北京招聘

职位描述：
Job Description：
Reporting in to the People and Site Liaison Manager, the role is responsible for developing, writing and delivering training to maintain a competent workforce to support Managed Services in achieving its business goals.
向人员和现场联络经理汇报，负责开发、撰写和提供培训，以保持一个有能力的员工，以支持管理服务，实现其业务目标。
The trainer will equip operational teams with the knowledge, practical skills and motivation essential to carry out their work related tasks and activity, as well as carry out refresher training as and when required. Delivery of training will follow both tactical and strategic approaches. The role holder must therefore evidence a sound ability to engage and communicate information articulately, as well as demonstrating a proven track record of having successfully delivered in a comparable role within a similar operations environment.
培训将使运营团队的知识，技能和动机的本质来进行他们的工作相关的任务和活动，以及开展进修培训，并在必要的时候。培训的交付将遵循战术和战略的方法。此职位必须依据健全的参与的能力和信息交流活动，以及展示的记录证明已经成功交付在一个类似的操作环境可比的作用
The ability to plan and organise one’s workload effectively, working to tight deadlines is essential.

The role will operate within the Operations Support team, collaborating with several internal functions e.g. the Operation, other operations support areas, HR, L&D and clients.
有效的计划和组织工作的能力，工作到紧张的最后期限是必不可少的。该角色将在运营支持团队，与几个内部功能，例如操作，其他业务支持领域，人力资源，开发和客户。

Roles and Responsibilities：
-Build core knowledge within mobilisation team during set up activities for each engagement in order to produce training material that is aligned to the operational procedures
-Build and deliver soft skills and technical training to high standard including refresher training
-Attend “train the trainer” sessions with client to supplement knowledge of specific processes and familiarisation with materials and delivery formats prior to roll-out
-Organise, monitor and feedback results from any testing and accreditation requirements which form part of the training programmes
-Organise, monitor and feedback results from PKT (product knowledge testing) to the operations management team.
-Collaborate with the T&C team to ensure the effective co-ordination of activity, events, and communications across Operations to enable consistency and utilisation of resources
-Maintain accurate training logs at all times
-May be required to provide support and cover for the People and Site Liaison Manager
-Collaborate with Operations Managers to solve specific training problems through focused, qualitative solutions
-Have an understanding of e-learning techniques to create and deliver e-learning packages
-Maintain an up to date working knowledge of the financial services market and all regulation
-构建核心知识在动员团队中设置为每个参与以生产培训材料与操作程序的活动
-建立和提供软技能和技术培训，高标准的培训
-参加“培训”会议与客户补充具体过程的知识，熟悉材料和交付推出之前的格式
-组织、监控和反馈任何测试和认证要求，形成培训计划的一部分
-组织、监控和反馈结果从口袋（产品知识测试）的运营管理团队。
-与T和C团队确保有效ordinationof活动，事件，和通信在操作使一致性和资源的利用率
-在任何时候都保持准确的训练日志
-可能需要为人民和现场联络经理提供支持和掩护
-与运营经理合作，解决具体的培训问题，通过集中，定性的解决方案
-了解电子学习技术，创建并提供电子学习软件包
-保持一个最新的金融服务市场的工作知识和所有的监管

Skills & Experience Required：
-Min 3 yrs in an operational environment, where at least 2 yrs has been spent within a training function
-Proven experience of assessing needs for and writing training and assessment material
-Good communication and relationship management skills.
-Proven ability to work with other functions, including cross-divisional and external suppliers to achieve business objectives
-Awareness of relevant legislation, procedures and processes
-Preferred background in Financial services industry, including AML/KYC and customer contact teams
-Strong training and presentation skills
-Demonstrated ability to conduct and embed ‘train the trainer’ activities
-Structured approach to communication types based on recipient and content
-至少3年的经营环境，其中至少有2年一直在训练中的作用，有评估需求和写作培训和评估材料的经验。
-良好的沟通和关系管理技能。
-具有与其他职能部门合作的能力，包括跨部门和外部供应商，以实现业务目标。
-了解相关的立法、程序和流程。
-背景者优先考虑金融服务行业，包括AML / KYC及客户联络小组。
-较强的培训和演讲技巧。
-有能力进行和嵌入'培训培训师的活动。
-基于接收者和内容的通信类型的结构化方法。


工作地点：佛山市南海区灯湖东路一号友邦金融中心
联系人：Lisa 邮箱：1025958571@qq.com(更快面试) 举报 分享

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