北京招聘

职位描述：
Reporting to Head of Operations, you will be responsible for a team of Cruise Specialists. You will be responsible for achieving and exceeding the reservation quality targets set for your team. You will be the primary coach and motivator of your team, with the primary focus on the trade services support to the travel agents in national wide. This is a key role, which requires a hands-on approach to maximising reservation and service level targets, whilst also ensuring that trade service is maintained at all times.
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ESSENTIAL DUTIES AND RESPONSIBILITIES:
? To supervise, lead and inspire your team to ensure they regularly meet and exceed their daily working quality.
? Develop all team members to ensure top performance in respect of productivity, accuracy and trade satisfaction
? Monitor all staff to assess developmental needs, to improve performance, ensuring compliance with company procedures and coach team to improve efficiencies and customer satisfaction
? Ensure appropriate reporting is in place so that the team clearly understand their goals and how to achieve them
? Ensure team is kept up to date with company information to support company sales and marketing campaigns.
? Provide regular feedback to team members, in association with the operation manager, to highlight, compare and monitor achievements, together with any poor performance
? Provide day to day management of team and related issues
? To ensure that customer service standards are maintained.
? Monitor the Avaya system together with operation manager to ensure that departmental call handling standards relating to quality, quantity and handle time for each call are meet
? Must be able to troubleshoot, work on several projects at a time, meet deadlines, to liaise and respect the ETDBW+ ethics within the company.
? Ability to work independently and also as a team, work flexible hours and under pressure.



Team Management
? Provide regular coaching to new and existing team members on any training, development and product needs
? Keep team informed of performance progress and communication requirements of the department and Company
? Perform regular one to one’s meetings with individual members of the team.
? Perform annual appraisals, mid year reviews and probation interviews with individual team members.
? Carry out performance improvement plans, disciplinary investigations and meetings, where required

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KEY SKILLS & EXPERIENCE REQUIRED:
? The ability to influence and use persuasive tactics for all calls to convert into bookings
? Demonstrate the passion and drive to achieve and exceed ambitious sales targets both individually and within the team
? Excellent operative skills and ability to use all tools such as document system, reservation system, amenity add-on system, etc.
? Strong people-management skills
? Ability to co-ordinate with different cultures and departments.
? Must hold the desire to complete tasks within set time frames.
? Ability to work independently and also as a team.
? Must be self motivated and have ability to use initiative at all times
? Must have key communication skills, in order to maximise the effectiveness of internal and external communications to other offices and department
? Ability to work under pressure
? Be flexible and have a ‘can do’ attitude
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To be considered for this role you must have successfully completed two years within your current role. You must advise your own Manager in advance of your intention to apply. 举报 分享

关于皇家加勒比国际游轮

皇家加勒比国际游轮是全球***的游轮品牌，在超过50年的时间里始终致力于将创新注入海上旅行。皇家加勒比旗下各系列游轮皆融和全新科技及超凡设施，是游轮船只建造的杰出代表，专为勇于探索的宾客们而打造。 皇家加勒比力求为宾客提供极具创新性的度假体验，其丰富航线涵盖了6大洲、72个国家、超过260个目的地。其中，“完美岛屿度假系列” 自推出后便备受瞩目，该系列首座私属岛屿将为位于巴哈马的“可可岛完美假期”。

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