北京招聘

职位描述：
Job Description:
1) The ability to demonstrate strong experience in client facing roles, preferably within a similar client servicing function Act as primary point for clients
2) Independently consults and acts as a liaison with business partners and regional clients to ensure client requirements are fully met for services requested within the specified timeframes.
3) Manage servicing relationships and account management for key regional clients, enhancing client delight and manage client retention.
4) Responsible for the expedited resolution of escalated client requests, leveraging resources across other functional areas to ensure an integrated approach to enhanced relationship management and client delight.
5) Participate in client planning or project management to position and deliver the full range of client service channels as part of the overall client relationship.
6) Participate in the resolution of operational and/or product servicing issues of a sensitive/high risk nature for major corporate and financial institution clients.
7) Understands the end-to-end process and utilizes professional judgment in determining appropriate resolution of client needs.
8) Responsible for keeping abreast of new product and compliance processes and requirements.
9) Assures compliance with procedures, service level agreements and controls.
10) Integrates six-sigma methodology to monitor and improve the effectiveness of overall processes to achieve client excellence.
11) Must be client focused, build and sustain relationships, transcend silos to achieve swift adoption and communicate crisply and candidly to drive client delight.
12) Responsible for building and managing client and business partner relationships while improving overall client delight

Experience:
1) 5-8 years managing a servicing relationships portfolio of top tier Corporate Banking/Treasury Services clients
2) Excellent presentations, communication, time management, problem solving, interpersonal and team work skills.
3) Possessing a passion and urgency to serve our clients and operate as a client advocate
4) Related working experience in Treasury Services/Cash Management in a Transaction Banking environment.
5) Maintains unwavering focus on delighting the customer/ client; demonstrates a sense of urgency, dedication and passion for exceeding the expectations of internal/ external customers/ clients; earns customer/client loyalty through accuracy, efficiency, courtesy and show. 举报 分享

Overview
Bank of America is one of the world's largest financial institutions, serving individual consumers, small and middle market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk-management products and services. The company provides unmatched convenience in the United States, serving more than 59 million consumer and small business relationships with more than 6,100 retail banking offices, more than 18,000 ATMs and award-winning online banking with more than 25 million active users. Bank of America offers industry leading support to more than 4 million small business owners through a suite of innovative, easy-to-use online products and services. The company serves clients in more than 150 countries and has relationships with 99 percent of the U.S. Fortune 500 companies and 83 percent of the Fortune Global 500. Bank of America Corporation stock (NYSE: BAC) is a component of the Dow Jones Industrial Average and is listed on the New York Stock Exchange.