北京招聘

职位描述：
Main responsibilities
- Lead, train, coach, and develop the Customer Service Center team
- Monitor the overall performance of staff to ensure compliance with policies, practices and approved customer service processes ensuring a quick and efficient solution for customers’ problems, concerns and complaints
- Be responsible for maintaining healthy relationships with internal related departments and external customers
- Act as solution owner to support product management team and R&D team to select and define new product. Responsible for solution efficiency and cost effectiveness from technical point of views.
- Establish and maintain technical documents including but not limited to lightning protection system design, product and solution presentation on customer side, and technical flyers etc. in cooperation with product management and sales team
- Responsible for the technical contents of marketing material used in exhibition and be the technical representative on DCN tooth in need
- Support product management team for new product launch activities
- Support sales team for holding technical seminars in important customers
- Improve our customer services to create value selling

Qualifications/Requirements:
- Bachelor’s Degree in electrical engineering（lightning protection, surge protection preferred）, or related field
- 5+ years’ experience in lightning protection or related fields
- A 100% customer oriented mind-set and a good understanding of sales, marketing and business
- Experience in technical support, customer service, or R&D in related fields is preferred
- Experience in lightning protection engineering project is preferred
- Experience in design of lightning and surge protection system is benefit
- Experience in product launch is preferred
- Good at MS Office software

Special Requirements
- Strategic thinking and Leadership
- Open-minded, faster learning ability, proactive, self-confidence, excellent communication & customer services skills
- Basic sales and commercial understanding;
- Excellent customer service sense
- Team working sprit
- Similar software background is preferred 举报 分享

DEHN 公司成立于1910年, 是一家扎根于德国巴伐利亚州的独立家族企业, 拥有21个子公司与办事处,全球 2000多名员工, >120名研发人员, 业务分布超过70个国家, 在雷电涌保护产品和安全设备领域是全球领先的系统提供商.

我们德和盛电气（上海）有限公司，是德国DEHN 公司于2005年在中国设立的直属子公司，现已具备研发、销售、制造、物流全套价值链，并在国内北京、深圳、大连、成都、西安、青岛、武汉、南京、乌鲁木齐、郑州等各大城市开设了办事处和销售服务点 ，为客户提供更优更快的产品和服务。

至今，通过我们销售和技术人员的专业化服务和投入，我们的产品已在中国各个行业得到广泛的应用，不仅应用于能源、建设、通信、轨道交通，还涉及到石油天然气和新能源领域。