北京招聘

职位描述：
Sandvik in Xinzhuang Shanghai is seeking for a IT Service Desk Support - Korean

Sandvik is a global industrial group with advanced products and world-leading positions in selected areas – tools for metal cutting, machinery and tools for rock excavation, stainless materials, special alloys, metallic and ceramic resistance materials as well as process systems.
The position would directly report to Service Desk Coordinator, below please refer to the job description:

Job Purpose：

To be the first point of contact for our customers and provide IT support and service for customers and users of the Sandvik IT environment.

Key performance areas:

- Focus on customer satisfaction (Keep open communication), keep working on customer service improvement
- Work according to established processes and instructions (Align ITIL Process)
- Provide first-line support by Korean, Chinese and English, including:
- Investigation and diagnosis through phone, remote support and mail
- Log all calls and emails in the incident handling system with proper categorization and prioritization
- Support users in the use of computer equipment and internal systems by providing necessary training and advice
- Resolving incidents/requests
- Maintain a high degree of customer service for all support queries and adhere to all Service Level Agreements (in agreed timescales)
- Escalate more complex problems to the relevant 2nd/3rd line groups
- Share knowledge and experience with colleagues globally, providing assistance on technical issues
- User Account & Authority Management Services
- Monitoring the ticket status – 1st level of service audit role

Your profile:
- Hardworking, self-motivated and able to work under pressure
- Positive attitude on customer services
- Good Korean with both written and verbal communication is required
- Average English reading and writing
- Relevant daily business process skills (reporting, and documentation)
- Call center / customer service center work experienced as preferred, with IT support experience is perfect.
- Shift work time on premise in house support
- Minimum 1-2 year College or Bachelor degree
- ITIL certificate is preferred.

As a person you are expected to be proactive, self-motivated and one with lot of initiative, courage and integrity and a business minded, result oriented attitude. You also have strong communication skills and can work in an English environment. 举报 分享

山特维克是一家高科技工程集团，在相关业务领域占据全球领先地位。山特维克的业务范围遍及全球，并在160多个国家设有代表处。2021年，集团员工总人数达44000人，年销售额超990亿瑞典克朗。

山特维克集团旗下拥有四个业务领域，分别负责各自产品的研发、生产和销售：
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山特维克材料科技：全球领先的高级材料、特种合金、金属和陶瓷电阻材等高附加值产品制造商。产品领域涉及钢管、钢带、丝材和加热系统。
山特维克工程机械：为建筑领域的各种业务需求提供解决方案，如地表岩石开采、隧道挖掘、掘进、爆破、道路修建、循环和土木工程等。产品包括岩石工具、钻孔机、破碎机、散料搬运以及破碎筛分设备。