北京招聘

职位描述：
职位描述

Description
 Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers!
 
Responsibilities
 Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.
 Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
 Develop, prepare, and nurture customers for advocacy.
 Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
 Work to identify and/or develop upsell opportunities.
 Advocate customer needs/issues cross-departmentally.
 Program manage account escalations.



职位要求

Qualifications
 Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
 Proven ability to drive continuous value of our product(s).
 Familiarity working with clients of all sizes .
 Impeccable written and verbal communication skills.
 Detail oriented and analytical.
 Strong team player but still a self-starter.
 Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
 
Requirements
 3 years of relevant experience.
 Experience with Salesforce or other Force.com platforms.
 Proficient in Office software..
 Prior experience in closing sales deals at the executive level a plus.
 You’re driven: No one needs to push you to excel; it’s just who you are.
 Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
 You want to help and serve our customers: They win, so you win. 举报 分享

GlueUp会聚易捷（原品牌：EventBank捷会易）成立于2013年，是专注于Marketing Automation及相关数据领域，面向全球的市场营销自动化、互联网化、数据化、一体化平台型创新SaaS公司。 国际化团队来自全球一流的云计算和大数据领域，由曾任职谷歌、甲骨文Oracle、IBM等***企业的技术专家组成。 成立之初，GlueUp会聚易捷就获得了硅谷风投教父Tim Draper、全球知名俄罗斯投资人Leonid Makaron、中国著名天使投资人麦刚、KP凯鹏华盈创始合伙人汝琳琪***等人的天使投资；2015年底，GlueUp会聚易捷又完成由中国***的企业级软件用友集团旗下的用友幸福投资战略领投，知名基金复祥资本财务领投的A轮数千万级融资；2016年，再次获得金科君创等投资机构的A+轮投资。 目前，GlueUp会聚易捷在中国北京、上海、中国香港，新加坡和美国华盛顿等设有分支机构。