Client Services Manager
德莱赛兰机械设备(上海)有限公司
- 公司规模:50-150人
- 公司性质:外资(欧美)
- 公司行业:机械/设备/重工 石油/化工/矿产/地质
职位信息
- 发布日期:2016-12-26
- 工作地点:上海-宝山区
- 招聘人数:1人
- 工作经验:3-4年经验
- 职位月薪:15000-19999/月
- 职位类别:售前/售后技术支持工程师
职位描述
职位描述:
Commercial Functions
?Interpret customer maintenance and/or repair specifications to technical personnel for repair and maintenance of equipment.
?Review contractual terms and conditions for service specifications.
?Negotiate contracts per policy directly with the Client, working with legal, risk management, and sales departments.
?Issue Work Order Releases (WOR’s) to the shop for initiating jobs, releasing repairs, and advising the shop of changes in scope from the customer and when notifying the shop a change in scope has been approved by the customer.
?Support shop personnel in execution of activity described in recommendations.
?Liaison between client and shop regarding status, scope change, hold points, etc.
?Develop specific quotations for repair work scopes with associated detailed costs.
?Prepare and deliver project documentation and progress reports for internal and external customers.
?Closely monitor ongoing job-costs, with focus on cost actual versus quote/estimate.
?Inside sales functions including new and existing Clients.
?Collaborate with technical specialists and QA manager to ensure that all jobs are completed within job specific or general quality guidelines and assurances.
Technical Functions
?Generate work scopes for components detailing how inspections and repairs are to be performed.
?Calculate hours required for inclusion on inspection and repair work scopes.
?Routinely check on the progress and condition of jobs currently being worked
?Submit purchase requisitions for any special materials or outside services needed for the completion of the job.
?Assist with all technical issues that arise related to work in progress or previously completed jobs.
?Maintain files of all technical paperwork associated with a job, as well as archiving any electronic files on the network.
?Review and approve job data included but not limited to dimension, heat treat, balance, certifications and visual acceptance.
?Reports on job progress and milestones at the Production Meeting.
?Generate reports detailing the inspection methods, inspection results, proposed repairs, required hours for repairs, and possible repair options for use in quoting purposes for repair.
Additional Duties
?Perform any and all other tasks assigned by Supervisor.
?Support and maintain Lean implementation projects.
?Assist with and support the various safety projects and initiatives within the Service Center.
?Provide on-the-job training to new employees.
?Work hours are as required and directed by the project and client requirements.
?May be assigned to manage/coordinate work flow of other employees – Project Management.
?Accomplishes all tasks appropriately assigned or requested.
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Commercial Functions
?Interpret customer maintenance and/or repair specifications to technical personnel for repair and maintenance of equipment.
?Review contractual terms and conditions for service specifications.
?Negotiate contracts per policy directly with the Client, working with legal, risk management, and sales departments.
?Issue Work Order Releases (WOR’s) to the shop for initiating jobs, releasing repairs, and advising the shop of changes in scope from the customer and when notifying the shop a change in scope has been approved by the customer.
?Support shop personnel in execution of activity described in recommendations.
?Liaison between client and shop regarding status, scope change, hold points, etc.
?Develop specific quotations for repair work scopes with associated detailed costs.
?Prepare and deliver project documentation and progress reports for internal and external customers.
?Closely monitor ongoing job-costs, with focus on cost actual versus quote/estimate.
?Inside sales functions including new and existing Clients.
?Collaborate with technical specialists and QA manager to ensure that all jobs are completed within job specific or general quality guidelines and assurances.
Technical Functions
?Generate work scopes for components detailing how inspections and repairs are to be performed.
?Calculate hours required for inclusion on inspection and repair work scopes.
?Routinely check on the progress and condition of jobs currently being worked
?Submit purchase requisitions for any special materials or outside services needed for the completion of the job.
?Assist with all technical issues that arise related to work in progress or previously completed jobs.
?Maintain files of all technical paperwork associated with a job, as well as archiving any electronic files on the network.
?Review and approve job data included but not limited to dimension, heat treat, balance, certifications and visual acceptance.
?Reports on job progress and milestones at the Production Meeting.
?Generate reports detailing the inspection methods, inspection results, proposed repairs, required hours for repairs, and possible repair options for use in quoting purposes for repair.
Additional Duties
?Perform any and all other tasks assigned by Supervisor.
?Support and maintain Lean implementation projects.
?Assist with and support the various safety projects and initiatives within the Service Center.
?Provide on-the-job training to new employees.
?Work hours are as required and directed by the project and client requirements.
?May be assigned to manage/coordinate work flow of other employees – Project Management.
?Accomplishes all tasks appropriately assigned or requested.
职能类别: 售前/售后技术支持工程师
公司介绍
Dresser-Rand is among the largest global suppliers of rotating equipment solutions, designing, manufacturing and servicing a wide range of technologically advanced centrifugal and reciprocating compressors, steam and gas turbines, expanders, multiphase turbine separators,portable ventilators,and control system.
德莱赛兰机械设备(上海)有限公司是转子设备解决方案、设计、制造及提供服务的全球最大的供应商之一,提供的技术服务范围之广,涉及离心式压缩机、往复式压缩机、汽轮机及涡轮机、膨胀机、涡轮分离器、轻便的通风机以及控制系统的技术服务领域。具体包括:
Oil and gas production;用于石油及天然气的产品;
Refining 冶炼;
Chemical and petrochemical 化工及石化;
Gas processing, storage and transportation 燃气加工、存储及运输;
Industrial power and energy recovery 工业供电及能源再利用;
General industry 广义的工业产品;
Applied technology engineered solutions 提供专业的技术工程解决方案;
Axial, centrifugal, pipeline,reciprocation 轴式、离心式、管路及往复式压缩机;
Business Process Automation Software and Services 商务用自动化软件及服务;(www.pele-sol.com)
Control system 控制系统;
Field support services(FSS)现场服务支持;
Gas turbines and gas turbine packages 汽轮机;
Hot gas expanders(FCC,Nitric Acid)膨胀机;
Multiphase Separation Equipment(www.mpptech.com)多极分离设备;
Portable ventilators轻便的通风设备;
OEM equipment 原始制造商设备;
Remanufactured units 再造设备;
Contract compression services 压缩机合同服务;
Repairs-local service centers 当地服务中心提供维修服务;
Rerates/revamps 机器维修;
Single and multistage steam turbines 单极和多极汽轮机;
Training 岗位及产品使用培训;
Upgrades产品升级。
Dresser-Rand Engineered Equipment(Shanghai)Ltd. was established in 2001, owned by Dresser-Rand of America.
德莱赛兰机械设备(上海)有限公司成立于2001年,是美国德莱赛兰公司在中国独资企业。
德莱赛兰驻北京办公室坐落于北京市朝阳区,致力于德莱赛兰新机组的销售。
公司网址:www.dresser-rand.com
德莱赛兰机械设备(上海)有限公司是转子设备解决方案、设计、制造及提供服务的全球最大的供应商之一,提供的技术服务范围之广,涉及离心式压缩机、往复式压缩机、汽轮机及涡轮机、膨胀机、涡轮分离器、轻便的通风机以及控制系统的技术服务领域。具体包括:
Oil and gas production;用于石油及天然气的产品;
Refining 冶炼;
Chemical and petrochemical 化工及石化;
Gas processing, storage and transportation 燃气加工、存储及运输;
Industrial power and energy recovery 工业供电及能源再利用;
General industry 广义的工业产品;
Applied technology engineered solutions 提供专业的技术工程解决方案;
Axial, centrifugal, pipeline,reciprocation 轴式、离心式、管路及往复式压缩机;
Business Process Automation Software and Services 商务用自动化软件及服务;(www.pele-sol.com)
Control system 控制系统;
Field support services(FSS)现场服务支持;
Gas turbines and gas turbine packages 汽轮机;
Hot gas expanders(FCC,Nitric Acid)膨胀机;
Multiphase Separation Equipment(www.mpptech.com)多极分离设备;
Portable ventilators轻便的通风设备;
OEM equipment 原始制造商设备;
Remanufactured units 再造设备;
Contract compression services 压缩机合同服务;
Repairs-local service centers 当地服务中心提供维修服务;
Rerates/revamps 机器维修;
Single and multistage steam turbines 单极和多极汽轮机;
Training 岗位及产品使用培训;
Upgrades产品升级。
Dresser-Rand Engineered Equipment(Shanghai)Ltd. was established in 2001, owned by Dresser-Rand of America.
德莱赛兰机械设备(上海)有限公司成立于2001年,是美国德莱赛兰公司在中国独资企业。
德莱赛兰驻北京办公室坐落于北京市朝阳区,致力于德莱赛兰新机组的销售。
公司网址:www.dresser-rand.com
联系方式
- 公司地址:上班地址:上海市宝山区镜泊湖路9号