北京招聘

Job Description:

The primary responsibilities of this position are to further develop our internal-facing publishing systems to support STM Journals' strategy. The successful candidate is technology savvy, can balance the needs of different (internal) customers and can translate customers' requests into functional specifications.
The Application Specialist will have primary responsibility for supporting and developing the Special Issue Database (SID) and Sharepoint/eRoom and will have shared responsibility for support-ing Journal Contact Information (JCI), the Publisher Network Tool (PNT) and Salesforce. This includes extensive interface with internal customers to define system requirements, specifications and schedul-ing. The Application Specialist will also be responsible ensuring on-time delivery of releases and will act as the liaison between the users and the IT development partners.


Background:

SID is the primary tracking, management and reporting tool for special content (e.g. Special Issues, review articles); the major user group being Content Development Managers and Publishing Content Coordinators. Users continuously update SID with the changing status of special content e.g. new idea proposed for special content, contracted, in production or published.
eRoom and Sharepoint are collaboration and file-sharing tools, used by STM Journals staff in multiple locations.
JCI is the central database containing the addresses and personal information of the editors, editorial board members and other important contacts. The major user groups are Publishing Assistants and Publishers. When entered in JCI, editors are sent access codes for ScienceDirect to allow them to act as ambassadors for the system. These codes are created in the SD customer system and migrated into JCI.
PNT is a networking and knowledge sharing tool for Publishers. It allows Publishers to quickly search and store details of their complete network, including contact and trip reports. PNT can provide quick insight into additional information we have on our contacts (pulled in from various systems such as JCI), including related notes and knowledge.
Salesforce.com is a well known CRM product (SaaS). It is used by commercial Sales staff and Sales Operations to track their sales activities and customer interaction and sales pipeline.


Important Contacts (internal/ external):

Internal: Product Manager & other staff in Publishing Services de-partment, Key users of systems: (Executive) Publishers, Senior Vice Presidents, Publishing Directors, Publishing Assistants, Content De-velopment Managers, Commercial Sales, Publishing Content Coordi-nators.
External: IT development supplier.


Key Result Areas:

KRA 1: System Maintenance & Development

Interface with the customers/users, to develop concrete short and long term system requirements
Create ScienceDirect access codes and import into JCI
Following the lead of the Product Manager, decide on content, dates and timing of new releases
Ensure requirements for new developments are clear and unambiguous
Drive the process to get agreement on actual content of releases
Validate functional requirements as written by the IT supplier
Manage progress of releases, with attention to resources and budget
Within limits set by the Product Manager, monitor spend on external IT development partner

KRA 2: System Delivery, Performance and Reporting

Work with the IT supplier to successfully deliver new, enhanced releases of the systems in a timely and cost effective manner.
Responsible for monitoring and reporting progress of development.
Manage the actual implementation of the release: test scripts, user acceptance testing, processes & training
Build complex reports and deliver to the business stakeholders
Initiate and assist the Product Manager in data projects: clean-up / import / export / migration
Coordinate the project to consolidate and migrate data from the two current file-sharing systems into one shared system

KRA 3: Communication, Training & Collaboration

Maintain regular contact with the key user groups and set up regular meetings to discuss issues & CRs
Ensure a timely and to-the-point communication towards the users of applications
Keep users informed in case of system downtime (unplanned and scheduled)
Liaise with other members of Publishing Services and publishing staff to ensure their needs are trans-lated into optimal systems and tools.
Point of contact for internal and external IT development partners
Develop training materials for new releases & deliver training to new staff


Key Competencies / Skills

Technical Knowledge & Expertise

Knowledge of the primary journal publishing process
IT affinity and awareness
Affinity and awareness of Sales processes
Excellent reporting skills to support business reporting, data cleanup, data conversion and migra-tion

Competencies/Behavioural

Honesty & integrity
Communicates powerfully & prolifically: excellent persuasion and presentation skills; able to achieve consensus from multiple stakeholders.
Builds relationships
Takes initiative
Analyzes Issues & solves problems: Analyses customer change requests, identifies the underlying problem and evaluates the risk and benefits of proposed solutions in light of overall strategy. Un-derstands the "big picture" and makes strategic decisions based on long-term objectives
Customer-service driven: keen understanding of and ability to balance needs and expectations of different groups of (internal) customers
Decision-making: Identifying and understanding issues, problems, and opportunities and using ef-fective approaches for choosing a course of action or developing appropriate solutions
Ability to prioritise and organise activities in order to deliver releases in time and within budget


Educational level and experience

University degree in science or technology
2-3+years relevant working experience
Demonstrated achievements in system support & development

Elsevier is part of the Reed Elsevier Group plc., which is a world leading provider of professional information solutions in science and health, legal, risk management, and business to business sectors.

As the world’s leading provider of science and health information, Elsevier serves more than 30 million scientists, students and health and information professionals worldwide. A global company headquartered in Amsterdam, employing more than 7000 people in 24 countries, we help customers advance science and health by providing world-class information and innovative tools that help them make critical decisions, enhance productivity and improve outcomes.

Culture
Our working culture is highly respectful, stimulating and diverse; enabling bright, passionate people to do their best work. We offer challenging but realistic objectives, recognition for achievement, and the opportunity to challenge the status quo. We're a truly global company, working across geographies everyday with our people sharing a passion for health and science. Our people are pragmatic, commercial, work collaboratively and are excellent relationship builders. We offer an opportunity to make a difference in people's lives by helping the health and science communities find and use trusted, high-quality information.

Career
Learning is at the heart of everything we do and our people take their development and progress seriously, as do we. Because of our global reach, opportunities are available locally and globally and our breadth of opportunity offers the chance to build a varied career across different functions and divisions. You will have the opportunity to work at the forefront of technological development and to contribute to change. People with the right attitude have the chance to contribute far beyond their role.

For a full list of all opportunities currently available at Elsevier please visit
www.elsevier.com www.reedelsevier.com