蚌埠招聘

职位描述：
客户支持主管 - T＆T
地点：上海
职位描述：
- 业务保证，确保实现业务目标。
- 端到端服务管理，提供ICT /网络服务管理，确保满足SLA要求并获得客户满意。
- 建立和维护客户关系
- 确保对未决问题及时做出决定，必要时升级。决定和分配服务/项目资源（内部和外部）
- 监视服务风险并根据需要启动纠正/缓解措施
- 定期服务质量审查和报告
- 业务运营服务交付相关。与虚拟团队成员合作，确保业务运作顺利进行。
- 这些一次性项目的项目管理
- 确保在商定的范围，预算和时限内达成商定质量的项目目标
- 按照设计指导和协调项目团队的每个项目治理
资格：
- 3年以上IT服务管理/项目管理经验和/或PMP认证
- 能够同时处理多个任务，责任和时间表
- 优秀的书面和口头表达能力（中英文）;良好的谈判技巧
- 强大的问题解决能力和细致的导向
- 充满活力，富有创造力，具有良好的分析能力
- 良好的领导能力和与多个团队合作的能力（包括海外团队）
- ICT /网络服务的技术背景是首选。

纳入我们共同的价值观是NCR对多元化的承诺。 NCR致力于成为一个全球包容的公司，在这个公司中，所有人都得到公平的待遇，以个性得到认可，在业绩的基础上进行晋升，并鼓励他们努力发挥自己的潜力。我们相信理解和尊重所有人之间的分歧。 NCR不基于性别，年龄，种族，肤色，信仰，宗教信仰，国籍，残疾，性取向，退伍军人身份，兵役，遗传信息或受法律保护的任何其他特征或行为，对就业进行歧视。 NCR的每个人都有责任尊重和支持全球多元化的环境。
向第三方机构的声明
致所有招聘机构：NCR只接受NCR首选供应商名单上的机构简历。请不要将简历转发给我们的申请人跟踪系统，NCR员工或任何NCR设施。 NCR不负责与未经请求的简历相关的任何费用或收费。


Customer Support Supervisor – T&T
Location: Shanghai
Job Description:
- Business Assurance, ensure the achievement of business target.
- End-to-End service management, provide management of the ICT/network service and ensure meet SLA and get customer satisfaction.
- Build up and maintain customer relationship
- Ensures timely decisions on open issues, escalates if necessary. Decides on and allocates Service/project resources (internal and external)
- Monitors service risks and initiates corrective/mitigation actions as needed
- Regular service quality review and reporting
- Business operation service delivery related. Working with virtual team members to ensure business operation running smoothly.
- Project management for those one-time project
- Ensures the achievement of the project targets in agreed quality within agreed scope, budgets and timelines
- Leads and co-ordinates the project team per project governance as designed
Qualifications:
- 3 years+ IT service management/project management experience and/or PMP certified is required
- Ability to handle multiple tasks, responsibilities and timelines at the same time
- Excellent written and oral skills (Chinese and English); good negotiations skills
- Strong problem-solving and detailed oriented
- Energetic, creative, and with good analytical abilities
- Good leadership skills and ability to work with multiple teams (including those teams oversea)
- Technical background on ICT/network service is preferred.

Integrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

NCR 公司（纽约证券交易所股票代码为NCR）位列世界财富500 强，成立于1884 年，总部位于美国乔治亚州的德卢斯市，全球员工 22,000 人，是一家全球性技术公司，是全球自动柜员机、自助结帐系统以及其他自助和辅助服务解决方案的领导厂商，在100 多个国家和地区有1100 多个分公司，拥有30 多个研究开发中心和5 个生产基地，中国的北京工厂、匈牙利的布达佩斯工厂和印度的本地治里（Pondicherry）工厂, 美国佐治亚州哥伦布市工厂以及巴西玛瑙斯市工厂。年营业额50 亿美元，业务遍及世界 100 多个国家和地区。

NCR 拥有 130 年的经验，引领全球实现业务关联、互动和交易处理。NCR 的辅助及自助服务解决方案和全方位支持服务满足金融、零售、旅游、酒店、娱乐、博彩、公共机构、电信运营商和设备组织等各行业需求。如今我们已拥有 2,000 多项专利，有 1,000 多项专利正在申请中，而且我们先进的工程实验室还在不断研究下一代的客户互动解决方案。

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