北京招聘

职位描述：
General Responsibilities:
Smooth communication with Key account including overseas and domestic client representatives
与海外和国内客户的沟通
Contact window to client in terms of Customs Clearance and documentation
清关及相关单证方面与客户沟通的窗口
Timely communication and close cooperation with Warehouse Supervisor to ensure smoothly overall cargo and documentation flow at the synchronized pace
及时与仓库主管沟通并保持密切合作，确保货物流、单证流同步、顺畅

Detailed Responsibilities:
Support to make quotation and SOP based on YANGSHAN FPA regulations and client requirements and proactive communication with customer to get them confirmed
根据洋山保税区规定及客户需求，协助制定报价及操作流程，主动与客户沟通并得到客户确认
Mapping out related KPI to tracking performance accordingly
制定相应KPI体系，追踪绩效水平
Receive orders from client and support client to ensure related information, documents complete and compliant;
从客户处接收订单，确保相关信息、单证齐全、正确
Proactive problem solving, take the lead to handle contingent case if occur and actions as client instructions
积极处理问题，如有异常状况，应主动处理、解决; 按客户指示采取必要措施
To coordinate internal and external resources and handle rush orders properly, or seek immediate support from warehouse.
协调内部和外部资源，合理处理紧急订单，或寻求仓库等部门的紧急支持。
Inform customer timely of solution plans and progress of handling
及时通知客户解决方案和问题处理的进程。
Ensure necessary reporting according to standard operation procedures, both internal and external
根据流程规定，做好内、外部汇报工作
Cost control in line with project overall target
按项目总体目标，做好成本控制
Involved A/R and A/P issue to ensure health FIN condition
参与应收与应付帐款的控制，确保健康的财务状况
Monitor team performance and improvement solution if needed
监督团队绩效水平，必要时提供提升方案
Continuous improvement task taker to maintain high level services and increase customer satisfaction to dedicated client
持续改进以确保高的服务水平和增加客户满意度
Enough training on subordinates and other cross functional colleagues if need
做好内、外部培训
Manage vendor KPI properly
合理管理供应商的KPI指标
Knowledge/experience sharing
知识/经验分享

Communications
Internal – OPS team, freight forwarding team, FIN team
External – dedicated client, Broker

Competency & Qualifications:
Competency Requirements Desired Level*
Communication L4; Strong communication skill, service etiquette and real;
Customer Service L4; Strongly sales oriented with excellent service etiquette;
Team Work L4; Cooperative, and real team player with broad business insight;
People Management L4; Self-disciplined and good time management;
Problem Solving L4; Strong analytical skills and be solution provider;
Result Orientation L4; Can use resources to achieve goals and objectives within timeline;

Qualifications Requirements
Knowledge & Skills Familiar with customer service role and management, Customs clearance
知识&技能 procedure in FTZ and documentation flow;
熟悉客服角色及管理技能，熟悉保税区报关及相关单证流程
Skillful communication with internal and external
熟练与内、外沟通的技巧
Good spoken & written English, Japanese would be a plus.
英语较佳，如有日语能力更佳。
Skills in MS-Office software
熟练Office软件操作
Education & Training University degree or above
教育和培训 大学本科以上学历
Experience 3+ year work experiences in same industry with customer service function,
工作经验 background for global 3PL/forwarder will be preferred;
3年及以上客户服务相关工作经验，3PL/货代行业尤佳
Personal Characteristics Accountable and responsible, Positive attitude under high pressure, patience
个人性格 责任心强，积极主动，能在压力下工作，有耐心
Must be aborative, and proactive
主动，细心 举报 分享

    得斯威是一家全球运输和物流供应商，在全球拥有超过45,000名员工，并在80个国家设有营业场所。集团2017年营业额约113亿美元。虽然得斯威是一家全球化的货运集团，但我们将委托落地化管理，从而使客户在当地拥有更多的权利进行决策。

    上海得斯威物流有限公司成立于2007年11月7日，在过去的几年中，公司业务范围和自身规模飞速扩展，员工人数已由最初成立时的十几人发展到目前的三百多人，先后在沈阳、大连、北京、天津、无锡、苏州、宁波、厦门、成都、福州、常熟等城市设立了分支机构。

     我们的服务包括：项目解决方案、货运管理、买家零散货集装整柜、报关、卡车运输、仓储、第三方物流、库存管理、定单管理、货物跟踪查询等。得斯威的国内运输业务以多于2200部车辆的资源服务于国内超过600个城市。

    公司秉“承客户至上；效益导向；自主敬业；合规合法”的价值观，稳步前行。为了满足我们在中国的长期发展目标以及快速的业务需求，得斯威诚邀具备相关资质的人员加入到我们的团队中。我们也会为优秀的候选人提供有竞争力的报酬以及很好的职业发展前景。