Client Service Manager
科文斯医药研发(上海)有限公司
- 公司规模:1000-5000人
- 公司性质:外资(欧美)
- 公司行业:制药/生物工程
职位信息
- 发布日期:2016-12-09
- 工作地点:上海-浦东新区
- 招聘人数:1人
- 工作经验:3-4年经验
- 学历要求:本科
- 语言要求:英语 熟练
- 职位月薪:10000-14999/月
- 职位类别:客服经理
职位描述
职位描述:
*Responsibilities/Duties
? Manage all aspects of quote, proposal and RFI development for assigned opportunities; adhering to agreed-upon BU-specific and enterprise-wide proposal and pricing processes
? Manage opportunities autonomously, establishes clear timelines to meet client requirement, anticipates obstacles and provides solutions
? Reviews RFP/quote requests to ensure full understanding of client requirements
? Works with Operations, Finance, Account Executives and others to compile proposal response
? Ensures timely delivery of assigned proposals to clients
? Performs data entry into SFDC, CMS, and others databases as appropriate (e.g. updates, proposal number requests and generating both regularly scheduled and impromptu reports) where applicable
? Manage client-facing and senior management-facing activities surrounding assigned opportunities
? Identifies and resolves issues around client inquiry requirements and Covance capabilities
? Maintains appropriate knowledge of the technical and regulatory environments
? Creates and implements new processes as standards to improve business as a result of process projects assigned
*Education/Qualifications
Bachelors degree in a scientific, business or related field (or equivalent work experience)
*Experience
Minimum Required:
? Minimum of 4 years direct CRO/pharma or other business-related experience preferred
? Excellent customer service skills, attention to detail and ability to be persistent while maintaining tact
? Demonstrated computer skills – requires excellent MS Office experience (specifically Excel, Word, Outlook)
? Demonstrated ability to plan, multi-task and prioritize
? Demonstrated teamwork, communication (written and verbal), and organizational skills
? Proven ability to work independently
? Knowledge of other software applications (i.e. SFDC) preferred
? Ability to work to deadlines
? Strong analytical skills
? Ability to communicate appropriately and effectively with clients and Covance senior management
? Positive attitude and sense of urgency
? Proficiency in English
? Willing to take conference calls in the evening
? CRO experience
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*Responsibilities/Duties
? Manage all aspects of quote, proposal and RFI development for assigned opportunities; adhering to agreed-upon BU-specific and enterprise-wide proposal and pricing processes
? Manage opportunities autonomously, establishes clear timelines to meet client requirement, anticipates obstacles and provides solutions
? Reviews RFP/quote requests to ensure full understanding of client requirements
? Works with Operations, Finance, Account Executives and others to compile proposal response
? Ensures timely delivery of assigned proposals to clients
? Performs data entry into SFDC, CMS, and others databases as appropriate (e.g. updates, proposal number requests and generating both regularly scheduled and impromptu reports) where applicable
? Manage client-facing and senior management-facing activities surrounding assigned opportunities
? Identifies and resolves issues around client inquiry requirements and Covance capabilities
? Maintains appropriate knowledge of the technical and regulatory environments
? Creates and implements new processes as standards to improve business as a result of process projects assigned
*Education/Qualifications
Bachelors degree in a scientific, business or related field (or equivalent work experience)
*Experience
Minimum Required:
? Minimum of 4 years direct CRO/pharma or other business-related experience preferred
? Excellent customer service skills, attention to detail and ability to be persistent while maintaining tact
? Demonstrated computer skills – requires excellent MS Office experience (specifically Excel, Word, Outlook)
? Demonstrated ability to plan, multi-task and prioritize
? Demonstrated teamwork, communication (written and verbal), and organizational skills
? Proven ability to work independently
? Knowledge of other software applications (i.e. SFDC) preferred
? Ability to work to deadlines
? Strong analytical skills
? Ability to communicate appropriately and effectively with clients and Covance senior management
? Positive attitude and sense of urgency
? Proficiency in English
? Willing to take conference calls in the evening
? CRO experience
职能类别: 客服经理
公司介绍
LabCorp是全球顶尖的生命科学公司,科文斯作为LabCorp旗下的药物研发部门,肩负着改善人类健康与生命的共同使命。科文斯的实验室和设施遍布全球,在世界范围内拥有超过26000名员工,卓越的研发能力和强大的人才资源奠定科文斯在医药研发行业的领先地位。截止到2020年,科文斯中国团队共参与了近100个获得上市许可的新药研发,积极支持超过50个免疫肿瘤药物的研发项目,是服务***面的药物研发公司。
欢迎加入科文斯中国团队,我们提供优厚的薪酬、完善的培训以及灵活的办公方式。也请关注“科文斯招聘”微信公众号,通过移动端迅速查询热招职位并投递申请,与我们并肩实现#CovancePotential。
欢迎加入科文斯中国团队,我们提供优厚的薪酬、完善的培训以及灵活的办公方式。也请关注“科文斯招聘”微信公众号,通过移动端迅速查询热招职位并投递申请,与我们并肩实现#CovancePotential。
联系方式
- Email:yuanxin.fang@covance.com
- 公司地址:地址:span浦东新区伽利略路338号9号楼