北京招聘

职位描述：
Key Responsibilities :
Responsible for greeting customer in a courteous, friendly and professional manner according to company procedures
Maintain and promote excellent client relations by managing a prompt and accurate response to email and phone communications.
Respond to inventory management inquiries
Contact lodging partners to resolve issues (questions, changes, etc.)
Provide EPC user maintenance functions
Proactively call lodging partners to resolve future issues
Investigates and takes action to meet Expedia’s needs
Growing functions in support of suppliers and customers – inventory management services, data entry, and training.
Flexibility and willingness to assist where and when needed as directed by your Supervisor.
Qualifications:
Fluent proficiency & comprehension in Chinese and English is required. Knowledge in other APAC language(s) is an added plus.
Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis
Highly efficient internet and phone skills, MS Office programs and highly proficient/comfortable with computers
Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way
Strong ability to multi-task while effectively communicating with partners/customers
Strong time management skills
Ability to develop effective solutions to difficult problems or situations
Is confident about his/her ability to contribute effectively
Independently driven to learn new applications, technologies, and skills
Responds effectively under stressful situations
With guidance, learns quickly on the job
Takes responsibility for his/her actions and is receptive to constructive criticism
Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
Work Experience and Education Guidelines:
Travel industry background with customer service support experience (preferred)
Familiar with accounting terms and further financial operations will be an asset
Previous experience in customer care position (preferred).
University Degree (required)
Microsoft Office application skills, including Outlook, Access, and Excel
Fluency with internet, computer usage and web-based application skills 举报 分享

Expedia是全球最大的在线旅游公司，其业务量约占全球在线旅游市场的三分之一。
Expedia是美国著名的旅游网站，所属WTE公司（Worldwide Travel Exchange）。网站提供机票预定、租车公司、全球超过 3000个地点的旅馆及超值优惠的房价，旅馆的详细资讯亦可于线上浏览。旅客只要输入心中理想价位与地区等，在最短的时间内，即可得到最即时且正确的报价。