北京招聘

职位描述：
职位摘要
Job Summary

满足商旅客户出行时的票务预订、酒店住宿和租车的需求，使客户与BCD Travel均获得最大利益。通过相关出行信息的沟通，为客户提供服务。
Fulfils Corporate Travel Customers’ travel related requests in airline ticketing arrangements, hotel accommodations and car rentals to result in maximized profitability for the client and BCD Travel. Provides customer service through the communication of travel related information.

确保点到点的服务和出行文件的准确性，例如机票、有效性、护照和签证处理，无间隙地传递服务质量。
Ensure the end-to-end service delivery and accuracy of travel documentations, such as airline tickets, validity, passport and visa processing and seamless execution of service delivery.

为整个差旅链提供增值服务。与同事、主管、业务合作伙伴和客户维持良好关系。
Adding values to the entire process chain of travel operations, the relationships amongst peers, superiors, business partners as well as the customers.


职位摘要 / 职责
Job Summary / Responsibilities
? 了解客户需求和完整准确的预订记录，根据价格和路线提供***的选择方案。
Understands client’s need complete accurate records of bookings and offer best alternatives available in terms of pricing and routing.
? 提供专业独立的商旅服务，例如行程规划，预订操作，运价计算和票务处理。
Work professionally and independently in providing business travel services i.e.: planning of itineraries, making reservations, competitive fare computations and ticketing.
? 根据服务水准协议确保高水准专业服务，提高客户满意度。
Ensure a high level of professionalism and customer satisfaction delivered in accordance to the Service Level Agreement (SLAs).
? 处理客户反馈，增加提供适当的解决方案和建议。
Handle customer feedback, escalations and providing appropriate solutions and recommendations.
? 处理签证相关的文档，确保从大使馆/领事馆可以快速拿到出行文件。
Process visa related documentation and ensure speedy recovery of travel documents from the Embassies/Consulates.
? 确保遵循客户的出行政策，包括飞机、住宿、汽车、铁路、保险和签证要求。
Ensure that travel policies of the clients are adhered to, including air, accommodation, car, rail, insurance and visa requirement.
? 通过流程知识、产品、规则和条例来减少过失和错误。
Minimise errors and mistakes by gaining knowledge of procedures, products, rules and regulations
? 确保电话服务能够与服务水准协议保持一致。
Ensure that the Telephone Service Factor (TSF) are met in accordance with Service Level Agreement (SLAs).
? 在相应的层面上建立和保持与客户之间的良关系。
Build and maintain relationships with client’s contacts at the relevant level.
? 根据服务水准协议执行工作流程。
Manages workflow and processes in accordance with SLA.


职位要求 / 核心竞争力
Requirements / Core Competencies
? 拥有至少3-5年的实体企业工作经验。
Possess a minimum of 3 - 5 years of solid corporate experience.
? 较好地掌握市场运价。
Well verse and with a good grasp of the market fares.
? 具有国际航运输协会或世界旅行社协会联合会的证书者佳。
IATA/UFTAA Diploma (STD) an advantage.
? 对航空运价和票务规则有较强的经验与理解力。
Strong background and understanding of airfares constructions principles and ticket formats.
? 较强的中英文口头与书面沟通技能。
Strong oral and written communication skills in English, effectively bilingual.
? 乐观并以销售为导向，耐心，且能够在压力和时间紧迫的情况下进行工作。
Pleasant and sales oriented, patient and ability to work under pressure and tight timeline.
? 较强的人际关系处理技能。
Strong inter-personal skills.
? 较好的各类旅游产品知识。
Good knowledge of various travel products.
? 了解行业标准和要求。
Keeping abreast of industry standards and requirements.
? 创造性思维，能够打破常规去思考问题。
Creative thinking, able to think “out of the box”.
? 较强的组织能力以及具有自我激励能力者优先。
Organized, self motivated with the ability to prioritize.
? 与客户建立和保持良好的工作关系。
To build and maintain good working relationship with customers.
? 发挥主动性和获取所有权。
Display initiative and taking ownership.
? 必须具备预订系统（GDS）知识，abacus优先。
Knowledge of reservation systems (GDS) are essential, abacus an advantage.
? 较好地理解商旅流程和解决方案。
Good understanding of business travel processes and solutions.
? 全面了解客户的需求，并及时提供服务。
Overall understanding of customer needs and timely service delivery.
? 保持团队精神、团队协作和团队凝聚力。
Maintain team spirit, team work and cohesiveness in the team to deliver results. 举报 分享

BCD Travel是全球TOP3的差旅管理公司, 总部位于荷兰，目前在全球110多个国家设有分支，全年交易量超过120亿美元，员工超过12000人，主要为全球知名企业管理差旅需求，针对商务出行提供机票、酒店、签证及会议方面的解决方案与项目管理。
BCD Travel China (上海捷马国际旅行社有限公司) 是BCD Travel在中国大陆的总部坐落在上海市中心徐汇区，另外在北京、广州有二家分公司。