北京招聘

职位描述：

Key responsibilities include:

§ Coordinate and lead regional communications, progress, consistencies, and best practices in executing tactical / operational travel management activities

§ Be responsible for actions, targets and goals as outlined in the client / business plan at country (local) level.

§ Ensure customer satisfaction towards client demand side by acting as a focal point for relevant commodities to establish customer requirements and providing regular reports to various levels that bring visibility on commodity level on compliance and savings

§ Day-to-day traveller questions/guidance and day-to-day supplier questions / Point-of-Sale control regarding agreements and program control

§ Provide regular and detailed communication on progress against performance targets including customer service level agreements. Will assume responsibility for service consistency across the region and for continuous improvement driving the change agenda from strategy to actions

§ Coordination and review SLA scorecard results, ensure Agency SoW processes are followed and ensure adherence to all processes as outlined in the Operation Manual

§ Interact with the Outsourced Strategic Travel Managers and American Express GBT Local and Regional Client General Managers on a frequent basis.



The successful candidate will have:

ü Previous experience in business travel, understanding of travel data and overall processes

ü Excellent technical skills on travel related technology such as GDS and online booking tools

ü Strong analytical skills, commitment to quality, adaptability, change management, self-motivation and team work skills required.

ü Strong communication skills, both written and verbal

ü Demonstrates personal excellence by showing personal determination and resilience and is optimistic in changing circumstances.

ü Must be able to demonstrate measurable results.

ü Previous experience working in a global environment is preferred

ü Self starter and able to succeed in a virtual working environment

ü Experience influencing and driving cultural change

ü Demonstrated client / supplier relationship skills

ü Strong Influence skill

ü Able to build relationship with senior leader team.

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国旅运通（CITS AMEX）是由中国国际旅行社总社（CITS）与世界财富500强企业之一的美国运通公司（American Express）共同投资成立的中国首家从事商务旅行的合资企业之一，也是首家获得中国民航运输管理局（CAAC）和国际航空运输协会（IATA）经营许可的商务旅行合资企业。

中国国际旅行社总社（CITS）成立于1954年，是中国规模***、实力最强的旅行公司之一，历年蝉联“中国旅行社百强***名”，2001、2002年度连续两年列入中国500强企业。

美国运通（American Express）创建于1850年，是一家多元化的全球旅游、财务及网络服务公司，全球***的信用卡独立发卡公司，也是全球***的商务旅行管理公司之一。美国运通在全球拥有84,000多名员工，1700多个旅游办事处，提供签帐卡及信用卡、旅行支票、旅游、财务策划、投资产品、保险及国际银行服务等。

国旅运通商务旅行在中国设有三个独立的合资公司：
----------北京
--------－上海
----－－－广州

国旅运通为中国范围内的跨国公司、地区性公司、外资公司、国内公司和国有企业提供商务旅行管理服务，服务内容涉及国际及国内机票预订和出票、24小时紧急服务、贵宾服务、酒店预订、会议服务、机场服务、相关旅行安排、差旅费用管理的咨询及服务。公司的宗旨是向全中国的商务客户提供美国运通全球客户所享受的高质量的商务旅行服务，帮助中国建立商务旅行管理文化，协助跨国公司和其他企业通过高效的旅行支出管理来降低旅行成本。

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所述职位户籍不限，具备良好的英语听说能力和计算机操作能力，具有团队合作精神和强烈的学习意愿，并能适应高强度的工作。

加入国旅运通，您将获得专业系统的培训、挑战性的发展机遇、有竞争力的薪资及完整的福利计划。

有意者请于一个月内将中、英文简历（标明应聘职位）附个人近照寄至或Email至本公司，谢绝来电来访。