蚌埠招聘

POSTION SUMMARY & KEY AREAS OF RESPONSIBILITY:

Service Parts Operations (SPO), Services Procurement & Logistics is a critical function within NCR Services organization. GCA Manager of this organization is responsible for executing the global service parts strategy and cascading it to GCA including procurement, transportation & network optimization, inventory management and distribution management, as well as outsourced services and fleet management. This role will have significant operational accountability for having the right part, in the right place, at the right time, at the best possible cost. The Customer's Satisfaction with NCR's ability to service products when a part is needed is a key success factor of this role. Objective of this role is to optimize NCR's Service Parts, Outsourced Services and Fleet investment while increasing Customer's satisfaction with NCR Services, in order to gain a competitive advantage. The SPO will work closely with all concerned, set quantitative and qualitative goals and parameters which drive best in class performance, develop delivery models that take into account geographical constraints that affect costs and turn-around-times and establish a cadence of ongoing productivity and cost improvement. She/he will lead and develop a high-performance operational team by attracting, retaining and developing needed talent to build best in class operation while encouraging innovation and recognition of individuals for high level contributions. He/ She should have ability to drive Lean, Six Sigma and Continuous Improvement programs.

This position reports to the Asia Pacific Director of Service Parts Operations.

Other key relationships are:

- GCA Services General Manager

- India/ Regional Operations leadership (Business operations, Procurement, Customer Care Center, manufacturing, etc.)

- Services Design & Engineering

- APAC Rework/Parts Quality Manager

The Service Parts Operations, Logistics group has following major areas of responsibility: Distribution Management:

? Management of Central, Regional and Field Warehouses.

? Organize end-to-end workforce plan

? Manage stock

? Planning, organizing and managing overall warehouse operations, including 3rd Party Logistics vendors

? Ensure workplace safety and health requirements are met and security of stock

? Ensure availability of parts

? Drive Lean, Six Sigma and Continuous Improvement programs

Inventory Management:

? Responsible in-country rotable service parts inventory

? Responsible for end-to-end Service Parts Lifecycle Management

? Responsible for planning, execution, information management and measurement and control to ensure availability of Spare Parts with defined product specifications

? Ensure parts availability metrics are exceeded as a core strategy to increase customer delight

? Support Service Partner

Program Service Parts Procurement:

? Responsible for aligning with NCR's end-to-end Procurement team for process including: requirements development, market scans, supplier identification, negotiations, contracting and management

? Responsible for alignment relative to supplier management and supplier scorecard: quality, cost, lead-times and deliver fidelity

? Team with Supplier Quality team to conduct supplier quality, audits and corrective actions.

Transportation & Network Optimization:

? Design & Optimize Services stocking locations using Continuous Improvement tools

? Maximize efficient flows using network models to shortest path cost savings

? Team with other organizations to ensure parts availability metrics are met

BASIC QUALIFICATIONS

The ideal candidate will have 10+ years of experience in mid to high level operations positions in enterprise customer service environments.

Candidates with experience in computer hardware and peripherals, communications infrastructure, Consumer Electronics and software/hardware support environments are preferred.

Critical Competencies for Success:

Strong Interpersonal Skills. This leader demonstrates the organizational agility and team-building skills to excel in a diverse, fast-moving organization. He/She is a hands-on, sleeves-up team player who can operate effectively as a member of the NCR India Services leadership team; someone with excellent interpersonal and communications skills who can forge effective working relationships with key functional and geographic leaders within the region. This individual provides passion and insight to India organization to deliver best-in-class customer service.

Operations Excellence.

Through his/her knowledge of leading edge supply chain and logistics environments, this person installs organizational controls and systems necessary to achieve the company's operating objectives. This leader understands how to leverage information systems as a platform to drive quality and efficiency. He/She has demonstrated an ability to leverage business resources to successfully accomplish forecasted performance objectives and return on investment goals.

Innovation and Customer Orientation.

A creative individual, who always manages a business to stay ahead of the curve by finding new ways to satisfy customers.

Developing People and Teams.

Focuses intently on talent and leadership development; attracts and develops high-caliber talent and can build diverse, high performing teams.

Inspiring and Motivational.

A leader who can foster excellence among the team; drive out passive-aggressive behavior and instill a competitive spirit when it comes to winning as a team in the marketplace; articulate the business objective clearly, and gain commitment to meet business and values objectives-throughout all levels of the business, among all employees.

Cross-Functional Capability

- Skill at managing across functions and business units.

Unquestioned Reputation for Integrity and Ethics

- A strong character that will build the trust of others, both internally and externally.

Excellent Communication Skills

- The ability to present ideas compellingly in small and large group settings as well as in writing; an excellent listener who appreciates that active listening is a core component of effective communications

Financial Acumen.

- A numerically, analytically, and financially disciplined mind and execution style. Partnership. A committed leader, driving company's growth strategy and be a positive force for action in an ever-changing business environment

NCR 公司（纽约证券交易所股票代码为NCR）位列世界财富500 强，成立于1884 年，总部位于美国乔治亚州的德卢斯市，全球员工 22,000 人，是一家全球性技术公司，是全球自动柜员机、自助结帐系统以及其他自助和辅助服务解决方案的领导厂商，在100 多个国家和地区有1100 多个分公司，拥有30 多个研究开发中心和5 个生产基地，中国的北京工厂、匈牙利的布达佩斯工厂和印度的本地治里（Pondicherry）工厂, 美国佐治亚州哥伦布市工厂以及巴西玛瑙斯市工厂。年营业额50 亿美元，业务遍及世界 100 多个国家和地区。

NCR 拥有 130 年的经验，引领全球实现业务关联、互动和交易处理。NCR 的辅助及自助服务解决方案和全方位支持服务满足金融、零售、旅游、酒店、娱乐、博彩、公共机构、电信运营商和设备组织等各行业需求。如今我们已拥有 2,000 多项专利，有 1,000 多项专利正在申请中，而且我们先进的工程实验室还在不断研究下一代的客户互动解决方案。

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