技术支持工程师（call center）-闵行区-H011208
联合服务（香港）有限公司
- 公司规模：150-500人
- 公司性质：外资(非欧美)
- 公司行业：计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2016-12-08
- 工作地点：上海-闵行区
- 招聘人数：若干人
- 职位月薪：6000-7999/月
- 职位类别：网络管理(Helpdesk) 技术支持/维护工程师
职位描述
职位描述：
工作概要:
Call Center 主要为第三方提供日常咨询、培训、指导并解决计算机软硬件、网络、相关计算机系统和外围设备的问题，以满足用户的需要，需要具备独立的分析能力、沟通能力及主动性和问题判断能力。
主要职责:
1. 遵循相关的服务流程及规范为最终用户提供客户端支持服务及Helpdesk热线接听；
2. 根据服务请求完成关于操作系统、应用软件、邮件客户端、打印系统、网络等方面的故障排除服务；
3. 详细记录服务状态和服务结果，确保在规定的服务承诺时间内响应并完成服务；
4. 桌面设备故障排除及支持，工程师接受服务中心的调度，按工作流程为最终用户提供故障排错服务。
职位要求:
1. 1年以上相关工作经验；
2. 大专及以上学历，计算机技术相关专业优先考虑；
3. 英文口语良好，善于沟通者优先考虑；
4. 熟悉 windows 各版本操作系统的安装、应用与维护，熟悉各种应用软件的安装与维护；
5. 熟悉各种常用软硬件安装调试，邮件系统调试及安全。
职位信息
工作经验:1年+
工作地点:上海闵行区银都路466弄
主要技能:CET-6
所属行业:IT服务
担任角色:callcenter/helpdesk
我们一直致力于为我们的客户进行专业IT领域的服务，我们力图从不同的途径去发现合适的候选人，如果您有新的职业规划而我们能提供岗位帮助，欢迎您通过简历和求职信的形式告知我们并在其中注明你的求职目标。
我们保证对您的信息严格保密,没有得到您的同意不泄露给外界。如若最终决定录用您，那么在您自荐信中提到的任何证明信息，我们都有可能会进行联系。
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工作概要:
Call Center 主要为第三方提供日常咨询、培训、指导并解决计算机软硬件、网络、相关计算机系统和外围设备的问题，以满足用户的需要，需要具备独立的分析能力、沟通能力及主动性和问题判断能力。
主要职责:
1. 遵循相关的服务流程及规范为最终用户提供客户端支持服务及Helpdesk热线接听；
2. 根据服务请求完成关于操作系统、应用软件、邮件客户端、打印系统、网络等方面的故障排除服务；
3. 详细记录服务状态和服务结果，确保在规定的服务承诺时间内响应并完成服务；
4. 桌面设备故障排除及支持，工程师接受服务中心的调度，按工作流程为最终用户提供故障排错服务。
职位要求:
1. 1年以上相关工作经验；
2. 大专及以上学历，计算机技术相关专业优先考虑；
3. 英文口语良好，善于沟通者优先考虑；
4. 熟悉 windows 各版本操作系统的安装、应用与维护，熟悉各种应用软件的安装与维护；
5. 熟悉各种常用软硬件安装调试，邮件系统调试及安全。
职位信息
工作经验:1年+
工作地点:上海闵行区银都路466弄
主要技能:CET-6
所属行业:IT服务
担任角色:callcenter/helpdesk
我们一直致力于为我们的客户进行专业IT领域的服务，我们力图从不同的途径去发现合适的候选人，如果您有新的职业规划而我们能提供岗位帮助，欢迎您通过简历和求职信的形式告知我们并在其中注明你的求职目标。
我们保证对您的信息严格保密,没有得到您的同意不泄露给外界。如若最终决定录用您，那么在您自荐信中提到的任何证明信息，我们都有可能会进行联系。
职能类别： 网络管理(Helpdesk) 技术支持/维护工程师
公司介绍
联合服务UST是一家高速发展的IT服务供应商，致力于整合行业资源向客户提供全面的IT运维、IT构架管理、行业咨询、软件应用等解决方案。自2008年成立至今，已帮助超过100家以上的《财富》500强企业战略规划、管理和实施相关业务。目前，UST的业务覆盖了基于大中华区的主要一二线城市和部分三线城市，并将足迹扩展至亚太区的10多个国家及地区。区域内，UST拥有或直接合作的有超过600位专业工程师、50多个现场支持团队及40余位IT咨询师，业已发展成为初具规模的以人才、产品及服务为核心的大中型企业。
UST旗下拥有联合汇、联合智囊团、YB等多个发展平台，对内打造多元化的工作团队，创造出尊重和包容每一个人的积极协作式环境；对外群贤毕集整合业界资源，致力于成为领先行业的风向标。我们愿意为每一位怀揣梦想的年轻人创造机会，使其成为企业发展源源不断的动力，同时，希望每一位成员能认识自身角色的重要性并努力提高其价值。UST的人才观将会把机会留给那些愿意重视自己，重视公司发展，重视身边同事并为之努力的人。
我们拥有创造力和前瞻性兼备的专业人士和积极向上且正能量爆棚的工作团队，也拥有惬意、充满生机的工作环境，每年一次的旅游和年终晚会更是你大展风采的时刻。年终奖、绩效奖、高温费、生日礼物什么的我们都有。梦想那么大，世界只会向那些有目标和远见的人让路。趁年轻，敢出众，我们寻找最与众不同的你！
UST，只用真诚和专业打动你！
As for you, you just need to trust UST!
United Service Technology(Hong Kong) Co., Ltd. (UST for short) established the representative office in Shanghai in 2008. UST is committed to integrating all the IT resources to provide customers with comprehensive solutions with regards to IT operation, IT architecture management, IT strategy consulting and application development and maintenance.
So far, we have served for more than 100 Fortune 500 companies with strategy planning, IT management and application implementation. Our service coverage ranges from Hong Kong, Beijing, Shanghai, Taipei, Guangzhou, Tianjin, Shenzhen, Wuhan, Shenyang, Chengdu to other first-tier, second-tire cities and some third-tier cities. We also expand our services to some other Asia-Pacific countries like Singapore and Japan. Now, We have grown into a large enterprise who has hundreds of professionals and focuses on talents, products and services.
UST has developed multiple platforms, including ThinkGreat, United Think Tank, and YB, to create an in-house team with diverse backgrounds and a cooperative environment where respects and inclusions are embraced. We also incorporate professional resources from external parties, making every effort to grow into an edge leading flagship of this industry. Meanwhile, UST encourages every member to recognize their own significance, thus their personal values would be maximized. The talent philosophy of UST is to retain opportunities for those who not just think highly of their own but also the company’s growth and co-workers’ hard work.
We have the most innovative and forward looking professionals, the most positive thinking teams, and also the most energetic boss and partners. Our annual outing and annual gala are definitely going to give a best moment of the year. Oh, by the way, we also provide annual bonuses, performance bonuses, and high-temperature allowances and birthday gifts. As long as the big dream exists, the world will always pave the way for those who have missions and wisdoms in heart. Feel free to stand out and celebrate youth. We will be waiting here, just the unique YOU. Let’s work together to create a better future!
UST旗下拥有联合汇、联合智囊团、YB等多个发展平台，对内打造多元化的工作团队，创造出尊重和包容每一个人的积极协作式环境；对外群贤毕集整合业界资源，致力于成为领先行业的风向标。我们愿意为每一位怀揣梦想的年轻人创造机会，使其成为企业发展源源不断的动力，同时，希望每一位成员能认识自身角色的重要性并努力提高其价值。UST的人才观将会把机会留给那些愿意重视自己，重视公司发展，重视身边同事并为之努力的人。
我们拥有创造力和前瞻性兼备的专业人士和积极向上且正能量爆棚的工作团队，也拥有惬意、充满生机的工作环境，每年一次的旅游和年终晚会更是你大展风采的时刻。年终奖、绩效奖、高温费、生日礼物什么的我们都有。梦想那么大，世界只会向那些有目标和远见的人让路。趁年轻，敢出众，我们寻找最与众不同的你！
UST，只用真诚和专业打动你！
As for you, you just need to trust UST!
United Service Technology(Hong Kong) Co., Ltd. (UST for short) established the representative office in Shanghai in 2008. UST is committed to integrating all the IT resources to provide customers with comprehensive solutions with regards to IT operation, IT architecture management, IT strategy consulting and application development and maintenance.
So far, we have served for more than 100 Fortune 500 companies with strategy planning, IT management and application implementation. Our service coverage ranges from Hong Kong, Beijing, Shanghai, Taipei, Guangzhou, Tianjin, Shenzhen, Wuhan, Shenyang, Chengdu to other first-tier, second-tire cities and some third-tier cities. We also expand our services to some other Asia-Pacific countries like Singapore and Japan. Now, We have grown into a large enterprise who has hundreds of professionals and focuses on talents, products and services.
UST has developed multiple platforms, including ThinkGreat, United Think Tank, and YB, to create an in-house team with diverse backgrounds and a cooperative environment where respects and inclusions are embraced. We also incorporate professional resources from external parties, making every effort to grow into an edge leading flagship of this industry. Meanwhile, UST encourages every member to recognize their own significance, thus their personal values would be maximized. The talent philosophy of UST is to retain opportunities for those who not just think highly of their own but also the company’s growth and co-workers’ hard work.
We have the most innovative and forward looking professionals, the most positive thinking teams, and also the most energetic boss and partners. Our annual outing and annual gala are definitely going to give a best moment of the year. Oh, by the way, we also provide annual bonuses, performance bonuses, and high-temperature allowances and birthday gifts. As long as the big dream exists, the world will always pave the way for those who have missions and wisdoms in heart. Feel free to stand out and celebrate youth. We will be waiting here, just the unique YOU. Let’s work together to create a better future!
联系方式
- 公司地址：地址：span华贸中心3号楼