北京招聘

职位描述：
Preferred Qualifications
F&B Support Consultant –is specifically responsible for the 1st level support of the Oracle Hospitality /MICROS product suite and associated interfaces in Global or JAPAC region.
  Duties & Responsibilities
? Responsible for 1st level support of your product suite to the customer
? Responsible for the entry, tracking and management of all incoming support calls in My Oracle Support
? Ensure familiarity with new releases as they become available
? Obtain and maintain current certification in:
? Major Account accreditation
? Current application version
? Necessary SQL and technical skills
? Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures
? Assist in configuring, installing, training and supporting the Oracle Hospitality/MICROS product suites and associated interfaces for selected strategic projects when required
? Liaise with subject matter experts in the regional office on client requests for enhancements and development
? Work with the customers to ensure that contractual service expectations are exceeded
? Perform other duties as requested or as deemed appropriate
 
Other Requirements
? Willing to work overtime, night shift and holidays as requested
? Willing to work with a wide variety of cultures
? Willing to be contactable on an on-call basis after-hours by mobile phone
? Adhere to company standards, policy and procedure
? Good in reading , listening and written English.
? Additional Cantonese Language skill set
 
 Knowledge, Skills & Abilities Essential
? Minimum two years’ experience installing/configuring/supporting/administering food and beverage management software products
? Minimum two years’ hospitality experience in a supervisory or management role
 
OR
? Degree in IT hospitality or business field
? Previous training experience in the area of theoretical/conceptual training
? Knowledge of food and beverage management procedures
? Experience in Microsoft suite of products in particular, Outlook, Excel, Word, Project and PowerPoint
? High level of competency with English language
 
Desirable
? Previous experience with alternative restaurant management systems
? Previous experience with My Oracle Support
? Previous experience working with an automated support management and tracking tool in a support center environment
? Previous experience in supporting hospitality software products
? Familiarity with Operating Systems (2003, 2008, XP, Oracle, and VM Ware)
? Working knowledge of Networks, PCs and troubleshooting installation issues
 
 Professional Skills
? Analytical problem solving skills
? Superior communication skills, written and verbal
? Strong interpersonal skills with the ability to earn respect from customers, colleagues and others
 Abilities
? Ability and credibility to work effectively with both our internal and external customers at all levels of the organisation
? Proven ability to work unsupervised or as a team member of both the local office team and wider company teams
? Creative thinking abilities, uses experiences and knowledge to create new ideas and think 'outside the square'
? A self-starter with initiative, drive and strong desire to succeed
? Ability to work in a logical methodical manner
? Ability to work under stress and meet deadlines
? Flexibility with people and time
  
Detailed Description and Job Requirements
 As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters.

Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. Ideal candidate would have prior working knowledge of or the desire to quickly learn about Oracle Financials, Oracle Service, ITS, Imaging, GSR, the World Wide Web, internal knowledge base, MS Office tools and our Electronic Support Service Offerings. In addition, you will need to understand the use of operating systems, hardware environments, software, networking, Oracle products and how they all interrelate in a customer environment. Bachelors degree and prior related experience, an ideal candidate will have excellent communication skills, will have shown prior abilities to be an effective team player, and will demonstrate commitment to ensuring customer success. 举报 分享

Oracle (NYSE: ORCL) was established in 1977 and is headquartered in Redwood Shores, California, USA. Oracle, a global provider of enterprise cloud computing, is empowering businesses of all sizes on their journey of digital transformation. The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly-Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database.
Oracle entered China in the 1980s with its first office in Beijing. Today, Oracle has a presence in almost every province, autonomous region and municipality with 22 branch offices, five research and development centers, an extensive Oracle Partner Network as well as various community projects. In China, Oracle has more than 25,000 customers, 1,500 partners, and over 5,000 employees. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com or www.oracle.com/cn
甲骨文公司(NYSE：ORCL)创立于1977年，总部位于美国加利福尼亚州红木城。甲骨文是一家全球性的企业云服务提供商，致力于赋能各种规模的企业的数字化转型之旅。Oracle云在销售、服务、市场营销、人力资源、财务、供应链和制造领域提供全面的集成应用，及基于Oracle自治数据库打造的具有高度自治能力和安全性的第二代基础设施。
二十世纪八十年代，甲骨文进入中国市场，在北京设立了首家中国办事处。而今，甲骨文的业务已几近覆盖中国所有的省、自治区与直辖市——我们在中国建立了22个分支机构、5个研发中心、规模庞大且弥足珍贵的合作伙伴网络，开展了多种多样的社区计划。在中国，甲骨文拥有超过2.5万家客户、1500家合作伙伴和超过5000名员工。如需了解更多关于甲骨文公司的信息，请访问：www.oracle.com或www.oracle.com/cn