北京招聘

职位描述：
Key Responsibilities
Safety and Security
Safety is our #1 priority at Disney English. As a Center Manager you are responsible to:
? Ensure a safe and secure environment at all times for our Cast and our Guests.
? Build a culture of safety in the Center and coach Cast on the importance of safety and security expected of Disney
? Conduct regular safety and security training and drills, ensuring Cast Members understand and are able to execute their center’s Emergency Response Plans.
? Report any safety or security-related incidences in an accurate and timely manner through the appropriate channels
Leadership/Cast Member Experience
A leadership role at Disney comes with considerable responsibility. At Disney English our Cast and Guests love our ELL experience and we expect our leaders to have heart. Heart for our Cast, heart for our Guests and heart for our product. As a Center Manager you are responsible for being a positive role model and Disney Brand ambassador at all times. In your role as a Center Manager you are responsible for:
? Leading with a positive attitude and demonstrate commitment to a team of more than 30 Cast Members. Responsible for their selection, retention, engagement and development
? Creating a positive work environment that is fun, open, respectful, honest, a place where Cast enjoy coming to work and others wish they worked
? Creating a positive environment that encourages collaboration, creative thinking, new ideas, and supports risk taking
? Know and manage the Center and teach it to Cast Members
? Strengthening others through consistent and on-going coaching and feedback while driving productivity and morale of your team
? Holding self and others accountable for delivering the Four Keys Basics (Safety, Courtesy, Show, and Efficiency)
? Considers impact of your behaviors on individual, team and the organization.
? Ability to communicate effectively and clearly with all levels, even under pressure
? Demonstrated ability to develop and lead a team that drives results
? Ability to listen to feedback and suggestions from others and take constructive action
? Must maintain a professional appearance and hold your team accountable for doing the same adhering to Disney English grooming guidelines
? Builds relationships with internal and external partners to support Center goals including regular check ins, information sharing, and providing updates
? Conduct regular one on one meetings to provide ongoing development of your direct reports and hold engaging Center meetings with a balanced focus of Cast Satisfaction, Guest satisfaction, and business results
Guest Satisfaction
As a Center Manger you will be responsible for providing experiences and interactions with your Cast, our product, and in your Center that “WOW” and continually exceed Guest expectations. This includes:
? Ensuring the delivery of strong academic results and parent satisfaction
? Providing an exceptional level of service that only Disney can deliver and ensure operational goals and service standards are met
? Empowering and coaching your Casts to make decisions regarding Guest satisfaction. Personally handle escalated concerns related to the Guest experience to bring about resolution in a timely and efficient manner and providing Guest Service Recovery as appropriate
Operational/Business Excellence
As a Center Manager you will own and run your business. You are expected to be a steward of the Company and have full P&L responsibility (Including: business/ sales target delivering, renewals, cost management, budget planning, HR and operating costs). Additional responsibilities include:
? Ensuring Center is open, closed and run with integrity and in compliance with company policy
? Upholding all company policies as outlined in the Standard Operating Procedures, Employee Policy Manual and Code of Business Conduct
? Leading the Center with a balanced focus of Cast satisfaction, Guest Satisfaction, and business results. All are equally important to your success as a Center Manager.
? Being immersed into the local community raising awareness of the Disney English Brand through marketing events and activities to increase your Center business and growth
? Establishing monthly and quarterly sales targets and supports your team through coaching and training to grow the business
? Recognizing and rewarding your team members for their contributions and efforts
? Collaborating with National and Regional partners on the execution of business programs and processes
? Efficiently manage your operating budget and P&L for the Center while keeping in mind Disney Four Keys: Safety, Courtesy, Show & Efficiency
Job Qualifications:
? 8 years’ experience in managing a fast growing retail or service / guest experience business.
? Proven track record in team leadership – hiring in local community, performance management, and capability building and team engagement.
? Bachelor degree or above in business management or related.
? High integrity, sense of compliance, code of conduct
? Passion for people and the Disney Brand
? High English proficiency 举报 分享

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  影视娱乐——华特迪士尼电影集团国际部、华特迪士尼家庭娱乐和迪士尼戏剧制作集团；
  主题乐园及度假区—— 迪士尼全球目的地

迪士尼中国的业务是公司的战略重点。华特迪士尼公司于20世纪30年代进入中国市场，当时就凭借动画片《白雪***和七个小矮人》初次赢得了中国观众的喜爱。迪士尼中国始终致力于为中国观众带来触及心灵，独具一格的娱乐体验。

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