北京招聘

职位描述：
工作概要:
Team Leader主要管理Helpdesk团队完成各项任务，及时和团队沟通提出相应的意见，协助团队。
 
主要职责:
1. 根据需要,监管现场团队服务记录和事件处理过程的详细记录；
2. 确保Helpdesk团队完成SLA的要求；
3. 主要职责是联系客户可能产生的任何问题；
4. 安排和审计helpdesk工程师每日和每周的工作给工程师的月度绩效指标提供建议和评价；
5. 与PM沟通提供关于改进IT程序和技术问题的建议。

职位要求:
1. 学士学位或以上学历计算机科学、管理或相关专业优先；
2. 3年以上IT服务工作的经验或2年以上helpdesk团队领导工作的经验；
3. ITSM操作和实施技能；
4. 优秀的口头和书面沟通技巧同样能清晰地用口头或书面表达问题；
5. 有ITIL基础（优先）
 
职位信息
工作经验:3~5年
工作地点:上海
主要技能:CET-4/MCSA/CCNA…
所属行业:IT服务
担任角色:Team Leader
   
 
我们一直致力于为我们的客户进行专业IT领域的服务，我们力图从不同的途径去发现合适的候选人，如果您有新的职业规划而我们能提供岗位帮助，欢迎您通过简历和求职信的形式告知我们并在其中注明你的求职目标。
我们保证对您的信息严格保密,没有得到您的同意不泄露给外界。如若最终决定录用您，那么在您自荐信中提到的任何证明信息，我们都有可能会进行联系。 举报 分享

    联合服务UST是一家高速发展的IT服务供应商，致力于整合行业资源向客户提供全面的IT运维、IT构架管理、行业咨询、软件应用等解决方案。自2008年成立至今，已帮助超过100家以上的《财富》500强企业战略规划、管理和实施相关业务。目前，UST的业务覆盖了基于大中华区的主要一二线城市和部分三线城市，并将足迹扩展至亚太区的10多个国家及地区。区域内，UST拥有或直接合作的有超过600位专业工程师、50多个现场支持团队及40余位IT咨询师，业已发展成为初具规模的以人才、产品及服务为核心的大中型企业。
    UST旗下拥有联合汇、联合智囊团、YB等多个发展平台，对内打造多元化的工作团队，创造出尊重和包容每一个人的积极协作式环境；对外群贤毕集整合业界资源，致力于成为领先行业的风向标。我们愿意为每一位怀揣梦想的年轻人创造机会，使其成为企业发展源源不断的动力，同时，希望每一位成员能认识自身角色的重要性并努力提高其价值。UST的人才观将会把机会留给那些愿意重视自己，重视公司发展，重视身边同事并为之努力的人。
我们拥有创造力和前瞻性兼备的专业人士和积极向上且正能量爆棚的工作团队，也拥有惬意、充满生机的工作环境，每年一次的旅游和年终晚会更是你大展风采的时刻。年终奖、绩效奖、高温费、生日礼物什么的我们都有。梦想那么大，世界只会向那些有目标和远见的人让路。趁年轻，敢出众，我们寻找最与众不同的你！
   UST，只用真诚和专业打动你！
   As for you, you just need to trust UST!


 United Service Technology(Hong Kong) Co., Ltd. (UST for short) established the representative office in Shanghai in 2008. UST is committed to integrating all the IT resources to provide customers with comprehensive solutions with regards to IT operation, IT architecture management, IT strategy consulting and application development and maintenance.

So far, we have served for more than 100 Fortune 500 companies with strategy planning, IT management and application implementation. Our service coverage ranges from Hong Kong, Beijing, Shanghai, Taipei, Guangzhou, Tianjin, Shenzhen, Wuhan, Shenyang, Chengdu to other first-tier, second-tire cities and some third-tier cities. We also expand our services to some other Asia-Pacific countries like Singapore and Japan. Now, We have grown into a large enterprise who has hundreds of professionals and focuses on talents, products and services.

UST has developed multiple platforms, including ThinkGreat, United Think Tank, and YB, to create an in-house team with diverse backgrounds and a cooperative environment where respects and inclusions are embraced. We also incorporate professional resources from external parties, making every effort to grow into an edge leading flagship of this industry. Meanwhile, UST encourages every member to recognize their own significance, thus their personal values would be maximized. The talent philosophy of UST is to retain opportunities for those who not just think highly of their own but also the company’s growth and co-workers’ hard work.

We have the most innovative and forward looking professionals, the most positive thinking teams, and also the most energetic boss and partners. Our annual outing and annual gala are definitely going to give a best moment of the year. Oh, by the way, we also provide annual bonuses, performance bonuses, and high-temperature allowances and birthday gifts. As long as the big dream exists, the world will always pave the way for those who have missions and wisdoms in heart. Feel free to stand out and celebrate youth. We will be waiting here, just the unique YOU. Let’s work together to create a better future!