北京 [切换城市] 北京招聘北京客服及技术支持招聘北京客服专员/助理(非技术)招聘

Customer Service Representative--天津

华辉国际运输服务有限公司

  • 公司规模:150-500人
  • 公司性质:合资(欧美)
  • 公司行业:专业服务(咨询、人力资源、财会)

职位信息

  • 发布日期:2012-11-09
  • 工作地点:天津-河西区
  • 招聘人数:1
  • 工作经验:二年以上
  • 学历要求:大专
  • 语言要求:英语熟练
  • 职位类别:客服专员/助理(非技术)  

职位描述

A. DUTIES & RESPONSIBILITIES:



1. Instruct client regarding document requirements, insurance coverage, destination country information, services provided by Santa Fe

2. Input survey information into MM

3. Preparation of job instructions for Operations

4. Preparation of job invoices for entry into MM

5. Use MM maintain client account information

6. Attend social or chamber community activities

7. Provide support to other dept if necessary according to Branch Manager’s instruction


For Outbound Customer Service:


1. Set appointments with clients for surveys for sales people

2. Enter survey information into MM computer system

3. Prepare survey files for sales staff and send move planner to customer prior to survey appointment.

4. Collect air/sea freight and agent quote as needed for sales to prepare quotation

5. Prepare quotation on behalf of Sales staff – if needed

6. Follow up on quotations on behalf of sales staff – if needed

7. Answer questions related to moving process to accounts / clients

8. Receive job confirmations from clients

9. Send packing confirmation letter to client and assist client / account with preparation / collection of export documents

10. Input job instructions into MM per sales staff notes

11. Contact client one day before moving date to ask if job is going as planned

12. Booking with shipping line/forwarding agents, container handling, forwarding coordination

13. Export permit application

14. Prepare & draft invoices in MM per instructions from sales staff

15. Assist in collecting payment on behalf of sales staff - if needed

16. collect destination delivery report from agent

17. Maintain MM on behalf of sales staff.

18. Assist with miscellaneous monthly reports


For Inbound Customer Service:


1. Coordinate assigned import shipments by air/sea/rail/truck per company procedures.

2. Coordinate import documentation, shipment status updates, and delivery details with individual clients and their corporate contacts per our company procedures and quality programs.

3. Coordinate import documentation, shipment status updates, and delivery details with our overseas agents per our company procedures and quality programs.

4. All phone messages email, and faxes requests for information from our clients, their corporate accounts and our overseas agents must be responded to the same day they are received.

5. Prepare import documentation and to meet our clients at their homes and offices.

6. Billing will be completed per the company policies.

7. Open, maintain and correctly store files per our procedures.

8. Up date the co-operate account sales persons shipment status.

9. Read all instructions from the oversea agents and bring to the attention of your manager any instructions that require clarification or that you do not understand.

10. Work overtime as required to complete your daily work requirements and will be required to work Saturdays during the peak season and on a rotating shift.

11. Inform insurance and damage issues to the Client Services Manager and are required to alert the Client Services Manager or your manager to any damages or insurance inquiries the same day they are received.

12. Important phone conversations with clients, accounts, and agents should be documented in the import folder.

13. Any Relocations inquiries or sales leads are required to be passed to the Relocation Department or Sales Manager the same day they are received.

14. Adhere to all FAIMISO and ISO procedures.


Requirment:

-大专以上学历,英语专业优先

-有两年以上客服经验,本行业或服务业优先

-良好的沟通技巧

-英语听说读写流利


公司介绍

公司背景
作为华辉集团的一部分,华辉国际是一家全球性创新型外籍人员派遣管理公司,专注于在全球各地管理和提供高质量的签证,安居,搬迁,和人员派遣管理服务。 我们的核心竞争力在于支持公司及其员工的搬迁,并成功安置在新的国家和地区。 我们以一贯的高标准,本地化有效的支持和全球的视角,提供给客户***的派遣搬迁体验。 我们具备这个优势的关键在于,华辉的分公司横跨六大洲,各公司和部门共同协作来完成高质量的服务管理和交付。 华辉完全致力于以客户为中心的理念,我们的使命是:“让一些变得简单”。

我们的获奖服务包括:
派遣政策和派遣项目咨询
移民签证服务和工作许可证办理
搬迁服务
找房安居和学校搜索
语言文化培训
临时住宿登记和房地产管理买卖
家用物品的国际国内搬迁

As part of the Santa Fe Group, Santa Fe Relocation is an innovative global mobility company specializing in managing and delivering high-quality Relocation Services worldwide. Our core competence is supporting corporations and their employees as they relocate and settle in a new country. We provide these services at a consistently high standard, locally and globally. A key to this strength is the ability to manage our service delivery through our own operations across six continents. Santa Fe Relocation is fully committed to our customer-centric philosophy and to our mission: “We make it easy”.

Our award winning services include:
Policy Benchmarking and Mobility Consulting
Immigration Services, Visas and Work Permits
Relocation Services
Home and School Searches
Language and Cultural Training
Temporary Accommodation and Real Estate
International and Domestic Moving of Household Goods

联系方式:
市区办公室:上海市长宁区遵义路100号虹桥南丰城
外勤办公室:上海市青浦区天辰路

联系方式

  • Email:jobshanghai@santaferelo.com
  • 公司地址:地址:span北京市顺义区赵全营镇兆丰产业基地园盈路16号2幢3层306室307室