北京 [切换城市] 北京招聘北京客服及技术支持招聘北京客服专员/助理(非技术)招聘

Customer Service Representative

美德维实伟克(中国)投资有限公司

  • 公司规模:150-500人
  • 公司性质:外资(欧美)
  • 公司行业:印刷/包装/造纸  石油/化工/矿产/地质

职位信息

  • 发布日期:2012-08-24
  • 工作地点:无锡
  • 招聘人数:若干
  • 工作经验:一年以上
  • 学历要求:大专
  • 职位类别:客服专员/助理(非技术)  

职位描述

职位描述
1.协调和准备优先的订单,包括与所有相关职能部门进行可行性讨论
Coordinate and preparation prior to the order , including feasibility discussions with all functional departments involved.
2.评估, 处理和确认订单
Review, process and confirm the order.
3.参加生产会议, 协调客户及生产计划,确保交货及时
Participate production meetings, coordinate between customer and production plan, ensure on-time delivery.
4.支持销售团队,准备销售报告
Support sales team, prepare summary report of sales.
5.处理客户样品需求,包括寄样品作实验测试
Handle sample request from customers, including send samples for laboratory test.
6.与其它部门协调,处理客户投诉,并保持与客户及内部相关人员的沟通Coordinate with other departments, handle customer complains properly and keep customer and all relevant people informed internally.
7.定期进行客户满意度调查
Conduct customer satisfaction survey regularly.
8.对客户订单以外的质疑和/或问题及时反馈
Properly response to customers’ queries and/or questions other than orders.
9.处理紧急订单
Handle emergent and/ or urgent cases.
10.其它部门经理安排的工作
Other jobs assigned by department manager.

任职要求
1.大专及以上学历, 工商管理等相关专业
College education and/or above majored in business and / or relevant field.
2.熟悉商业及国际支付条款, 计划能力强, 良好的协调及沟通能力
Good knowledge of business and international payment terms, good sense of priority and planning, strong coordination and communication skills,
3.英语沟通能力良好, 计算机操作熟练, 具团队精神
Good command of English and computer skills, teamwork spirit.

公司介绍

MWV is a global leader in packaging and packaging solutions for the Tobacco, Personal & Beauty Care, Healthcare, Food & Beverage, Commercial Print, Home & Garden, and Media and Entertainment industries, with a thriving Specialty Chemicals business.

美德维实伟克公司(MeadWestvaco, 以下简称MWV) 是一家全球领先的包装产品及相关服务的提供商。业务遍布烟草、化妆品和个人护理用品、保健品和药品、食品和饮料、商业印刷、家居和园艺,以及媒体出版在内的众多行业。MWV在特种化学品业务方面尤为突出,日益壮大。

As a USD6.9 billion U.S.-based Fortune 350 company( 2008), MWV is doing business in more than 100 countries around the world.

2008年,凭借69亿美元的年销售收入,MWV名列美国财富榜排名第350位。其业务遍布全球近100个国家和地区。

MWV-Xin is a manufacturing joint venture between MWV and Xinsen Carbon. MWV-Xin is currently in a 2 year construction phase of a new manufacturing plant located in Shawou (to be completed 2010).

美鑫为美德维实伟克和鑫森碳业的合资企业。美鑫现在在邵武投资建设了两年期建设的新工厂(2010年竣工)。

联系方式

  • 公司地址:上海市虹桥路1号港汇广场
  • 邮政编码:200030
  • 联系人:人力资源部