北京招聘

JOB RESPONSIBILITIES

Provides direct customer service, including providing spot quotes, taking bookings, tracking shipments, investigating billing issues, reporting service metrics, troubleshooting, and problem solving for specified client(s). Works with UTi operations around the world, the client and sales team members to maintain customer satisfaction and manage scope of service.

PRINCIPAL ACTIVITIES

? Becomes familiar with assigned clients, including key contacts, unique requirements and operating processes

? Facilitates requests for spot quotes, presents quotes to clients for approval and advises operations and FFSC of accepted quotes

? Captures booking/pick-up detail and instructs operating branches that shipments are awaiting processing

? Provides immediate response to special service needs, including priority shipments, oversize items, large distributions, high value and time sensitive deliveries

? Monitors shipments and provides updates to clients as requested

? Investigates billing issues and develops solutions for problems to ensure accurate invoices are provided to the client in a timely manner

? Monitors service and service metrics, including EDI transmissions, and investigates service issues proactively, working with the appropriate teams to implement solutions and communicate them to the client

? Completes regularly scheduled reports

? Enters data into client operating or visibility systems

PREFERRED EXPERIENCE AND EDUCATION

? Experience as a Freight Forwarding operator

? Experience in a role involving extensive customer contact

? College(or equivalent education)

? English language fluency

REQUIRED TECHNICAL KNOWLEDGE AND SKILLS

? Basic understanding of the Supply Chain Management and Logistics industry

? Understanding of the full range of Freight Forwarding services, including order management, movement scheduling, customs brokerage, monitor and control services, cost optimization, and various industry specific requirements

? Advanced skills in using Microsoft Excel (preferred)

? Basic/Intermediate skills in Microsoft Outlook, Word, and PowerPoint

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

? Customer Service

? Interacting with Others

? Maintaining Composure

? Speaking to Others

? Being Resourceful

? Multitasking

? Focusing on Details

? Being Dependable

About UTi

UTi is an industry-leading, non-asset-based supply chain management company that delivers competitive advantage to our clients' supply chains. UTi focuses on innovative, integrated solutions configured to suit client needs, and UTi's global footprint of 370+ offices and 240+ logistics centers in 60+ countries enables us to develop and implement client-centric, global solutions with primary services that include:
- Air and ocean freight forwarding
- Contract logistics and distribution
- Customs brokerage
- Managed transportation services
- Supply chain analysis and consulting

The driving force behind UTi's client-centric focus and innovative solutions is also the most important resource we have in keeping our service commitments: our people.

What's in it for you?

Competitive salary and benefits package, friendly working environment, flexible working options, career development & training opportunities, etc.
UTi Worldwide Inc is an Equal Employment Opportunity employer.

How to Apply

Interest parties, please send your detailed resume (in Word format), with last and expected salary, date available to the Human Resources Department by e-mail: hr@go2uti.com

All information received will be kept in strict confidence and only for employment-related purpose.