北京招聘

职位描述：
Job description

Purpose of the Job
The (Direct) Account Manager is responsible for meeting or exceeding the annual revenue targets and achieving long-term growth of overall Elsevier business at the account or territory.

Key result areas

1. Responsible for Revenue growth
? Achieves the total account and territory revenue growth (new sales and renewals)
? Manages and closes (negotiate) all renewals (all products/solutions); closes the renewal negotiations on all products
? Actively opens doors (identify contacts) to drive new sales in territory; responsible for new-sales for ScienceDirect Journals, backfiles, ebooks; Mendeley; Production & Hosting
? Leads or drives high value, complex and potentially highly political negotiations (e.g. at consortia or country level)

2. Responsible for account and segment management
? Responsible for strategic account planning (Gold Sheet), ensuring appropriate input from other stakeholders, and focusing on the customer’s business strategy. Ensures alignment to deliver holistic Elsevier value/revenue to the account, in line with the institution’s strategic objectives.
? Overall account stewardship: owns the overall institutional strategy and planning of the customer engagement plan
? Executes against the strategic account plan, driving active engagement with important Elsevier stakeholders and influencers

3. Maintain and build relationships and improve customer satisfaction
? Owns the overall Elsevier customer relationship with the customers in the territory assigned
? Build and maintain relationships with key decision makers in- and outside (e.g. government influencers) key accounts; continue to expand executive level relationships at current customers
? Responsible for customer loyalty and customer satisfaction

4. Build, maintain and share in-depth knowledge of customer and segment
? Key expert on the customer: knows everything about the customer’s business, strategy and research needs, budgets, competitive products at the customer. Able to translate this knowledge into the implications for the holistic Elsevier value proposition and the solutions we offer.
? Stay abreast of developments in segment (country, industry, etc.) and share market insights/intel with Elsevier stakeholders. 举报 分享

Elsevier is part of the Reed Elsevier Group plc., which is a world leading provider of professional information solutions in science and health, legal, risk management, and business to business sectors.

As the world’s leading provider of science and health information, Elsevier serves more than 30 million scientists, students and health and information professionals worldwide. A global company headquartered in Amsterdam, employing more than 7000 people in 24 countries, we help customers advance science and health by providing world-class information and innovative tools that help them make critical decisions, enhance productivity and improve outcomes.

Culture
Our working culture is highly respectful, stimulating and diverse; enabling bright, passionate people to do their best work. We offer challenging but realistic objectives, recognition for achievement, and the opportunity to challenge the status quo. We're a truly global company, working across geographies everyday with our people sharing a passion for health and science. Our people are pragmatic, commercial, work collaboratively and are excellent relationship builders. We offer an opportunity to make a difference in people's lives by helping the health and science communities find and use trusted, high-quality information.

Career
Learning is at the heart of everything we do and our people take their development and progress seriously, as do we. Because of our global reach, opportunities are available locally and globally and our breadth of opportunity offers the chance to build a varied career across different functions and divisions. You will have the opportunity to work at the forefront of technological development and to contribute to change. People with the right attitude have the chance to contribute far beyond their role.

For a full list of all opportunities currently available at Elsevier please visit
www.elsevier.com www.reedelsevier.com