connections with other function teams.
3) Implementing a performance driven model targeting business goals.
4) Delivers strong growth by exceeding defined targets for revenue growth.
5) Ensures that team meets or exceeds overall targets such as: overall opportunity generation, pipeline revenue, closed revenue, and key activity completion.
3. Well Developed Team and Team Members
1) Executes all aspects of hiring, developing, coaching/mentoring, appraising, rewarding and holding representatives accountable for assigned job responsibilities and results.
2) Ensures that all inside Customer Service Representatives receive all communication, training, and tools needed to perform their jobs at exceptional levels.
Requirements:
1) A Bachelor degree and excellent oral and written English communication skills
2) Experience: - Minimum 5+ years’ experience leading a call center operation focusing on achieving business revenue and customer satisfaction with proven results, preferably managing through other managers to achieve results
3) Skill: - Strong sense of managing an operation through systematic approach. Strong knowledge of the business, customers, demonstrated understanding of fundamental elements for running an operation such as process, KPI, personal performance and continuous improvement; expertise in pipeline management and understanding of closing deals with customers; ability to motivate, encourage and coach others to develop strong relationship-building and sales skills through managers; exceptional people-management skills; cross group collaboration abilities。
举报
分享
Customer Service Manager
Roles and responsibilities:
1. Develop CCC operation Strategy
1) Build up CCC to be a customer interfacing platform to align with repair and calibration operations in getting orders, order/revenue conversion in a controlled interval as well as satisfying customers that is critical to SSO Org in driving for revenue while maintaining customer’s loyalty.
2) Exploring business opportunities through customer interfacing platform to help on growing business.
3) Determines and set up personal accountability with rationalized goal trees for each individuals to align with organization goals.
2. Drive for CCC operation excellence
1) Be an owner of SSO China CCC operation process, daily operation supervision, KPI owner for order/revenue conversion, cycle time, customer satisfaction, customer complain handling, individual performance review and talent management.
2) Drive operation effectiveness and efficiency through a systematic approach of establishing standardized procedures and work instructions for all inside operations and connections with other function teams.
3) Implementing a performance driven model targeting business goals.
4) Delivers strong growth by exceeding defined targets for revenue growth.
5) Ensures that team meets or exceeds overall targets such as: overall opportunity generation, pipeline revenue, closed revenue, and key activity completion.
3. Well Developed Team and Team Members
1) Executes all aspects of hiring, developing, coaching/mentoring, appraising, rewarding and holding representatives accountable for assigned job responsibilities and results.
2) Ensures that all inside Customer Service Representatives receive all communication, training, and tools needed to perform their jobs at exceptional levels.
Requirements:
1) A Bachelor degree and excellent oral and written English communication skills
2) Experience: - Minimum 5+ years’ experience leading a call center operation focusing on achieving business revenue and customer satisfaction with proven results, preferably managing through other managers to achieve results
3) Skill: - Strong sense of managing an operation through systematic approach. Strong knowledge of the business, customers, demonstrated understanding of fundamental elements for running an operation such as process, KPI, personal performance and continuous improvement; expertise in pipeline management and understanding of closing deals with customers; ability to motivate, encourage and coach others to develop strong relationship-building and sales skills through managers; exceptional people-management skills; cross group collaboration abilities。
职能类别： 客服经理
公司介绍
泰克公司是促进计算机和通信一体化进程的主要厂商之一。几乎每次您在浏览网站、点击鼠标、使用手机通话或打开电视机时，都会接触到泰克的技术。泰克在各领域赢得了广泛的客户群，在许多以技术创新驰名的业界巨擘的设计中心、实验室以及通信网络之中，都有泰克的技术和产品。泰克推出的各种解决方案在过去这 70 年间，为许多人类重大进步提供了强有力的支持。 医疗、通信、移动、太空，我们的办事处遍布于 21 个国家和地区，致力于为即将创造未来的全球科学家、工程师和技术人员提供服务和支持。
我们思想远大。 我们热爱挑战。 我们崇尚创新。 我们勇于开拓新路，创造改变世界的技术。 您要加入我们吗？
公司地址：
【上海】
- 上海市长宁区福泉北路518号9座
- 上海市浦东新区川桥路1227号
中国大陆地区其他办公地点：北京、成都、西安、武汉、深圳
我们思想远大。 我们热爱挑战。 我们崇尚创新。 我们勇于开拓新路，创造改变世界的技术。 您要加入我们吗？
公司地址：
【上海】
- 上海市长宁区福泉北路518号9座
- 上海市浦东新区川桥路1227号
中国大陆地区其他办公地点：北京、成都、西安、武汉、深圳
联系方式
- Email：APAC-TSC@tektronix.com
- 公司地址：br【上海】