北京招聘

职位描述：
IT Supervisor

Job Location: Pinghu, Zhejiang

About the Organisation:
This is one of the world's largest automotive suppliers in the area of steel and aluminium forging and machining.

Key Responsibilities:

Leading the operation of services and team of three subordinates to supervise and measure service levels on daily basis
Acting as the 1st point of escalation within the domain for major incidents for three manufacturing units which consist of a forging plant, a machining plant and a new forging plant under construction now
Overseeing plans for the operation of early life support new solutions, especially new applications and installations e.g. SAP, MPDV, Her (Benq), telephone system, quality management systems and various IT hardware
Prioritizing incidents and problems for resolution with central IT function and external support teams. Managing a high volume of change into the live domain environment in a safe, secure and coordinated manner, including the service / project Go Live review, acceptance (and where necessary, rejection) of the changes. Identification and tracking of known errors
Reviewing and reporting on the quality of service provision, maintain troubleshooting log and create AMP for pending issues in order to solve the issue by earliest time
Monitoring availability and future capacity of systems, raising issues and taking corrective action as required Service Planning and Improvement, Capacity and Availability
Leading the planning of services, including service content, availability, capacity, security, disaster recovery, IT capex
Seeking opportunities to improve service provision and reduce costs
Defining the strategic IT upgrades required to ensure that the applications continue meet the business needs and that they remain supportable
Review and approve in principle all changes affecting applications (in your pillar/domain) prior to the next approval stage and presentation at change Advisory Board
Establishing and maintaining effective partnerships with external suppliers eg. BenQ, Avaya etc, ensuring there is a shared vision and priorities and effective ways of working
Owning the day-to-day service operations relationship with these suppliers
Ensuring processes and procedures for supplier contract review are in place
Assessing and overseeing service suppliers’ performance
Establishing clear management controls with service suppliers
Managing the engagement with these suppliers in the incident, change and problem management processes
Managing the operational expenditure, including management of all associated contracts and outsourced services
Governing the services provided by the supplier to ensure contract obligations are being delivered
Initiating changes in a contract when required to improve service to New Look by working with the procurement/commercial team


Key Requirements:

Bachelor degree or above, major in IT or related is a plus.
Experience: 5 years relevant leadership experience in WOFE manufacturing company
Proficient in knowledge of the IT infrastructure (hardware, databases, sever systems, security, local area networks, telephone system etc.)
Knowledge of ERP systems and SAP is a plus
Good inter-personal communications skills
Very good command of English (frequent conference call in English with German IT)


If you would like to apply for this role, please contact Steve Shen at steve.shen@robertwalters.com.cn quoting job reference SIA0/ATW/422090. 举报 分享

华德士中国

华德士于2008年进入中国市场，目前在上海、苏州及华南地区设立有分公司。我们凭借专业素养和丰富经验为各大公司招聘***双语人才，并于最近被评选为***国际人才招聘顾问机构。

我们的顾问都有相关行业的从业经验，因此能更深刻地理解您的需求。我们主要为以下领域招聘中高级专业人才：会计与财务、银行与金融服务、工程与运营、高层管理、人力资源、信息技术与转型、市场营销、采购与供应链等领域。