Senior IT Helpdesk Agent-零售行业
安迅（北京）金融设备系统有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：计算机硬件 计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2013-06-20
- 工作地点：上海
- 招聘人数：若干
- 工作经验：五年以上
- 学历要求：本科
- 语言要求：英语良好
- 职位类别：Helpdesk 技术支持
职位描述
Job Scope:
1. Provide the 1st level remote support (via phone or remote access) for the store IT and operational issues;
2. Through the remote access tool to provide remote support for the application and database issues on POS machine, PDA, computer, etc.;
3. Dispatch the on site support to the selected service vendor and monitoring the SLA;
4. Call/Incidents tracking and management;
5. The work environment may require rotation in work hours, weekend or holiday hours, and/or extended hours, as needed, to accommodate 7 X 24 operations.
6. The position involves prolonged periods of PC and telephone usage.
Support Equipments:
1. All IT devices including:
- POS Machine, handeld scanner, PDA, printer;
- IBM Anyplace KiosK;
- Dell Desktop/Lenovo Laptop;
2. Network Infrastructure including:
- Communication Rack;
- Wireless Router;
- Aruba Access point;
3. Applications including:
- TP.Net(Wincor Nixdorf);
- INDITEX PDA Program;
- INDITEX Terminal de Gestion de Tienda;
- INDITEX Labeling program;
- Windows XP, 2K3 server;
- Microsoft SQL server 2005/ SQL Express;
Qualifications:
- Bachelor degree or above in information technology, electronic engineering or related field;
- 5 years above work experience on IT management service in retail industry;
- At least 2 years of Work experience on database application development or post-support
- Fully skills on Windows 2003 server.
- Sound knowledge on Microsoft SQL server, working experience on database server administration.
- MCITP/MCSE is needed.
1. Provide the 1st level remote support (via phone or remote access) for the store IT and operational issues;
2. Through the remote access tool to provide remote support for the application and database issues on POS machine, PDA, computer, etc.;
3. Dispatch the on site support to the selected service vendor and monitoring the SLA;
4. Call/Incidents tracking and management;
5. The work environment may require rotation in work hours, weekend or holiday hours, and/or extended hours, as needed, to accommodate 7 X 24 operations.
6. The position involves prolonged periods of PC and telephone usage.
Support Equipments:
1. All IT devices including:
- POS Machine, handeld scanner, PDA, printer;
- IBM Anyplace KiosK;
- Dell Desktop/Lenovo Laptop;
2. Network Infrastructure including:
- Communication Rack;
- Wireless Router;
- Aruba Access point;
3. Applications including:
- TP.Net(Wincor Nixdorf);
- INDITEX PDA Program;
- INDITEX Terminal de Gestion de Tienda;
- INDITEX Labeling program;
- Windows XP, 2K3 server;
- Microsoft SQL server 2005/ SQL Express;
Qualifications:
- Bachelor degree or above in information technology, electronic engineering or related field;
- 5 years above work experience on IT management service in retail industry;
- At least 2 years of Work experience on database application development or post-support
- Fully skills on Windows 2003 server.
- Sound knowledge on Microsoft SQL server, working experience on database server administration.
- MCITP/MCSE is needed.
公司介绍
NCR 公司（纽约证券交易所股票代码为NCR）位列世界财富500 强，成立于1884 年，总部位于美国乔治亚州的德卢斯市，全球员工 22,000 人，是一家全球性技术公司，是全球自动柜员机、自助结帐系统以及其他自助和辅助服务解决方案的领导厂商，在100 多个国家和地区有1100 多个分公司，拥有30 多个研究开发中心和5 个生产基地，中国的北京工厂、匈牙利的布达佩斯工厂和印度的本地治里（Pondicherry）工厂, 美国佐治亚州哥伦布市工厂以及巴西玛瑙斯市工厂。年营业额50 亿美元，业务遍及世界 100 多个国家和地区。
NCR 拥有 130 年的经验，引领全球实现业务关联、互动和交易处理。NCR 的辅助及自助服务解决方案和全方位支持服务满足金融、零售、旅游、酒店、娱乐、博彩、公共机构、电信运营商和设备组织等各行业需求。如今我们已拥有 2,000 多项专利，有 1,000 多项专利正在申请中，而且我们先进的工程实验室还在不断研究下一代的客户互动解决方案。
联系我们
北京办公室：北京市朝阳区东三环中路24号乐成中心
北京工厂：北京经济技术开发区宏达北路
上海办公室：上海市淮海中路398号博银大厦
上海客服中心：上海市浦东新区峨山路91弄120号
广州办公室：广州市天河区林和西路161号中泰国际广场
NCR 拥有 130 年的经验，引领全球实现业务关联、互动和交易处理。NCR 的辅助及自助服务解决方案和全方位支持服务满足金融、零售、旅游、酒店、娱乐、博彩、公共机构、电信运营商和设备组织等各行业需求。如今我们已拥有 2,000 多项专利，有 1,000 多项专利正在申请中，而且我们先进的工程实验室还在不断研究下一代的客户互动解决方案。
联系我们
北京办公室：北京市朝阳区东三环中路24号乐成中心
北京工厂：北京经济技术开发区宏达北路
上海办公室：上海市淮海中路398号博银大厦
上海客服中心：上海市浦东新区峨山路91弄120号
广州办公室：广州市天河区林和西路161号中泰国际广场
联系方式
- 公司地址：上班地址：淮海中路398号博银大厦