北京招聘

职位描述：
Booking.com?, the market leading online hotel reservation service in the world and/or its various support companies throughout the world are looking for talented people to support BookingSuite BV, the company that operates Booking.com’s newly established Hotel Marketing Services division.

Booking.com (Shanghai) Ltd one of the support companies, is looking for a Producer to support BookingSuite BV with the introduction and expansion in our Beijing or Taibei Office.

Does a successful career to you involve winning, solving complex puzzles and delivering results? Should it be an environment that values your individuality while meshing with a dynamic team? We offer a robust, pleasant and sophisticated work environment. A culture that is open, innovative and performance orientated. Our scale and scope, Amsterdam roots, commitment to people, and high standards of integrity make Booking.com an amazing place to work.

BookingSuite BV is based in Amsterdam and is focused on providing world-class software directly to Accommodation Partners in order to improve their brand reach, guest engagement, and ultimately the overall health of their property. With BookingSuite BV’s products, properties are gaining Booking conversion genius delivered through cloud-based “software as a service” (SaaS). BookingSuite BV already serves several existing properties listed on the Booking.com website and is supported by operations in Asia-Pacific, the Americas and Europe.

 

Job Description

Are you comfortable with speaking to a wide variety of business owners and operators? Does the idea of working in a fast-paced collaborative environment excite you? How about managing a roster of customers and helping them to put their best digital foot forward?

If you answered yes to any of these questions, the BookingSuite production team is looking for passionate, self-motivated individuals with a desire to build their career in Customer Success.

 

Responsibilities:

Support BookingSuite BV in:

Maintaining customer relationships, and acting as a brand ambassador for BookingSuite with every conversation.
Assessing the needs of a diverse range of customers, and delivering a personalized solution every time.
Managing multiple projects, customers, and deadlines with a smile and without hesitation.
Working with a variety of internal teams to ensure success for our customers and our product.
Learning and advocating best practices in web design, content strategy with an eye for SEO, and digital marketing.
Migrating and transforming, with high attention to detail, the customers’ content and expectations into our software resulting in a better-looking, better-performing, powerful marketing asset.
Keeping up with constant growth and process changes as our product and customer needs evolve.
Serving as a subject matter expert in our CMS software.
 

Our Ideal Candidate Is:

1-2 years’ experience in Customer Service or Hospitality field is preferred.
Passionate about customer service: You live and breath to create solutions, and you love the feeling of satisfying difficult customers and building long lasting, impactful relationships.
Master of the soft skills: Some may call you a good listener, dependable, or even a people person.
Organized: Putting things in order, and optimizing for efficiencies comes naturally to you. You tend to plan ahead and accordingly.
A self starter: Motivated by an end result? Driven by your own performance, yet actively want to contribute to a team? Show us your strengths!
Flexible: Willing to face all challenges with enthusiasm, and positivity. Can bend and twist with the changes as they come your way.
Confident: You believe in yourself and your skills, and it shows! You can effectively negotiate and manage conversations alongside expectations.
Problem solver: You have the ability to solve complex problems; and are able to work with constraints and can come up with creative solutions. 举报 分享

Booking.com B.V.是全球最大的网上住宿预订平台，隶属于Priceline Group集团（纳斯达克上市公司：PCLN）。Booking.com的日均客房预订间数超过1,500,000。Booking.com网站以及APP吸引了来自世界各地的休闲旅游和商务差旅用户。Booking.com B.V. 公司成立于1996年，向用户提供各种类型住宿及最优惠的价格，其中既有小型的家庭经营住宿加早餐旅馆，也有五星级豪华酒店。由Booking.com运营的姐妹网站Villas.com已于近期上线，致力于为客人提供自助式住宿的选择。Booking.com秉承国际化理念，支持43种语言，已有1,400,000多家住宿登记注册，遍布全球220多个国家及地区。Booking.com B.V.公司总部位于荷兰阿姆斯特丹，在全球70个国家设有204家分公司。
Booking.com is the world leader in booking hotel and other accommodations online. It guarantees the best prices for any type of property – from small independents to five-star luxury. The Booking.com website is available in 43 languages, offers over 1,400,000 hotels and accommodations including more than 490,000 vacation rental properties and covers over 118,000 destinations in 221 countries and territories worldwide. It features over 100M reviews written by guests after their stay, and attracts online visitors from both leisure and business markets around the globe. With over 20 years of experience and a team of over 15,000 dedicated employees in 204 offices worldwide, Booking.com operates its own in-house customer service team, which is available 24/7 to assist guests in their native languages and ensure an exceptional customer experience.