北京招聘

职位描述：

As part of the exciting Apple Alliance,MacBooks and iPads are growing in use among IBMers. We're looking forpassionate, talented people to lead and support this transformation. You're acreative problem solver and take pride in the service you deliver. You canquickly determine what help a colleague needs and how best to deliver it,adapting the technical guidance required to the technical skill of the caller.You'll be comfortable in technical environments and quickly analyze complexmulti-system issues. Customer Satisfaction is key to how you work, deliveringthat experience in a first call resolution is the goal. Sometimes you'll needto reach out to colleagues to help achieve a resolution but you'll maintainthat first contact point relationship until the customer is delighted.

Be it a hardware or software issue, you'll rapidly establish yourself as anexpert people can trust and be a regular resolver in our Mac@IBM Social SupportForums. As one of the first to join this exciting new team we're looking foryou to set the positive standard form at the start, to help build a a new groupwho are friendly and really listen to the IBMers who call and become thechampion of their experience.

Key Qualifications:
- Fluent English (Written, spoken)
- Professional troubleshooting expertise.
- Experience in successfully interacting with customers.
- Customer experience and service focus.
- Active listener with flexibility to modify approach according to others.
- Mac & iOS experience professionally and/or personally.
- Ability to multi-task numerous applications.
- Passionate about troubleshooting technology.Required Technical andProfessional Expertise
- Bachelor's Degree or above.
- At least 1 year experience in customer interactions.
- At least 1 year experience in professional troubleshooting expertise

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IBM（国际商业机器公司），创立于1911年，是全球 IT 产业一家百年企业, 也是全球规模最 大的科技公司之一，业务遍及170多个国家和地区。IBM 转型成为一家认知解决方案和云平台公司，持续借助创新科技、行业专长、诚信助力商业和社会发展。2018年全年总营收达796亿美元。每年在研发领域的投资超过60亿美元。