蚌埠招聘

职位描述：
工作详情：
?接受路由到CALL MANAGEMENT的工单的所有权
?为客户工程师积极规划，优先排序和分配所有未完成的工作任务，确保及时交付服务以符合我们的合同条款和条件
?监测和控制所分配的特定地理区域内的所有未完成的工作单，包括资源和部分。
?识别和升级给团队领导或领土管理者或正确的人员，导致工作订单超出特定合同回复或修复时间的任何情况。 ?当跨越领土边界的工程师的流动需要填补任何技能或资源短缺时，与其他服务协调员合作。
?在电话管理中执行预定义的开始和结束日程序。
?记录任何外部来源引用的客户投诉的任何请求的信息，并按照定义管理升级。
?与工程师保持有效和及时的沟通，为未完成的工作订单定期进行更新，并处理所有要传送给领土内CE的消息。
?为工程师提供中心通讯点，并处理任何可能需要传送给本地工程师的电话信息。
?利用领土管理人员提供的信息来维持目前的职务名册/行政管理人员时间表，记录所有有关CE可用性，疾病，假期和计划工作承诺的事件。定期检查领土管理人员使用的任何假期和缺勤工具。
?当可用的CE资源级别低于确定的指定限制并报告有关CE可用性和工作负载的每日记录时，向团队领导和领土管理人员升级。
?确保正确和及时地关闭和完成所有工作单
?在通话关闭时，验证正在修理的设备的正确序列号的权利，并确保正确的帐单类型包含在每次通话中，以确保所有现金和收费收入都被收取，除非有CE自动关闭。
?提供分配的零件管理/协调（与SLA的物流合作）
?接受路由到CALL MANAGEMENT的工单的所有权
?为客户工程师积极规划，优先排序和分配所有未完成的工作任务，确保及时交付服务以符合我们的对策

EEO声明
纳入我们共同的价值观念是NCR对多元化的承诺。 NCR致力于成为一个全球性的公司，所有人都得到公平对待，以个性为基础，以绩效为基础进行推广，并鼓励他们充分发挥潜力。我们相信了解和尊重所有人之间的分歧。这个概念包括但不限于人与种族，民族，宗教，性别，文化和身体能力之间的差异。 NCR的每个人都有责任尊重和支持全球多样化的环境。

对第三方机构的声明
对所有招聘机构：NCR仅接受NCR首选供应商名单上各机构的简历。请不要将简历转发给我们的申请人跟踪系统，NCR员工或任何NCR设施。 NCR对与未经请求的简历相关的任何费用或费用概不负责。


NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia, with approximately 29,000 employees and does business in 180 countries.

Job Details:
? Accept ownership of work orders routed to CALL MANAGEMENT
? Proactive planning, prioritizing, and assigning all outstanding work order tasks for Customer Engineers, ensuring the prompt delivery of service to meet our contractual terms and conditions
? Monitoring and controlling all outstanding work orders within specific geographical areas as assigned including resources and parts.
? Identifying and escalating to the Team Leader or the Territory Manager, or the correct person, any situation that will cause a work order to exceed the specific contractual response or fix time. ? Working with other Service Coordinators when the movement of engineers across territory boundaries is necessary to fill any skill or resource shortfall.
? Performing predefined start and end of day processes within the CALL MANAGEMENT.
? Recording any requested information for customer complaints referred by any outside source and managing escalations as defined.
? Maintaining effective and timely communication with engineers, obtaining regular progress updates for outstanding work orders, and handling all messages that are required to be transmitted to CEs within the territory.
? Providing a central point of communication for engineers and handling any incoming telephone messages that may require to be transmitted to the engineers within the territory.
? Utilizing information provided by Territory Managers to maintain the current duty roster/CE schedule, record all incidents relating to CE availability, sickness, holidays, and planned work commitments. Regularly inspecting any holiday and absence tools used by the Territory Managers.
? Escalating to the team leader and territory manager when available CE resource levels fall below the determined specified limit and reporting daily records regarding CE availability and workload.
? Ensuring the correct and timely closure and completion of all work orders
? At call closure, verifying entitlement of the correct serial number for the device being repaired, and ensuring correct bill type is included in each call to ensure that all cash and charge revenues are billed, except where automatic closure by the CE is available.
? Provide parts management/coordination (working with Logistics for SLA'S) as assigned
? Accept ownership of work orders routed to CALL MANAGEMENT
? Proactive planning, prioritizing, and assigning all outstanding work order tasks for Customer Engineers, ensuring the prompt delivery of service to meet our contra

EEO Statement
Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes. 举报 分享

NCR 公司（纽约证券交易所股票代码为NCR）位列世界财富500 强，成立于1884 年，总部位于美国乔治亚州的德卢斯市，全球员工 22,000 人，是一家全球性技术公司，是全球自动柜员机、自助结帐系统以及其他自助和辅助服务解决方案的领导厂商，在100 多个国家和地区有1100 多个分公司，拥有30 多个研究开发中心和5 个生产基地，中国的北京工厂、匈牙利的布达佩斯工厂和印度的本地治里（Pondicherry）工厂, 美国佐治亚州哥伦布市工厂以及巴西玛瑙斯市工厂。年营业额50 亿美元，业务遍及世界 100 多个国家和地区。

NCR 拥有 130 年的经验，引领全球实现业务关联、互动和交易处理。NCR 的辅助及自助服务解决方案和全方位支持服务满足金融、零售、旅游、酒店、娱乐、博彩、公共机构、电信运营商和设备组织等各行业需求。如今我们已拥有 2,000 多项专利，有 1,000 多项专利正在申请中，而且我们先进的工程实验室还在不断研究下一代的客户互动解决方案。

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